ZipRecruiter

Log In

1

Senior Service Manager Jobs in New Port Richey, FL

Occam Solutions

Sr Service Desk Technician

Tampa, FL

$60K/yr

The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly ... Will be required to perform incident management functions which include: Incident trending and ...

Occam Solutions

Sr Service Desk Technician

Tampa, FL · On-site

$60K/yr

The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly ... management and peripheral devices via Remedy, escalate network incidents, and provide direct ...

Sheltair

Traveling Line Service Manager

Tampa, FL · On-site

$65 - $90/hr

... acting Line Service Manager at the specific base. * Implement and uphold company policies ... Findings will be submitted to base GM along with the RVP and SVP of FBO operation. * Oversee ...

New

Innovative Sight and Sound

Senior AV Technician

Largo, FL · On-site

$28 - $36/hr

Position Overview The Senior A/V Technician is responsible for diagnosing, repairing, maintaining ... Coordinate with service management, programmers, project managers, and other technicians when ...

XTEND

Senior Drone Lab Technician

Tampa, FL · On-site

As a Senior Lab Technician , you will be a key enabler of XTEND's engineering and operations teams ... Experience with Priority ERP * Experience using Monday.com or similar project/task management tools

next page

Showing results 1-20

All JobsService JobsSenior Service Manager JobsSenior Service Manager Jobs in New Port Richey, FL

Senior Service Manager information

See New Port Richey, FL salary details

$25.4K

$86.5K

$162.6K

How much do senior service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior service manager in New Port Richey, FL is $86,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $121,600.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities near New Port Richey, FL are hiring for Senior Service Manager jobs?

Cities near New Port Richey, FL with the most Senior Service Manager job openings:

Senior Service Manager jobs near you
Infographic showing various Senior Service Manager job openings in New Port Richey, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $86,487 per year, or $41.6 per hour.

Sr Service Desk Technician

Occam Solutions

Tampa, FL

$60K/yr

Full-time

Re-posted 24 days ago

Job description

Occam Solutions is looking for a Senior Service Desk Technician, AFB MacDill. The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is an expert with industry standard desktop operating systems and office automation software suites. Must demonstrate excellent verbal and written communication skills. Will be required to work rotating shift schedules to include nights, weekends, and holidays. This includes 24-hour shift work, surge weekends and SCIF work as well.


Salary: $60,000 yearly.


Specific Responsibilities: Senior Service Desk Technicians (SSDTs) must be able to clearly communicate via phone, portals and instant messaging with end users and technicians. These technicians must have extensive experience troubleshooting core services (file, e-mail, print, web, portal and transport), and be able to mentor lower level technicians to become experts within these areas. Must be able to present a professional, sharp and technically savvy image via verbal, written and in person communications with customers with responsibilities ranging from entry level to the senior executive levels and serve as a positive example to other technicians on the team. SSDTs must be qualified to perform the following functions:


Senior technician will exemplify professionalism in all areas of the job; compliance with schedule, following CSD business processes, and superior customer service skills.

Serve as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise.

Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.

Will be required to provide VIP level support to USSOCOM executive level users and their staff.

Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.

Modify, create, and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world.

Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.

Ability to install, maintain and troubleshoot server, network, system and application issues.

Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems.

Must be proficient with Dameware, RDP and Terminal Services.

Will be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.

May serve as the functional lead of a team to direct and monitor other technicians in the performance of their duties.

Perform other duties as required.

Minimum Required Qualifications:

Five Years relevant IT/Service Desk Experience

Must have DoD 8570 IAT Level Icertification.

Must be able to maintain DoD 8570 IAT Level Icertification via continuing education requirements or re certification.

Must possess current TS/SCI


Preferred Qualifications:

DoD 8570 IAT Level IIcertification.

Special Operations Force experience.

Apply