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Senior Service Manager Jobs in Spring Hill, FL (NOW HIRING)

XTEND

Senior Drone Lab Technician

Tampa, FL · On-site

As a Senior Lab Technician , you will be a key enabler of XTEND's engineering and operations teams ... Experience with Priority ERP * Experience using Monday.com or similar project/task management tools

Gemini Industries

Senior Strategic Planner

Tampa, FL · On-site

Gemini Industries Inc. provides technical, management and operations services to support National ... The Senior Strategic Planner supervises Plans and Order Development: Analyze COA decision, mission ...

Hearst Newspapers

Senior Project Manager

Tampa, FL · Hybrid

The Senior Project Manager will be accountable for project deliverables, timeline, and budget ... Collaborate with PMO managers and other key members of Professional Services leadership to secure ...

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Senior Service Manager information

See Spring Hill, FL salary details

$24.2K

$82.4K

$154.8K

How much do senior service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior service manager in Spring Hill, FL is $82,380.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $115,800.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities near Spring Hill, FL are hiring for Senior Service Manager jobs?

Cities near Spring Hill, FL with the most Senior Service Manager job openings:

Senior Service Manager jobs near you
Infographic showing various Senior Service Manager job openings in Spring Hill, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $82,380 per year, or $39.6 per hour.

Sr Manager Tech Service Management US

Philip Morris International

Tampa, FL • On-site

Full-time

Posted 12 days ago

Job description

Senior Manager Tech Consumer Management US - Tampa, FL
At PMI U.S., we are building a modern nicotine business-focused on helping make a future without cigarettes a reality in America. As the U.S. businesses of Philip Morris International, we are investing in new products, science, and capabilities to provide the approximately 25 million legal age adults who still smoke with better alternatives.
Our approach is rooted in innovation, responsible marketing, and a growing U.S. footprint that spans manufacturing, technology, and commercial operations across the country.
That creates real opportunity. You'll have the space to take ownership, develop new ideas, and contribute to work that is shaping our business and the category. We're looking for people who are curious, collaborative, and motivated by progress-because the scale of what we're building creates room to grow in different directions.
About the Role
The Senior Manager Tech Service Management provides strategic leadership and governance for Service Management practices across a designated platform, region, or business function. Specifically, this role is focused on managing a portfolio of applications, the governance and service management for the scope of US applications. This role is accountable for establishing, governing, and continuously improving the Service Management operating model, ensuring consistent adoption of standards, processes, metrics, and controls across all service delivery teams. Acting as the bridge between platform leadership, service teams, product organizations, vendor management, and central service management functions, the Senior Manager for Service Management drives operational excellence, standardization, service performance, governance compliance, and continuous improvement. The role ensures that Service Management capabilities effectively support business objectives while fostering a customer-centric, data-driven, and continuously improving service culture
Your 'day to day':
    • Define and execute the Service Management strategy in alignment with PMI Service Excellence objectives and technology priorities.
    • Establish and evolve the Service Management operating model across supported platforms and regions.
    • Align business priorities, technology services, and operational capabilities.
    • Promote a culture of operational excellence, accountability, customer focus, and continuous improvement.
    • Lead, mentor, and develop Service Management professionals and teams.
    • Own the governance framework, policies, standards, controls, and operating procedures for Service Management.
    • Drive consistent adoption and standardization of Service Management practices across the organization.
    • Define service maturity targets, improvement roadmaps, and performance expectations.
    • Establish governance forums, performance reviews, compliance oversight, and reporting mechanisms.
    • Provide governance and oversight for Incident, Major Incident, Problem, Change, Knowledge, Service Level, Service Continuity, Vendor, and related ITSM processes.
    • Monitor process effectiveness, compliance, and operational performance across service teams.
    • Drive process maturity through ITIL-aligned best practices, automation, and continuous improvement initiatives.
    • Identify and address process inefficiencies to improve operational effectiveness and user experience.
    • Establish and govern service performance frameworks, KPIs, SLAs, OLAs, and operational metrics.
    • Monitor service performance, operational risks, trends, and improvement opportunities across supported services.
    • Lead service reviews and provide executive-level reporting, dashboards, and actionable insights.
    • Oversee the management of major incidents, recurring issues, service disruptions, and corrective actions.
    • Drive initiatives that improve service reliability, availability, resilience, quality, and customer experience.
    • Ensure business continuity and service resilience practices are embedded across supported services.
    • Ensure compliance with corporate governance, security, risk, regulatory, contractual, and organizational requirements.
    • Oversee audits, assessments, compliance reviews, and remediation activities.
    • Partner with Security, Risk, Internal Controls, and Audit teams to manage operational risks and control effectiveness.
    • Serve as the primary Service Management representative for business, technology, platform, and regional leadership.
    • Build strong partnerships across Product, Engineering, Service Delivery, Vendor, and Business teams.
    • Communicate service performance, priorities, risks, and improvement opportunities to senior stakeholders.
    • Oversee supplier performance, governance reviews, escalations, and service improvement initiatives.
    • Ensure vendors meet contractual obligations and adhere to Service Management standards and governance requirements.
    • Lead service improvement and transformation programs across the organization.
    • Leverage operational data, customer feedback, and industry benchmarks to drive measurable improvements.
    • Sponsor innovation through automation, AI-enabled capabilities, self-service, and operational simplification.
    • Drive organizational readiness, adoption, knowledge sharing, and continuous learning to support evolving business and technology needs.
    • Set clear objectives, performance expectations, and development plans for Service Management teams.
    • Foster collaboration across geographically distributed and cross-functional teams.
    • Promote accountability, empowerment, and continuous professional development.
    • Build organizational capabilities that support current operations and future business growth.

