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Senior Service Designer Jobs (NOW HIRING)

11400

Senior Food Service Designer

Lancaster, PA

$99K - $105K/yr

Job Summary The Senior Food Service Designer position supports all Design Studio functions from managing multiple simultaneous projects to providing design assistance and troubleshooting solutions ...

Clark Associates

Food Service Designer

Lancaster, PA · On-site

Job Summary The Food Service Designer position supports all Design Studio functions from managing ... Receives feedback and implements direction from Senior Level design team members Physical ...

Gusto, Inc.

Senior Staff Service Designer

Denver, CO · On-site +1

$105K - $112K/yr

They experience one service made up of many teams, systems, and handoffs working together. When those handoffs are well designed, the experience holds up. When they aren't - when it's unclear who ...

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Senior Service Designer information

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$131K

How much do senior service designer jobs pay per year?

As of Jun 15, 2026, the average yearly pay for senior service designer in the United States is $105,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,000.00 and $109,000.00 per year, depending on experience, location, and employer.

What is a Senior Service Designer?

A Senior Service Designer is a professional who leads the development and optimization of services to enhance user experience and meet business goals. They analyze user needs, map customer journeys, and design end-to-end service solutions by collaborating with stakeholders, designers, and developers. Senior Service Designers often oversee workshops, conduct research, and ensure that all service touchpoints align with organizational strategy. Their work involves both creative problem-solving and strategic planning to deliver seamless and effective services.

What is the difference between Senior Service Designer vs Service Designer?

AspectSenior Service DesignerService Designer
Required CredentialsBachelor's or Master's in Design, Human-Centered Design, or related fields; experience in service designBachelor's or Master's in Design, Human-Centered Design, or related fields; entry to mid-level experience
Work EnvironmentLeads projects, mentors teams, collaborates with stakeholdersSupports project tasks, conducts research, assists in design development
Employer & Industry UsageUsed across consulting firms, large corporations, government agenciesCommon in design agencies, startups, and corporate innovation teams

The main difference is experience and responsibility. Senior Service Designers lead projects and mentor others, while Service Designers focus on research and supporting design tasks. Both roles require similar educational backgrounds and are vital in creating user-centered services across various industries.

How does a Senior Service Designer typically collaborate with cross-functional teams during a project?

A Senior Service Designer works closely with cross-functional teams such as UX designers, product managers, developers, and business analysts to ensure seamless service delivery. They facilitate workshops, map user journeys, and synthesize research findings to align stakeholders around user needs and business goals. Effective communication and collaboration are essential, as Senior Service Designers often act as a bridge between strategic vision and practical implementation, ensuring that the service experience remains cohesive throughout the project lifecycle.

What are the key skills and qualifications needed to thrive as a Senior Service Designer, and why are they important?

To thrive as a Senior Service Designer, you need expertise in service design methodologies, user research, journey mapping, and a relevant degree in design or a related field. Familiarity with prototyping tools (such as Figma or Sketch), process mapping software, and experience with agile frameworks or design thinking certifications are often required. Strong communication, stakeholder management, and leadership skills help you collaborate across multidisciplinary teams and drive user-centered solutions. These capabilities are crucial for designing effective, innovative services that meet both user needs and organizational objectives.
More about Senior Service Designer jobs
What cities are hiring for Senior Service Designer jobs? Cities with the most Senior Service Designer job openings:
What are the most commonly searched types of Service Designer jobs? The most popular types of Service Designer jobs are:
What states have the most Senior Service Designer jobs? States with the most job openings for Senior Service Designer jobs include:
What job categories do people searching Senior Service Designer jobs look for? The top searched job categories for Senior Service Designer jobs are:
Senior Service Designer jobs near you
Infographic showing various Senior Service Designer job openings in the United States as of June 2026, with employment types broken down into 50% As Needed, and 50% Full Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $105,882 per year, or $50.9 per hour.
Senior Service Designer: 26-01035

Senior Service Designer: 26-01035

Akraya Inc.

San Diego, CA • On-site

$65 - $70/hr

Full-time

Posted 8 days ago

Job description

Job Description
Primary Skills: Service Design (Expert), Service Blueprinting & Journey Mapping (Expert), Cross-functional Collaboration (Expert), Regulated Environment Experience (Advanced), Figma(Advanced)
Contract: W2
Location: San Diego, CA
Duration: 7 months
Pay Range:$65 - $70 Per Hour
JOB SUMMARY:
Client is seeking a Senior Service Designer to support the migration of Credit Karma into the Intuit expert platform. This role will focus on designing complex expert and member experiences across highly regulated environments, including banking and financial services workflows. The ideal candidate will own service design efforts end-to-end for assigned cohorts and application tracks, creating clear, actionable design artifacts that support product, compliance, and operational requirements. This person should be comfortable working independently while collaborating closely with product, operations, legal, compliance, and engineering teams.
JOB REQUIREMENTS:
Own service design for assigned expert cohorts and application tracks, creating service blueprints, journey maps, workflow diagrams, and use-case inventories.
Map end-to-end expert and member experiences across product and operational touchpoints, including compliance checkpoints, tools, and escalation paths.
Translate complex inputs such as stakeholder interviews, SOPs, compliance requirements, and tool inventories into structured, decision-ready design artifacts.
Partner with product managers, operations, compliance, legal, engineering, and business stakeholders to gather requirements and align on solutions.
Use Jobs-to-Be-Done (JTBD) frameworks and research synthesis methods to identify customer needs and process constraints.
Facilitate workshops, stakeholder interviews, and working sessions to uncover actionable insights and validate design direction.
Interpret metrics and collaborate with data teams to make informed design decisions and improve customer and expert experiences.
Present design work with a clear narrative and defend decisions with rationale, while contributing to process improvements and mentoring teammates.
Must have Skills
Deep expertise in service design, service blueprinting, journey mapping, ecosystem mapping, and workflow design.
Strong experience designing in regulated environments such as banking, financial services, healthcare, or other compliance-driven industries.
Advanced proficiency with Figma, FigJam, Miro, or similar collaboration and design tools.
Experience partnering cross-functionally with Product, Operations, Legal, Compliance, Customer Success, and Engineering teams.
Ability to synthesize complex research, compliance requirements, and operational inputs into actionable artifacts.
Strong communication, facilitation, storytelling, and presentation skills.
Experience with Jobs-to-Be-Done (JTBD) methodology and service design frameworks.
Familiarity with CRM or service delivery platforms such as Salesforce Service Cloud.
Industry Experience:
Experience in financial services, banking, fintech, insurance, healthcare, or other highly regulated industries strongly preferred.
Experience working on large-scale platform migrations, service operations, or customer support ecosystems is highly desired.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
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About Akraya

Sourced by ZipRecruiter

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2001

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