ZipRecruiter

Log In

1

Senior Service Representative Jobs (NOW HIRING)

pca

Senior Customer Service Representative

Newark, OH · On-site

$17.75 - $24.25/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

pca

Sr. Customer Service Representative

Plymouth, MI · On-site

$18.25 - $25.25/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

pca

Senior Customer Service Representative

Denver, CO · On-site

$19.75 - $27.25/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsSenior Service Representative Jobs

Senior Service Representative information

See salary details

$12

$23

$35

How much do senior service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for senior service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Service Representative vs Customer Service Supervisor?

AspectSenior Service RepresentativeCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma; leadership or supervisory experience often preferred
Work EnvironmentCustomer support centers, call centers, retailCustomer support teams, call centers, retail management
Employer UsageUsed across industries for experienced frontline staffUsed for team leadership and management roles
Comparison FocusCustomer interaction, problem-solving, technical knowledgeTeam oversight, performance management, training

The Senior Service Representative focuses on handling customer inquiries and resolving issues, often with technical knowledge. In contrast, the Customer Service Supervisor oversees team performance, provides training, and manages customer service operations. While both roles require customer service experience, the supervisor position involves leadership responsibilities and team management.

What cities are hiring for Senior Service Representative jobs?

Cities with the most Senior Service Representative job openings:

What are the most commonly searched types of Service Representative jobs?

The most popular types of Service Representative jobs are:

What states have the most Senior Service Representative jobs?

States with the most job openings for Senior Service Representative jobs include:

Infographic showing various Senior Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Senior Customer Service Representative

Strategic Operational Solutions, Inc. (STOPSO)

Morgantown, WV • On-site

$19.75 - $27.25/hr

Full-time

Posted 12 days ago

Job description

Brief Overview of Position:

Strategic Operational Solutions (STOPSO) is seeking candidates for a Senior Customer Service Representative role that serves as the front-line customer service connection for the organization, responding to public inquiries about a wide range of Government programs and services. The contact center's goal is to provide customers with accurate, efficient, and courteous responses to their requests. This role could be filled both onsite at a Government facility or at a contractor provided facility.

STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.

Primary Responsibilities:

As a Senior Customer Service Representative (CSR), you will provide advanced customer service support, mentoring, quality monitoring, and training assistance within the UCC. The position serves as a senior representative responsible for handling escalated inquiries, supporting workforce development, and contributing to process improvement activities.

In this position you will:

  • Handle complex customer inquiries and escalated service requests.
  • Provide peer coaching and mentoring to CSR personnel.
  • Perform quality reviews of calls and email responses.
  • Support onboarding and delivery of CSR training programs.
  • Assist with trend analysis and identification of recurring customer issues.
  • Recommend updates to FAQs, scripts, and knowledge articles.
  • Support workforce scheduling and queue management activities.
  • Participate in process improvement initiatives and customer experience enhancements.
  • Assist management in maintaining SLA compliance.

Qualifications:

  • As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions
  • Must be able to pass federal background investigation and obtain a Public Trust
  • Demonstrate at least one (1) year of customer service experience, including: phone and/or email contact center experience, data entry, contact center problem logging, Automatic Call Distribution (ACD) telephone systems and face-to-face customer service experience
  • High school diploma or equivalent.
  • High school diploma plus specialized customer service experience.
  • Three (3) years of contact center or customer support experience.
  • Experience handling escalated customer interactions.
  • Strong documentation and communication skills.
  • Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document.

Desired Skills:

  • Coaching and training experience.
  • CRM reporting experience.
  • Workforce management exposure.
  • Government customer service experience.
  • Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document.

Apply