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Senior Service Representative information

See Alabama salary details

$11

$20

$31

How much do senior service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for senior service representative in Alabama is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Senior Service Representative vs Customer Service Supervisor?

AspectSenior Service RepresentativeCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma; leadership or supervisory experience often preferred
Work EnvironmentCustomer support centers, call centers, retailCustomer support teams, call centers, retail management
Employer UsageUsed across industries for experienced frontline staffUsed for team leadership and management roles
Comparison FocusCustomer interaction, problem-solving, technical knowledgeTeam oversight, performance management, training

The Senior Service Representative focuses on handling customer inquiries and resolving issues, often with technical knowledge. In contrast, the Customer Service Supervisor oversees team performance, provides training, and manages customer service operations. While both roles require customer service experience, the supervisor position involves leadership responsibilities and team management.

What cities in Alabama are hiring for Senior Service Representative jobs?

Cities in Alabama with the most Senior Service Representative job openings:

Infographic showing various Senior Service Representative job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,501 per year, or $20.9 per hour.

Senior Customer Service Representative

GPC - Genuine Parts Company

Mobile, AL • On-site

$19 - $26.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

217th of 429 rated retail wholesalers

Job description

SUMMARY:

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES

  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May be assigned to one customer.
  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • May be responsible for quality and/or safety in the branch.
  • Performs other duties as assigned.
  • Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

EDUCATION & EXPERIENCE

  • Typically requires a high school diploma or GED
  • Five (5) or more years of related experience or an equivalent combination.
  • KNOWLEDGE, SKILLS, ABILITIES
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Excellent computer skills.
  • Excellent negotiation skills.
  • Strong product knowledge.
  • Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS:

 

LICENSES & CERTIFICATIONS:

  • None required.

 

SUPERVISORY RESPONSIBILITY:

 

BUDGET RESPONSIBILITY:

  • No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What Genuine Parts Company employees say

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