1

Senior Service Manager Jobs in New Port Richey, FL

Title: Sr Manager, Rates and Cost of Service Company : Tampa Electric Company Location: Midtown East Tower State and City: Florida - Tampa Shift: 8 Hr. X 5 Days Hiring Manager: Penelope Rusk ...

Title: Sr Manager, Rates and Cost of Service Company : Tampa Electric Company Location: Midtown East Tower State and City: Florida - Tampa Shift: 8 Hr. X 5 Days Hiring Manager: Penelope Rusk ...

Gemini Industries Inc. provides technical, management and operations services to support National ... The Senior Strategic Planner supervises Plans and Order Development: Analyze COA decision, mission ...

The Senior Project Manager will be accountable for project deliverables, timeline, and budget ... Collaborate with PMO managers and other key members of Professional Services leadership to secure ...

New

The Senior Project Manager will be accountable for project deliverables, timeline, and budget ... Collaborate with PMO managers and other key members of Professional Services leadership to secure ...

New

The Senior Project Manager will be accountable for project deliverables, timeline, and budget ... Collaborate with PMO managers and other key members of Professional Services leadership to secure ...

The Senior Project Manager will be accountable for project deliverables, timeline, and budget ... Collaborate with PMO managers and other key members of Professional Services leadership to secure ...

The Senior Project Manager will be accountable for project deliverables, timeline, and budget ... Collaborate with PMO managers and other key members of Professional Services leadership to secure ...

New

The Senior Project Manager will be accountable for project deliverables, timeline, and budget ... Collaborate with PMO managers and other key members of Professional Services leadership to secure ...

Showing results 21-40

Senior Service Manager information

See New Port Richey, FL salary details

$25.4K

$86.5K

$162.6K

How much do senior service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior service manager in New Port Richey, FL is $86,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $121,600.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities near New Port Richey, FL are hiring for Senior Service Manager jobs?

Cities near New Port Richey, FL with the most Senior Service Manager job openings:

Infographic showing various Senior Service Manager job openings in New Port Richey, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $86,487 per year, or $41.6 per hour.

Sr Manager, Rates and Cost of Service

TECO

Tampa, FL โ€ข On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 8 hours ago


