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Senior Service Delivery Manager Jobs in Decatur, GA

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager will function as direct contact for IT-related ... Technical qualifications (technical college, senior technical college, technical university degree ...

Cognizant

Delivery Manager

Atlanta, GA · On-site

$120 - $160/hr

... Summary Senior Project Manager role in a global organization responsible for managing complex ... Responsibilities Service Delivery & Operations Management * 10+ years of experience in managing ...

Cyderes

Service Delivery Executive

Atlanta, GA · On-site

$100 - $150/hr

About the Role Cyderes is looking for an experienced Service Delivery Executive to serve as the ... managed services environment. * Confident and polished communicator capable of engaging senior ...

Datavant

Service Delivery Supervisor

Atlanta, GA

The role focuses on front line People management and training, as well as ensuring processes are ... The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of ...

Gururo

Delivery Manager

Atlanta, GA · On-site +1

Ensure client satisfaction and identify opportunities for additional value-added services. * Risk ... Present project updates and performance summaries to senior management. * Stakeholder Communication:

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Senior Service Delivery Manager information

See Decatur, GA salary details

$22K

$115.5K

$205K

How much do senior service delivery manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for senior service delivery manager in Decatur, GA is $115,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $141,600.00 per year, depending on experience, location, and employer.

What does a senior service delivery manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.

What skills and qualifications are needed to be a senior service delivery manager?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a senior service delivery manager collaborate with cross-functional teams?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

What job categories do people searching Senior Service Delivery Manager jobs in Decatur, GA look for?

The top searched job categories for Senior Service Delivery Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Senior Service Delivery Manager jobs?

Cities near Decatur, GA with the most Senior Service Delivery Manager job openings:

Senior Service Delivery Manager jobs near you
Infographic showing various Senior Service Delivery Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $115,459 per year, or $55.5 per hour.

Service Delivery Manager

Computacenter AG & Co. oHG

Norcross, GA • On-site

$90 - $150/hr

Other

Posted 9 days ago

Job description

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Service Delivery Manager

This is an internal position.

About the role

The Service Delivery Manager is accountable for the effective delivery, performance, and continual improvement of internal IT services. The role ensures services meet agreed service levels and business expectations while acting as the primary escalation and coordination point between IT delivery teams and internal business stakeholders. The role ensures services meet agreed business outcomes through effective governance, service performance management, incident and problem leadership, change and risk management, stakeholder engagement, and continual improvement.

What you'll be doing

  • Establish and maintain service reviews
  • Ensure service documentation is complete and up to date
  • To own the service performance narrative, explaining what happened, why it mattered and what we're doing next.
  • Drive proactive service stability and performance improvements using data and analytics.
  • Ensure effective stakeholder communication and escalation control.
  • Own Problem Management outcomes, including root cause analysis and corrective and preventive actions.
  • Act as the primary point of contact for service-related matters, ensuring clear communication, managing expectations, and fostering collaboration.
  • Proactively engage stakeholders through regular service reviews, transparent reporting, and continuous improvement initiatives to deliver operational excellence and customer satisfaction.
  • Partner with Change, Release and Transition to reduce service risk
  • Identify opportunities to improve service quality, resilience, and efficiency.
  • Own and track service improvement plans, ensuring benefits are realised.
  • Use data and insight to drive proactive improvement and risk reduction.
  • Support automation, standardisation, and service maturity initiatives.
  • Support vendor governance and performance reviews to ensure service outcomes are achieved including reviewing service levels, KPI's and support models

What you have

  • Deep understanding of ITIL and IT service management frameworks.
  • Strong problem-solving and analytical abilities.
  • Excellent communication skills for working with internal and external stakeholders.
  • Experience with service management tools and reporting methods.
  • Ability to drive change and continuous improvement
  • Proven experience in an IT Service Delivery Manager or similar role.
  • Experience operating in an ITIL-aligned service management environment.
  • Experience managing service reviews
  • ITIL 4 Foundation or higher.
  • Experience in internal enterprise IT environments.
  • Experience supporting service transitions and change initiatives.

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

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