Senior Remote User Testing Jobs in Arkansas (NOW HIRING)

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities

• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance

• Relocation bonus (if applicable)

• Hybrid working environment for positions that are eligible

• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.

COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Salary Range

• Sr. Engineer: $108,000 – $123,000

• Sr. Engineer II: $125,000 – $137,000

Overview

The Senior Market Services Engineer roles (Sr. Engineer and Sr. Engineer II) ensure the accuracy and integrity of the data supporting Congestion Rent, Greenhouse Gas (GHG), Market Transmission Use (MTU), and Western Resource Adequacy Program (WRAP) operations in SPP Markets+. These positions translate business and regulatory requirements into application criteria and validate system releases. Both roles also support organizational credibility through accurate communication with internal teams and external stakeholders.

Core Responsibilities

• Analyze and report on Congestion Rent, GHG, MTU, and WRAP operations
• Coordinate with Markets+ Transmission Service Providers and Market Participants to verify Transmission Service Reservations for accurate CRT representation
• Support and maintain GHG tracking and reporting processes, including responding to RMS tickets
• Support annual and intrayear MTU updates
• Translate governing document language into application requirements and support testing of releases
• Test application functionality and identify/correct data issues
• Create and maintain internal process and procedure documentation
• Create and maintain requirements documentation for primary applications
  
• Provide analytical insights and engage with stakeholder groups
  
• Coordinate market design changes and technical implementation across Markets+
  
• Prepare and deliver technical documentation, presentations, and analyses
  
• Apply organized wholesale market rules to business functions
  
• Facilitate market design changes through the SPP stakeholder process

Qualifications

Education Requirement (All Levels)

Bachelor’s Degree of Science in Engineering, this degree should: Be from a university that meets the requirements to sit for the Professional Engineering exam (in Arkansas, that is most typically a degree from an ABET accredited university or a graduate degree from a college that has an ABET accreditation). Degree should be in a calculus-based engineering field and preferred degree programs are Electrical Engineering, Computer Engineering, Industrial Engineering, Mechanical Engineering, or Systems Engineering

Qualifications by Level

Sr. Engineer
• 5 years of relevant Engineering experience, Professional Engineer License may satisfy one year of experience requirement.

Sr. Engineer II
•9 years of relevant Engineering experience; Professional Engineer License or Advanced degree in related field of study may satisfy one (1) year of experience requirement. Two (2) years of experience may satisfy both a Professional Engineer License and an Advanced degree in a related field.

Sr Engineer Preferred Qualifications

• Experience in power operations or market design in the Western Interconnection.

• Experience in reserving and scheduling transmission service

• Advanced degree in economics, math or other related field of study

• Experience in utility operations, RTO operations or energy trading

• Experience with data manipulation and analysis of large data sets

• Sound understanding of the SPP Open Access Transmission Tariff, FERC & NERC governing documents, SPP By-Laws, SPP Criteria and the SPP Committee structure

Sr Engineer II Preferred Qualifications

• A Professional Engineer License

• Advanced degree in related field of study

• Electric Utility Industry experience

• Proficient with most SPP power systems analysis tools with a solid command of several SPP tools and/or processes

• Sound understanding of the SPP Open Access Transmission Tariff, FERC & NERC governing documents, SPP By-Laws, SPP Criteria and the SPP Committee structure

Other Requirements

• Competent with the administrative and communication tools for word processing, spread sheet development and time keeping, as a minimum

• Strong knowledge of several power systems analysis tools applicable to power system steady state, dynamic, short circuit, or database management systems

• Strong inter-personal and team work skills along with good written and verbal communication skills

• Excellent working skills with communication and data handling software such as Microsoft Office© Word, Excel, Access

• Proficient at organizing and conducting technical and analytical studies

• Knowledge of electric market concepts and ability to apply understanding in unique analysis

• Ability to support diverse team members and manage complex analysis projects

• Strong facilitation skills

• Strong interpersonal and team-building skills

• Excellent written and verbal communication skills

• Competent working skills with communication and data handling software such as Microsoft Office, Excel and Access

• Demonstrate proficiency in business acumen and professional conduct

• Demonstrate the ability to function with constantly changing and multiple priorities

• Demonstrate strong organizational skills

• Understanding of and compliance with SPP Policies and Procedures

• Ability to recognize and address strategic issues important to Market Design

• Proficient at organizing and conducting complex technical and analytical studies

• Skilled at analyzing complex issues and communicating results to diverse stakeholders

Expected Hours of Work:

• This is a full-time position. 

• The typical work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

• Work hours may vary based on organizational and operational needs, as determined by management.

• Occasional extended or nonstandard hours may be required.

Travel Requirement

• This position requires moderate travel (10-15%).

Southwest Power Pool is an equal opportunity employer that makes employment decisions without regard to race, religion, color, national origin, citizenship, sex, gender identity, sexual orientation, veteran status, age, disability status or any other characteristic protected by applicable law. Further, Southwest Power Pool makes good faith efforts to employ and advance in employment qualified protected veterans and qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process.

 At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.