Key Skills:
    • Relevant degree or equivalent experience in Information Systems, Computer Science, IT Service Management, IT Risk Management, Engineering, Data Science, AI or a related discipline.
    • 10+ years of experience in IT Service Management, Technology Operations, or IT Leadership roles.
    • Proven experience managing Service Management organizations in large, global enterprises.
    • Strong background in ITIL processes and operational governance.
    • Experience managing a portfolio of applications and services and service improvements
    • Experience leading Service Managers and cross-functional service delivery organizations.
    • Experience driving organizational transformation, operational excellence, and service maturity initiatives.
    • Experience engaging with senior business and technology leadership
    • Deep understanding of ITIL principles and Service Management best practices.
    • Strong governance, process management, and organizational leadership capabilities.
    • Expertise in service performance measurement, KPI management, and operational reporting.
    • Strong understanding of risk, compliance, security, and audit requirements.
    • Excellent stakeholder management and influencing skills.
    • Strong strategic thinking, problem-solving, and decision-making capabilities.
    • Experience leveraging automation, analytics, and AI to improve service operations.
    • Strategic and forward-thinking leader.
    • Strong communicator and relationship builder.
    • Customer-focused and service-oriented mindset.
    • Influences effectively within complex matrix organizations.
    • Drives accountability while fostering collaboration.
    • Continuous improvement and growth mindset.
    • Ability to balance operational stability, governance, and innovation.

Preferred Qualifications
    • Bachelor's degree or equivalent experience in Information Systems, Computer Science, Cybersecurity, IT Risk, Engineering, Data Science, AI, or a related field.
    • 10+ years of experience delivering cybersecurity, risk, and compliance strategies and influencing senior stakeholders.
    • Broad IT leadership experience across project, product, platform, service management, or security operations.
    • Strong understanding of infrastructure, applications, cloud platforms, security engineering, AI automation, and data analytics.

Annual Base Salary Range: $136,000-170,000
Philip Morris International Inc.'s U.S. businesses are invested in America's future and advancing a smoke-free nation. The businesses are committed to providing the approximately 25 million legal-age consumers who smoke cigarettes with better, smoke-free alternatives and to ensuring the products are marketed responsibly. From PMI's global headquarters in Stamford, Connecticut, and other locations nationwide, PMI U.S. contributes leadership, jobs, investment, and innovation in the U.S. The U.S. businesses employ more than 3,000 people across America and operate product manufacturing facilities, including in Aurora, Colorado, Owensboro, Kentucky, and Wilson, North Carolina. For more information, please visit www.uspmi.com.
Philip Morris International (PMI) is an Equal Opportunity Employer.
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