Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS Production Support Engineer) * CCaaS Platforms:
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS Production Support Engineer) * CCaaS Platforms:
Senior Business Analyst
Minneapolis, MN · On-site
$60 - $65/hr
Contract We are looking for a Senior Salesforce Business Analyst to support a CRM transformation project, including migration from a legacy system to Salesforce. Responsibilities: * Gather and ...
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Senior Business Analyst
Minneapolis, MN · On-site
$60 - $65/hr
Contract We are looking for a Senior Salesforce Business Analyst to support a CRM transformation project, including migration from a legacy system to Salesforce. Responsibilities: * Gather and ...
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS Production Support Engineer) * CCaaS Platforms:
Quick apply
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS Production Support Engineer) * CCaaS Platforms:
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS Production Support Engineer) CCaaS Platforms:
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS Production Support Engineer) CCaaS Platforms:
The Technical Support Engineer also documents customer interactions in Salesforce, ensures SLA compliance, supports effective escalation and handoff to Engineering, and participates in after-hours ...
The Technical Support Engineer also documents customer interactions in Salesforce, ensures SLA compliance, supports effective escalation and handoff to Engineering, and participates in after-hours ...
The Technical Support Engineer also documents customer interactions in Salesforce, ensures SLA compliance, supports effective escalation and handoff to Engineering, and participates in after-hours ...
The Technical Support Engineer also documents customer interactions in Salesforce, ensures SLA compliance, supports effective escalation and handoff to Engineering, and participates in after-hours ...
Product Support Engineer
$30 - $55/hr
Product Support Engineer Eagan, MN | $30 - 55/hr | Contract to Hire Konik is partnering with a local engineering firm seeking to add a Product Support Engineer to join their team at an entry, senior ...
Product Support Engineer
$30 - $55/hr
Product Support Engineer Eagan, MN | $30 - 55/hr | Contract to Hire Konik is partnering with a local engineering firm seeking to add a Product Support Engineer to join their team at an entry, senior ...
Industry/Sector Not Applicable Specialism Salesforce Management Level Senior Associate & Summary At ... support for seamless integration and utilisation of business applications, enabling clients to ...
Industry/Sector Not Applicable Specialism Salesforce Management Level Senior Associate & Summary At ... support for seamless integration and utilisation of business applications, enabling clients to ...
Product Support Engineer
Wyoming, MN · On-site
$46.63 - $53.85/hr
COMPANY OVERVIEW Product Support Engineer | Wyoming, MN Applied Engineering, Inc. is seeking a ... Senior Engineer: $46.63-$53.85/hour Final compensation is based on experience, skills, and ...
Product Support Engineer
Wyoming, MN · On-site
$46.63 - $53.85/hr
COMPANY OVERVIEW Product Support Engineer | Wyoming, MN Applied Engineering, Inc. is seeking a ... Senior Engineer: $46.63-$53.85/hour Final compensation is based on experience, skills, and ...
Product Support Engineer
Wyoming, MN · On-site
$46.63 - $53.85/hr
COMPANY OVERVIEW Product Support Engineer | Wyoming, MN Applied Engineering, Inc. is seeking a ... Senior Engineer: $46.63-$53.85/hour Final compensation is based on experience, skills, and ...
Quick apply
Product Support Engineer
Wyoming, MN · On-site
$46.63 - $53.85/hr
COMPANY OVERVIEW Product Support Engineer | Wyoming, MN Applied Engineering, Inc. is seeking a ... Senior Engineer: $46.63-$53.85/hour Final compensation is based on experience, skills, and ...
Senior Salesforce Product Owner
$132K - $174K/yr
The role will define success metrics and OKRs across customer outcomes, adoption, developer ... This role will support a complex product and platform ecosystem focused on Salesforce and ...
Senior Salesforce Product Owner
$132K - $174K/yr
The role will define success metrics and OKRs across customer outcomes, adoption, developer ... This role will support a complex product and platform ecosystem focused on Salesforce and ...
