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Senior Rma Specialist Jobs (NOW HIRING)

Sales Specialist

Saint Louis, MO · On-site

$100K - $110K/yr

The strategic combination brings together RMA's experience in serving the commercial banking and ... Build and present compelling value propositions, proposals and ROI cases to senior stakeholders ...

... Senior Manager of Logistics Operations. Your primary role as a Logistics Specialist will be ... current RMA process. * Receive and distribute incoming RMAs to the appropriate Support or ...

... Senior Manager of Logistics Operations. Your primary role as a Logistics Specialist will be ... RMA process. Receive and distribute incoming RMAs to the appropriate Support or Fulfillment ...

... Senior Manager of Logistics Operations. Your primary role as a Logistics Specialist will be ... RMA process. Receive and distribute incoming RMAs to the appropriate Support or Fulfillment ...

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Senior Rma Specialist information

See salary details

$34K

$66.6K

$108.5K

How much do senior rma specialist jobs pay per year?

As of Aug 7, 2026, the average yearly pay for senior rma specialist in the United States is $66,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $77,000.00 per year, depending on experience, location, and employer.

What is a Senior RMA Specialist?

A Senior RMA (Return Merchandise Authorization) Specialist is a professional responsible for overseeing and managing the process of product returns, replacements, and repairs within a company. They handle customer requests for returns, ensure compliance with company policies, and coordinate with logistics, technical support, and inventory teams. Senior RMA Specialists also analyze return trends, identify potential quality issues, and help develop strategies to improve customer satisfaction and reduce product returns. Their role often includes mentoring junior RMA staff and optimizing return procedures for efficiency.

What are some common challenges Senior RMA Specialists face when managing returns and how can they effectively address them?

Senior RMA Specialists often encounter challenges such as coordinating with multiple departments to process returns efficiently, handling high volumes of return requests, and resolving discrepancies between returned products and documentation. To address these, strong organizational skills and attention to detail are essential, as well as clear communication with both internal teams and external customers. Developing robust tracking systems and staying current with company policies can further help streamline the RMA process and minimize errors.

What are the key skills and qualifications needed to thrive as a Senior RMA Specialist, and why are they important?

To thrive as a Senior RMA Specialist, you need expertise in return merchandise authorization processes, a solid understanding of supply chain or logistics, and typically a relevant degree or equivalent experience. Familiarity with ERP systems (like SAP or Oracle), RMA software, and inventory management tools is commonly required. Strong problem-solving abilities, attention to detail, and effective communication are essential soft skills for this role. These skills ensure efficient handling of returns, minimize errors, and maintain customer satisfaction while supporting overall business operations.

What is the difference between Senior Rma Specialist vs Rma Technician?

AspectSenior Rma SpecialistRma Technician
CredentialsTypically requires experience in RMA processes, certifications like IPC or Six Sigma beneficialOften entry-level, may require technical training or certifications
Work EnvironmentOffice-based, customer service, and coordination rolesManufacturing or repair facilities, hands-on technical work
Employer & Industry UsageElectronics, manufacturing, and tech companiesElectronics repair centers, manufacturing plants

The Senior Rma Specialist generally handles complex RMA cases, customer communication, and process improvements, requiring more experience and coordination skills. In contrast, the Rma Technician focuses on technical repairs and processing returns. Both roles are essential in electronics and manufacturing industries but differ mainly in responsibility level and technical focus.

What cities are hiring for Senior Rma Specialist jobs? Cities with the most Senior Rma Specialist job openings:
What are the most commonly searched types of Rma Specialist jobs? The most popular types of Rma Specialist jobs are:
What states have the most Senior Rma Specialist jobs? States with the most job openings for Senior Rma Specialist jobs include:
What job categories do people searching Senior Rma Specialist jobs look for? The top searched job categories for Senior Rma Specialist jobs are:
Infographic showing various Senior Rma Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $66,567 per year, or $32 per hour.

