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Senior Service Designer Jobs (NOW HIRING)

Humana Inc

Principal Service Designer

Salem, OR · On-site

$150 - $206.30/hr

... senior stakeholders. Use your skills to make an impact Required Qualifications * 10+ years of ... Experience designing services that span digital tools and offline delivery (e.g., human ...

Humana

Principal Service Designer

... senior stakeholders. Use your skills to make an impact Required Qualifications * 10+ years of ... Experience designing services that span digital tools and offline delivery (e.g., human ...

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Senior Service Designer information

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$59K

$105.9K

$131K

How much do senior service designer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for senior service designer in the United States is $105,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,000.00 and $109,000.00 per year, depending on experience, location, and employer.

What is a senior service designer?

A Senior Service Designer is a professional who leads the development and optimization of services to enhance user experience and meet business goals. They analyze user needs, map customer journeys, and design end-to-end service solutions by collaborating with stakeholders, designers, and developers. Senior Service Designers often oversee workshops, conduct research, and ensure that all service touchpoints align with organizational strategy. Their work involves both creative problem-solving and strategic planning to deliver seamless and effective services.

How does a senior service designer typically collaborate with cross-functional teams during a project?

A Senior Service Designer works closely with cross-functional teams such as UX designers, product managers, developers, and business analysts to ensure seamless service delivery. They facilitate workshops, map user journeys, and synthesize research findings to align stakeholders around user needs and business goals. Effective communication and collaboration are essential, as Senior Service Designers often act as a bridge between strategic vision and practical implementation, ensuring that the service experience remains cohesive throughout the project lifecycle.

What are the key skills and qualifications needed to thrive as a senior service designer, and why are they important?

To thrive as a Senior Service Designer, you need expertise in service design methodologies, user research, journey mapping, and a relevant degree in design or a related field. Familiarity with prototyping tools (such as Figma or Sketch), process mapping software, and experience with agile frameworks or design thinking certifications are often required. Strong communication, stakeholder management, and leadership skills help you collaborate across multidisciplinary teams and drive user-centered solutions. These capabilities are crucial for designing effective, innovative services that meet both user needs and organizational objectives.

What is the difference between Senior Service Designer vs Service Designer?

AspectSenior Service DesignerService Designer
Required CredentialsBachelor's or Master's in Design, Human-Centered Design, or related fields; experience in service designBachelor's or Master's in Design, Human-Centered Design, or related fields; entry to mid-level experience
Work EnvironmentLeads projects, mentors teams, collaborates with stakeholdersSupports project tasks, conducts research, assists in design development
Employer & Industry UsageUsed across consulting firms, large corporations, government agenciesCommon in design agencies, startups, and corporate innovation teams

The main difference is experience and responsibility. Senior Service Designers lead projects and mentor others, while Service Designers focus on research and supporting design tasks. Both roles require similar educational backgrounds and are vital in creating user-centered services across various industries.

More about Senior Service Designer jobs

What cities are hiring for Senior Service Designer jobs?

Cities with the most Senior Service Designer job openings:

What are the most commonly searched types of Service Designer jobs?

The most popular types of Service Designer jobs are:

What states have the most Senior Service Designer jobs?

States with the most job openings for Senior Service Designer jobs include:

What job categories do people searching Senior Service Designer jobs look for?

The top searched job categories for Senior Service Designer jobs are:

Senior Service Designer jobs near you
Infographic showing various Senior Service Designer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $105,882 per year, or $50.9 per hour.

Senior Service Designer/UX Researcher

Jobtailor

Washington, DC • On-site

$120 - $150/hr

Other

Posted 2 days ago

New

Job description

  • Map the end-to-end developer journey from access request through first production deploy and identify high-friction points.
  • Plan and execute sprint-cadence user research with FSA engineering teams using contextual inquiry, usability testing, interviews, and behavioral analytics.
  • Synthesize qualitative and quantitative findings into actionable insights and prioritized backlog items.
  • Track adoption metrics and Developer NPS to measure improvement impact.
  • Design service blueprints, interaction patterns, user flows, and high-fidelity prototypes for developer-facing products.
  • Deliver design specifications and documentation that reduce implementation ambiguity and improve design fidelity.
  • Collaborate with the software engineer to maintain a tight research-to-implementation iteration loop within each sprint.
  • Design responsive, accessible interfaces meeting regulatory and secure-interaction requirements.
  • Apply Section 508 and WCAG 2.1 standards to interfaces and documentation experiences.
  • Contribute to a developer experience metrics dashboard.
  • Align research priorities with the product roadmap and QASP performance measures.
  • Engage FSA engineering stakeholders to understand workflows, constraints, and needs and build platform-adoption support.
  • Participate in sprint planning, backlog refinement, demos, and retrospectives.
  • Coordinate with adjacent vendor teams and FSA stakeholders across the engineering ecosystem.
Requirements
  • Bachelor's degree in a relevant field plus at least eight (8) years of experience in service design, UX research, or human-centered design.
  • Proven ability to design intuitive, accessible, production-ready experiences for complex, multi-step workflows serving large user populations.
  • Demonstrated experience reducing task friction, error rates, and avoidable support contacts through measurable design improvements.
  • Strong capability designing responsive digital experiences and system-driven UI behavior with engineering teams.
  • Experience incorporating regulatory, accessibility, and secure interaction requirements into design artifacts without degrading usability.
  • Expertise in contextual inquiry, usability testing, journey mapping, service blueprinting, and qualitative and quantitative synthesis.
  • Experience researching with technical users, developers, or platform/tool users.
  • Ability to translate research findings into prioritized backlog items, high-fidelity prototypes, specifications, and design documentation.
  • Proficiency in Figma, Miro or FigJam, or equivalent collaborative design and whiteboarding tools.
  • Familiarity with developer tools and environments, such as CI/CD pipelines, portals, and documentation systems.
  • Strong communication skills for presenting findings to technical and non-technical stakeholders.
  • U.S. citizenship required.
  • Must be able to obtain and maintain a Tier 4 High Risk Public Trust security clearance.
  • Must be located in the Washington DC metro area and able to travel occasionally to the client location in downtown DC.
  • Applicants must include a link to a portfolio of relevant work.
Core Competencies

Demonstrates expertise in service design and UX research, focusing on creating intuitive, accessible, and production-ready digital experiences. Proficient in translating research findings into actionable design specifications and high-fidelity prototypes while adhering to regulatory and accessibility standards.

Highest-signal resume keywords
  • Service Design
  • UX Research
  • Journey Mapping
  • Figma Proficiency
  • Accessibility Standards Compliance
ATS Optimization Keywords Hard Skills
  • Usability Testing
  • Contextual Inquiry
  • Design Documentation
  • High-Fidelity Prototyping
  • Task Friction Reduction
  • System-Driven UI Behavior
  • Quantitative Synthesis
  • Qualitative Synthesis
  • Production-Ready Experience Design
  • User Flow Design
Soft Skills
  • Strong Communication Skills
  • Collaboration with Engineering Teams
Certifications & Qualifications
  • Tier 4 High Risk Public Trust Security Clearance
Industry Keywords
  • Developer Experience
  • Regulatory Requirements
  • Accessibility Standards
  • User Research
  • Stakeholder Engagement
Tools & Technologies
  • Figma
  • Miro
  • FigJam
  • CI/CD Pipelines
  • Documentation Systems
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