Job description

Title: Sr Manager, Rates and Cost of Service
Company: Tampa Electric Company
Location: Midtown East Tower
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days
Hiring Manager: Penelope Rusk
Recruiter: Mark Koener
TITLE: Sr Manager, Rates and Cost of Service
PERFORMANCE COACH: Sr. Director, Pricing
COMPANY: Tampa Electric
DEPARTMENT: Regulatory Affairs
POSITION CONCEPT
The Sr Manager Rates and Cost of Service manages the development of Tampa Electric's Cost of Service Study, retail and wholesale customer rates, and all related analyses including new rates. Functions in a highly visible leadership role and serves as a subject matter expert on cost classification, cost allocation, and rate design. Serves as a key contributor within Regulatory Affairs and on high-impact inter-departmental project teams. Develops new rates and tariffs to reflect changes in customer or company preference, technology, and load growth. Provides the Regulatory Affairs' perspective and guidance on the financial implications of new policies, customer offerings, rate design, and company or regulator's decisions.
PRIMARY DUTIES AND RESPONSIBILITIES
1. Cost of Service Study (20%)
โ€ข Leads Tampa Electric's Cost of Service Study to determine the allocation of Tampa Electric's costs across the company's rate classes.
โ€ข Leads and conducts scenario analyses for company Officers and senior management.
โ€ข Evaluates alternative classification and allocation methodologies and remains informed on what other utilities are proposing and implementing across the country. Serves as the company's cost of service subject matter expert, which requires direct communication with executive leadership alongside direct communication with FPSC and FERC Staff.
โ€ข Provides guidance on whether new methodologies to achieve strategic company objectives are allowed under state regulations, feasible, and correctly calculated. Implements new and innovative methodologies when appropriate.
โ€ข Manages ad hoc project assignments.
2. Retail rates (20%)
โ€ข Manages the determination of Tampa Electric's retail base rates and service charges.
โ€ข Oversees and conducts analyses to make recommendations to senior leadership on rate design.
โ€ข Stays abreast of proposed or implemented political and policy changes that impact Tampa Electric's customers and the company's rate structure.
โ€ข Manages and provides expert opinion on tariff inquiries from both inside and outside of the company regarding proper rate schedule, price, service level, and other rules and requirements. Serves as a subject matter expert regarding rates.
โ€ข Leads cross-departmental teams to conduct analyses and ensure proper implementation of changes to the company's rate structure and rates.
โ€ข Provides guidance on whether new rates to achieve strategic company objectives are allowed under state regulations, feasible, and correctly calculated. Develops new rates and implements new, innovative rates when appropriate.
3. Transmission rates and/or wholesale rates (20%)
โ€ข Manages Tampa Electric's transmission formula rates model and the company's emergency energy pricing model.
โ€ข Reviews responses to intervening parties' interrogatories and data requests. Defends Tampa Electric's position. Works with the group's Director, Tampa Electric's external attorneys, and intervening parties to negotiate and arrive at mutually agreeable resolutions to any issues.
โ€ข Explains model inputs and outputs to the Federal Energy Regulatory Commission Staff.
โ€ข Leads cross-departmental teams to explore the financial viability of potential wholesale deals and makes recommendations to senior leadership on the appropriate prices to charge.
4. Regulatory Affairs matters (20%)
โ€ข Participates in workshops, hearings, and agenda conferences at the Florida Public Service Commission. Interacts directly with FPSC and FERC Staff.
โ€ข Researches regulatory precedents related to current issues and concerns.
โ€ข Provides regulatory perspective and analyses at meetings and serves as the cost of service and rates expert on inter-departmental teams.
โ€ข Leads or supports other team members within Regulatory Affairs as required on special projects.
5. Regulatory filings and rate proceedings (10%)
โ€ข Drafts expert testimony, manages Minimum Filing Requirements, and provides responses to the Florida Public Service Commission and intervenors' interrogatories and data requests regarding the company's Jurisdictional Separation Study, Cost of Service Study, service charges, and retail rates. May serve as a company witness.
โ€ข Reviews company witness testimony and work product for consistency and helps witnesses prepare for rate proceedings.
6. Customer programs and ad hoc projects (10%)
โ€ข Provides technical assistance to the Customer Experience business unit.
โ€ข Oversees or conducts analyses of potential customer program offerings and makes recommendations to senior leadership on the financial viability of program offerings.
โ€ข Drafts tariff language on pricing mechanisms and program requirements.
โ€ข Provides technical analyses, regulatory perspective, leadership, and project work on various company objectives and regulatory filings.
SUPERVISION
Direct: Regulatory Rates Analyst Sr and Cost of Service Analyst Sr - 2
Indirect: Other team members and external consultants may be required on special projects, such as preparation of rates and analyses, witness preparation, rate case preparation, intra and inter departmental task forces, and other technical and tactical analyses.
RELATIONSHIPS
Key Internal: Interacts with all levels of the organization including Tampa Electric's Officers, senior management, and Tampa Electric business units and departments such as Customer Experience, Electric Delivery, Energy Supply, Legal, Finance and Accounting, Project Management, Cost Estimation, and Strategy.
Key External: Florida Public Service Commission, Federal Energy Regulatory Commission, Tampa Electric customers, industry groups, outside legal counsel, and other consultants.
QUALIFICATIONS
EDUCATION
Required: Bachelor's degree in Accounting, Finance, Engineering, Economics, Business, or other related field.
Preferred: Master's degree in Accounting, Finance, Engineering, Economics, or Business.
Experience:
Required: 8 years of experience developing rates and/or conducting Cost of Service Studies, accounting, regulatory or other similar relevant work experience with regard to the duties and responsibilities of this position.
Preferred: Experience developing rates and/or conducting Cost of Service Studies.
Knowledge/Skills/Abilities (KSA)
Required:
โ€ข Financial literacy
โ€ข Effective communication and willingness to teach
โ€ข Advanced skills in Microsoft Excel, PowerPoint, and Word
โ€ข Strong written, presentation, and analytical skills
โ€ข Detail oriented and organized
Preferred:
โ€ข Understanding of SAP, natural accounts, and FERC accounts
โ€ข In depth understanding of classification and allocation techniques
โ€ข Understanding of the technical functions of Tampa Electric's assets
OUR COMPETENCIES
โ€ข Puts Safety First - Protect people and the environment every day
โ€ข Be Curious & Adapt - Welcome change and keep learning
โ€ข Create Value for Customers - Build relationships and deliver quality work
โ€ข Be Accountable & Respectful - Do what's right and follow through
โ€ข Foster Strong Teams - Build trust through teamwork and help people grow
WORKING CONDITIONS
Ability to perform under stress to meet deadlines.
PHYSICAL DEMANDS/REQUIREMENTS
Normal office environment.
TECO offers a competitive Benefits package!!
Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!
#LI-SC1