Senior Salesforce Product Owner
Minneapolis, MN · On-site
$132K - $174K/yr
The role will define success metrics and OKRs across customer outcomes, adoption, developer ... This role will support a complex product and platform ecosystem focused on Salesforce and ...
Senior Salesforce Product Owner
Minneapolis, MN · On-site
$132K - $174K/yr
The role will define success metrics and OKRs across customer outcomes, adoption, developer ... This role will support a complex product and platform ecosystem focused on Salesforce and ...
Senior CCaaS Production Support Engineer
Minnetonka Mills, MN · On-site
$120 - $150/hr
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills * CCaaS Platforms: Genesys Cloud, Amazon Connect, NICE CXone
Senior CCaaS Production Support Engineer
Minnetonka Mills, MN · On-site
$120 - $150/hr
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills * CCaaS Platforms: Genesys Cloud, Amazon Connect, NICE CXone
Salesforce Developer
Minneapolis, MN · On-site
$87K - $144K/yr
You will work closely with senior developers, admins, and business analysts, with room to grow into ... Work with Salesforce clouds including Sales Cloud, Service Cloud, CPQ, and Field Service Lightning.
Salesforce Developer
Minneapolis, MN · On-site
$87K - $144K/yr
You will work closely with senior developers, admins, and business analysts, with room to grow into ... Work with Salesforce clouds including Sales Cloud, Service Cloud, CPQ, and Field Service Lightning.
Salesforce Developer
Minneapolis, MN · On-site
$88 - $144/hr
You will work closely with senior developers, admins, and business analysts, with room to grow into ... Work with Salesforce clouds including Sales Cloud, Service Cloud, CPQ, and Field Service Lightning.
Salesforce Developer
Minneapolis, MN · On-site
$88 - $144/hr
You will work closely with senior developers, admins, and business analysts, with room to grow into ... Work with Salesforce clouds including Sales Cloud, Service Cloud, CPQ, and Field Service Lightning.
Salesforce Developer
$87K - $144K/yr
You will work closely with senior developers, admins, and business analysts, with room to grow into ... Work with Salesforce clouds including Sales Cloud, Service Cloud, CPQ, and Field Service Lightning.
Salesforce Developer
$87K - $144K/yr
You will work closely with senior developers, admins, and business analysts, with room to grow into ... Work with Salesforce clouds including Sales Cloud, Service Cloud, CPQ, and Field Service Lightning.
Salesforce Developer
Minneapolis, MN · On-site
$86 - $144/hr
You will work closely with senior developers, admins, and business analysts, with room to grow into ... Work with Salesforce clouds including Sales Cloud, Service Cloud, CPQ, and Field Service Lightning.
New
Salesforce Developer
Minneapolis, MN · On-site
$86 - $144/hr
You will work closely with senior developers, admins, and business analysts, with room to grow into ... Work with Salesforce clouds including Sales Cloud, Service Cloud, CPQ, and Field Service Lightning.
New
Salesforce Engineer
Eagan, MN · On-site
$56.50 - $75/hr
As a Salesforce Engineer , you will: * Have an understanding the Salesforce platform and its ... This position is open due to an existing vacancy to support our evolving business needs. What's in ...
Salesforce Engineer
Eagan, MN · On-site
$56.50 - $75/hr
As a Salesforce Engineer , you will: * Have an understanding the Salesforce platform and its ... This position is open due to an existing vacancy to support our evolving business needs. What's in ...
Salesforce Developer
Mankato, MN · Hybrid
$756/wk
How we support you: * Hybrid model - up to 50% work from home * Flexible schedules including ample ... Our job titles may span more than one career level (associate, senior, principal, etc.). The actual ...
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Salesforce Developer
Mankato, MN · Hybrid
$756/wk
How we support you: * Hybrid model - up to 50% work from home * Flexible schedules including ample ... Our job titles may span more than one career level (associate, senior, principal, etc.). The actual ...
