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Senior Service Delivery Manager Jobs in Decatur, GA

Forrester

Senior Product Delivery Manager

Atlanta, GA · On-site

$125K - $205K/yr

The Senior Product Delivery Manager collaborates with stakeholders from sales, marketing, and customer success and works cross-functionally to lead the development of digital features and ...

ADP

Service Delivery Consultant

Alpharetta, GA · On-site

ADP is hiring a Service Delivery Consultant I. * Do you get a crazy amount of joy being able ... Your primary role is to provide technical support and assistance to our Managed Payroll Teams ...

RaceTrac

Technical Delivery Manager

Atlanta, GA · On-site

The Technical Delivery Manager is responsible for managing Business Requirements, Scope ... Manage relationships with external vendors and service providers, including contract negotiation ...

MacStadium

Solutions Delivery Manager

Atlanta, GA · On-site +1

$80K - $100K/yr

You will be coordinating and leveraging our service delivery and engineering organizations to ... Manage and organize customer-facing and internal coordination related to delivery & implementation ...

MacStadium

Solutions Delivery Manager

Atlanta, GA · Remote

$80K - $100K/yr

You will be coordinating and leveraging our service delivery and engineering organizations to ... Manage and organize customer-facing and internal coordination related to delivery & implementation ...

CRH

Senior SAP Technical Delivery Manager

Atlanta, GA · On-site

... services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces. : Senior SAP Technical Delivery Manager ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

When help is needed the Senior Help Desk Technician can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS Customer service * Work on and resolve escalated Help ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

When help is needed the Senior Help Desk Technician can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS Customer service * Work on and resolve escalated Help ...

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All JobsService Delivery JobsSenior Service Delivery Manager JobsSenior Service Delivery Manager Jobs in Decatur, GA

Senior Service Delivery Manager information

See Decatur, GA salary details

$22K

$115.5K

$205K

How much do senior service delivery manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for senior service delivery manager in Decatur, GA is $115,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $141,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Service Delivery Manager, and why are they important?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a Senior Service Delivery Manager typically collaborate with cross-functional teams to ensure successful project outcomes?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the role of a senior delivery manager?

A senior service delivery manager oversees the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate teams, manage project timelines, and implement process improvements, often using tools like ITIL or PMP certifications to maintain standards and meet organizational goals.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

How much do delivery managers get paid?

Senior Service Delivery Managers typically earn between $90,000 and $150,000 annually, depending on experience, industry, and location. They often have strong project management skills and certifications like PMP or ITIL, which can influence salary levels.

What is the highest paid delivery job?

The highest paid delivery jobs are often executive or specialized roles such as logistics directors or supply chain managers, rather than standard delivery positions. Senior Service Delivery Managers in logistics or IT service delivery can also earn high salaries, especially with extensive experience and certifications like PMP or Six Sigma. Compensation varies based on industry, location, and level of responsibility.

What is the role of a senior service delivery manager?

A senior service delivery manager oversees the delivery of IT or service-based solutions to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate teams, manage client relationships, and implement processes to meet service level agreements (SLAs) and organizational goals.

What does a Senior Service Delivery Manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.
What job categories do people searching Senior Service Delivery Manager jobs in Decatur, GA look for? The top searched job categories for Senior Service Delivery Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Senior Service Delivery Manager jobs? Cities near Decatur, GA with the most Senior Service Delivery Manager job openings:
Senior Service Delivery Manager jobs near you
Senior Service Technician

Senior Service Technician

Air Conditioning Contractors of America

Alpharetta, GA • On-site

Full-time

Posted 2 days ago

Job description

The Senior Service Technician reports to the Service Manager, and is responsible for performing a wide range of HVACR servicing jobs for industrial, commercial, and residential customers.
Benefits
  • Paid Training
  • Careers Advancement Opportunities
  • Flexible Scheduling
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests

Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Senior Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and AK Service Inc. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other AK Service Inc technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include:
  • Assisting the Service Manager in the planning, organization, motivation, control and coordination of human and other resources in support of the departmental jobs, assignments, and sales.
  • Leading by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
  • Performing special and complex service jobs without assistance, including performing periodic on-call duties, as required.
  • Training Service Department and other AK Service Inc employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
  • Conducting quality control inspections of AK Service Inc service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
  • Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts.
  • Developing lead referrals for AK Service Inc sales staff.
  • Conducting non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned.
  • Assisting the Service Manager with administration, dispatching, and on-site evaluation work.
  • Performing related duties as directed by the Service Manager.

Job Qualifications:
  • High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
  • Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician.
  • Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all AK Service Inc employees.
  • Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in (state).
  • Interest and initiative in maintaining and advancing his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
  • Current (state) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current AK Service Inc insurance carrier
  • Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
  • Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.

Compensation: $0.45 per hour
There are many exciting options for a career in HVACR waiting to be explored
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

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