$100K - $110K/yr

Full-time

Retirement, PTO

Posted 16 days ago


Job description

Sales Specialist – Policy Manager
Reports to:  Group Director, Sales – Learning & Development

BAI and RMA have come together as ProSight Financial Association, a leading industry organization whose purpose is to empower financial services leaders to strengthen and advance our industry.  The strategic combination brings together RMA’s experience in serving the commercial banking and risk management functions and BAI’s knowledge in serving the retail banking and regulatory compliance functions.  It’s a complimentary union of two non-profit organizations that have always had their members’ and customers’ best interests in mind.  Our industry-leading offerings include: peer sharing events, thought leadership, learning & development and decision support solutions.  Our work creates positive ripple effects throughout financial services organizations and ultimately helps consumers, businesses and communities thrive. 

As a Sales Specialist, reporting to the Group Director of Sales, you'll be at the forefront of shaping our sales organization's culture and success in the US. You will have a pivotal role in developing new client relationships, leveraging a proactive and intelligent approach to understand the unique needs of clients, identify growth opportunities, and contribute to their success. In a role where trustworthiness and engagement reign, you'll drive client satisfaction through a consultative, value-led approach.

You will be a product expert and will identify business needs and propose appropriate solutions for our Policy Manager product.  Based on customer needs assessment and potential account value, you may travel occasionally to give executive-level presentations to key decision-makers.  As a member of the ProSight Learning & Development sales team, you will work in a fast-paced, team-oriented environment.  The successful candidate will contribute to the business goals by meeting monthly, quarterly and annual new sales objectives.  ProSight currently has more than 2,400 clients nationwide.  ProSight has a strong brand and a leading market position in an industry where compliance and risk requirements are increasing dramatically, all creating much opportunity for sales growth.  

Responsibilities

•    Manage sales cycle and customers in CRM system.
•    Demonstrate technology products and solutions via Teams and/or in person presentations. 
•    Conduct a needs assessment and develop recommendations/proposals.
•    Work with sales team to manage a complex, multi-stakeholder enterprise sales cycle from initial engagement to close.
•    Drive pipeline through proactive outreach, network development, and strategic targeting.
•    Build and present compelling value propositions, proposals and ROI cases to senior stakeholders (including C-level).
•    Collaborate with internal teams to shape proposals, demonstrations and solution design.
•    Stay close to the risk management and compliance market — identifying trends, insights, and opportunities that shape your strategy.

Requirements

•    Bachelor's degree required.
•    A minimum of 2 years’ experience in technical sales role and direct experience in business-to-business software sales, preferably within the Financial Services sector.
•    Alternatively, experience selling enterprise risk management or compliance software products with a consultative approach would be advantageous.
•    A desire to grow territory by generating new business through prospecting and working with internal sales team.
•    Strong organizational skills and the ability to work in a team selling environment.
•    Demonstrated success creating leads and sales through networking. 
•    A history of meeting or exceeding assigned sales quotas for new business.
•    Technologically savvy, with extensive use of the Microsoft Office suite and ability to learn and demonstrate proprietary systems.
•    Comfortable working in the C-suite of banks, credit unions, and fintechs.
•    Demonstrated high-energy, tenacity and dedication to excellence as a sales professional. 
•    Motivated by an internal desire to win and a desire to increase your own personal wealth.  

What We offer

•    A strategic, high-impact sales role in a company with 100 year history
•    Access to senior leadership and influence on how we grow 
•    A supportive and high-performance sales culture — collaborative, accountable, and ambitious
•    Competitive base salary and high commission potential
•    Flexibility, autonomy, and the backing to succeed

The compensation range for this position is $100,000 - $110,000 which includes base salary and participation in a commission plan based on individual sales results. ProSight offers an outstanding benefits package with comprehensive insurance coverage, a 401(k) plan with company match, flexible paid time off, hybrid and remote working models, tuition assistance and the ability to work in a collaborative, team-oriented environment.


To learn more about our company please visit www.prosightfa.org.