Salesforce Engineer
Eagan, MN · Hybrid
$56.50 - $75/hr
As a Salesforce Engineer , you will: * Have an understanding the Salesforce platform and its ... This position is open due to an existing vacancy to support our evolving business needs. What's in ...
Salesforce Engineer
Eagan, MN · Hybrid
$56.50 - $75/hr
As a Salesforce Engineer , you will: * Have an understanding the Salesforce platform and its ... This position is open due to an existing vacancy to support our evolving business needs. What's in ...
Senior Salesforce Support Engineer information
What is the difference between Senior Salesforce Support Engineer vs Salesforce Administrator?
| Aspect | Senior Salesforce Support Engineer | Salesforce Administrator |
|---|---|---|
| Certifications | Salesforce Certified Support Specialist, Advanced Support certifications | Salesforce Certified Administrator, Advanced Administrator |
| Work Environment | Technical support, troubleshooting, system maintenance | User management, configuration, process automation |
| Responsibilities | Resolve technical issues, system upgrades, support requests | Setup and customization, user training, data management |
While both roles require Salesforce certifications and involve system management, the Senior Salesforce Support Engineer focuses on technical troubleshooting and support, whereas the Salesforce Administrator handles system configuration and user management. The support engineer typically works more on resolving technical issues, while the administrator manages daily system operations.
What are the most commonly searched types of Salesforce Support Engineer jobs in Minnesota?
The most popular types of Salesforce Support Engineer jobs in Minnesota are:
Contractor
Posted 24 days ago
Job description
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone)
Minnetonka Mills, MN (Onsite)
Must-Have Skills (Senior CCaaS Production Support Engineer)
* CCaaS Platforms: Genesys Cloud, Amazon Connect, NICE CXone
* Production Support & L2/L3 Support for enterprise contact center platforms
* Incident Management & Major Incident Response
* Root Cause Analysis (RCA) and Problem Management
* Troubleshooting call flows, routing, IVR, voice, and contact center services
* Vendor Management & Escalation (Genesys, Amazon Connect, NICE, Pindrop)
* Contact Center Integrations (APIs, authentication, routing, voice services)
* Platform Monitoring & Operational Support
* Production Deployments & Change Management
* Knowledge Base, Runbooks & Operational Documentation
* Cross-functional Collaboration with Infrastructure, Network, Security, and Application teams
* On-call Production Support and outage management
* ITSM Tools (ServiceNow, Jira, Remedy or similar)
* Strong Communication & Stakeholder Management
Preferred Skills
* Pindrop integration/support
* SIP, VoIP, WebRTC, Telephony concepts
* REST APIs and JSON
* Cloud platforms (AWS preferred for Amazon Connect)
* Performance monitoring and operational analytics
* ITIL Foundation / Incident & Problem Management knowledge
Minnetonka Mills, MN (Onsite)
Must-Have Skills (Senior CCaaS Production Support Engineer)
* CCaaS Platforms: Genesys Cloud, Amazon Connect, NICE CXone
* Production Support & L2/L3 Support for enterprise contact center platforms
* Incident Management & Major Incident Response
* Root Cause Analysis (RCA) and Problem Management
* Troubleshooting call flows, routing, IVR, voice, and contact center services
* Vendor Management & Escalation (Genesys, Amazon Connect, NICE, Pindrop)
* Contact Center Integrations (APIs, authentication, routing, voice services)
* Platform Monitoring & Operational Support
* Production Deployments & Change Management
* Knowledge Base, Runbooks & Operational Documentation
* Cross-functional Collaboration with Infrastructure, Network, Security, and Application teams
* On-call Production Support and outage management
* ITSM Tools (ServiceNow, Jira, Remedy or similar)
* Strong Communication & Stakeholder Management
Preferred Skills
* Pindrop integration/support
* SIP, VoIP, WebRTC, Telephony concepts
* REST APIs and JSON
* Cloud platforms (AWS preferred for Amazon Connect)
* Performance monitoring and operational analytics
* ITIL Foundation / Incident & Problem Management knowledge
About Delan Associates
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Freeport, NY, US
Year founded
2002