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Senior Service Delivery Manager Jobs in Decatur, GA

Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$203K/yr

It's a senior, cross-functional role with direct influence on customer satisfaction, time-to ... date management and clear, proactive customer status reporting throughout each order. • ...

Forrester

Senior Product Delivery Manager

Atlanta, GA

$125K - $205K/yr

The Senior Product Delivery Manager collaborates with stakeholders from sales, marketing, and customer success and works cross-functionally to lead the development of digital features and ...

RaceTrac

Technical Delivery Manager

Atlanta, GA

The Technical Delivery Manager is responsible for managing Business Requirements, Scope ... Manage relationships with external vendors and service providers, including contract negotiation ...

Aprio

Senior Sage Intacct Delivery Manager

Atlanta, GA · On-site

... Senior Sage Intacct Delivery Manager to join their dynamic team. As a Senior Manager , you will ... Lead and manage a portfolio of client accounts, ensuring exemplary service standards are maintained ...

MacStadium

Solutions Delivery Manager

Atlanta, GA · On-site +1

$80K - $100K/yr

You will be coordinating and leveraging our service delivery and engineering organizations to ... Manage and organize customer-facing and internal coordination related to delivery & implementation ...

MacStadium

Solutions Delivery Manager

Atlanta, GA · Remote

$80K - $100K/yr

You will be coordinating and leveraging our service delivery and engineering organizations to ... Manage and organize customer-facing and internal coordination related to delivery & implementation ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

When help is needed the Senior Help Desk Technician can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS Customer service * Work on and resolve escalated Help ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

When help is needed the Senior Help Desk Technician can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS Customer service * Work on and resolve escalated Help ...

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All JobsService Delivery JobsSenior Service Delivery Manager JobsSenior Service Delivery Manager Jobs in Decatur, GA

Senior Service Delivery Manager information

See Decatur, GA salary details

$22K

$115.5K

$205K

How much do senior service delivery manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for senior service delivery manager in Decatur, GA is $115,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $141,600.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a senior service delivery manager?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a senior service delivery manager collaborate with cross-functional teams?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

What does a senior service delivery manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.
What job categories do people searching Senior Service Delivery Manager jobs in Decatur, GA look for? The top searched job categories for Senior Service Delivery Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Senior Service Delivery Manager jobs? Cities near Decatur, GA with the most Senior Service Delivery Manager job openings:
Senior Service Delivery Manager jobs near you
Infographic showing various Senior Service Delivery Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $115,459 per year, or $55.5 per hour.

Director, Service Delivery

Accelecom

Sandy Springs, GA • On-site

$203K/yr

Full-time

Re-posted 14 days ago

Job description

Director, Service Delivery
Position Title: Director, Service Delivery
Location: Atlanta, GA (preferred)
Reports To: Chief Operations Officer (COO)
Employment Type: Full-Time
Accelecom is a leading provider of high-speed fiber optic network solutions, delivering reliable, high-performance connectivity to enterprise, government, and industrial customers across Georgia, Kentucky, and the broader Southeast. As we grow, the experience our customers have from the moment they sign to the moment their service goes live is a competitive differentiator - and the Service Delivery organization makes that experience happen.
The Opportunity
We're seeking a Director, Service Delivery to lead the team that turns signed orders into activated, revenue-generating service. You'll own the end-to-end order-to-billing lifecycle - from order acceptance through design, construction, activation, and billing start - while building a high-performing, customer-obsessed delivery organization. It's a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence.
What You'll Do
• Lead and develop the Service Delivery organization, setting strategy, standards, and performance targets.
• Oversee the end-to-end delivery pipeline: order acceptance, service activation, QA/QC, and billing start.
• Own provisioning of all customer and network orders, including moves, adds, changes, and disconnects (MACD).
• Drive critical-date management and clear, proactive customer status reporting throughout each order.
• Administer new-service capital (capex) projects and manage monthly install budget projections.
• Partner across Network Engineering & Planning, OSP Construction, the NOC, and Sales to deliver on time and on budget.
• Ensure clean closeout and accurate records across the systems of record (3GIS, Site Tracker) and timely billing start.
How Success is Measured
You'll be measured on the metrics that matter most to delivery: installed revenue (MRR + MAR), on-time delivery against Firm Order Commitments (FOC), on-net / off-net / build-required delivery intervals.
What You Bring
• Proven leadership experience in telecom or fiber service delivery, provisioning, or network operations.
• Strong command of the order-to-activation lifecycle, including MACD and off-net (Type 2) circuit delivery.
• Experience managing capital projects and install budgets, with solid financial and forecasting acumen.
• A track record of building and developing high-performing operational teams.
• Excellent cross-functional collaboration, communication, and customer-facing skills.
• A bachelor's degree in a relevant field is desired; equivalent experience will be considered.
• Lead a mission-critical function with direct, visible impact on customers and revenue.
• Shape and scale delivery operations for a fast-growing regional fiber network.
• Flexible, hybrid-friendly work based at our Sandy Springs headquarters.
• Competitive compensation and a comprehensive benefits package.
How to Apply
Ready to lead how Accelecom delivers for its customers? Visit the Accelecom careers page to apply, or contact our Human Resources team for current openings and details. Accelecom is an Equal Opportunity Employer.

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