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Senior Remote Customer Service Rep Jobs in Ohio (NOW HIRING)

TridentCare

Customer Service Representative

Columbus, OH · Remote

$14.50 - $19.75/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... The CSR will process all customer orders in accordance with the established company standards and ...

ForgeFit

Remote Customer Service Specialist

Columbus, OH · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Toledo, OH · On-site +1

$16.75 - $22.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Cleveland, OH · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Dayton, OH · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Cincinnati, OH · On-site +1

$16.25 - $21.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Manulife

Customer Service Representative

New Hampshire, OH · On-site +1

$36K - $57K/yr

Consider joining our team as a Customer Service Representative within our continuously growing John ... This is a full-time remote position and can be performed anywhere in New Hampshire, Massachusetts ...

New

Sbdinc

Customer Service Representative

Elyria, OH · Remote

Customer Service Representative - Remote Ohio, United States Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a ...

New

Dawson

Customer Service Representative

Columbus, OH · Remote

$17/hr

Customer Service Representative Insurance $17.00 per hour Must Have Open Availability Monday-Sunday Shifts and Schedules To Be Assigned After Interview and Offer Remote Contract with Potential to ...

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Senior Remote Customer Service Rep information

What does a senior remote customer service rep do?

A Senior Remote Customer Service Representative handles customer inquiries, resolves complex issues, and provides support via phone, email, or chat—all from a remote location. They often assist with escalated cases, mentor newer team members, and help ensure high levels of customer satisfaction. This role requires advanced communication skills, problem-solving abilities, and experience with customer service platforms. Senior reps may also contribute to process improvements and training initiatives within their team.

What are the key skills and qualifications needed to thrive as a senior remote customer service rep, and why are they important?

To thrive as a Senior Remote Customer Service Rep, you need advanced problem-solving abilities, strong communication skills, and several years of customer service experience, often supported by a high school diploma or higher. Familiarity with CRM software such as Salesforce or Zendesk, along with proficiency in remote collaboration tools like Slack or Zoom, is typically required. Exceptional empathy, patience, and time management skills help professionals stand out in handling complex customer issues independently. These skills and qualities ensure efficient resolution of customer concerns, high satisfaction rates, and effective remote teamwork.

How does a senior remote customer service rep typically collaborate with other departments while working remotely?

As a Senior Remote Customer Service Rep, you'll often collaborate with teams such as technical support, sales, and product management to resolve complex customer issues. Communication is primarily done through digital channels like email, chat platforms, or virtual meetings. You may be responsible for escalating cases, providing feedback on customer pain points, and sharing insights to improve processes. Effective cross-functional collaboration is key to ensuring customer satisfaction and driving continuous improvement across the organization.

What is the difference between Senior Remote Customer Service Rep vs Customer Support Specialist?

AspectSenior Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; experience preferredHigh school diploma or equivalent; may require specific certifications
Work EnvironmentRemote, customer service call centers, online chatRemote or on-site, customer support via phone, email, chat
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, healthcare, etc.

The main difference is that a Senior Remote Customer Service Rep typically has more experience and handles complex customer issues, often mentoring junior staff, whereas a Customer Support Specialist focuses on resolving customer inquiries and providing support at an entry to mid-level. Both roles are essential in customer service but differ in responsibility level and experience requirements.

What are popular job titles related to Senior Remote Customer Service Rep jobs in Ohio?

For Senior Remote Customer Service Rep jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Senior Remote Customer Service Rep jobs in Ohio look for?

The top searched job categories for Senior Remote Customer Service Rep jobs in Ohio are:

What cities in Ohio are hiring for Senior Remote Customer Service Rep jobs?

Cities in Ohio with the most Senior Remote Customer Service Rep job openings:

Senior Remote Customer Service Rep jobs near you

Customer Service Representative

TridentCare

Columbus, OH • Remote

$14.50 - $19.75/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

TridentCare rating

6.8

Company rating: 6.8 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

495th of 898 rated healthcare providers

Job description

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate Exchange Drive, 43231

Multiple shifts available - will discuss during interview.  

Position Description:

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position.  This includes incoming and outgoing calls.                                   

  • Provide prompt, accurate and courteous responses to customers

  • Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)

  • Answer incoming customer service orders as soon as possible

  • Display active listening and superior customer service skills for both external & internal customers.

  • Document activity to the DDF system

  • Consistently check appropriate DDF screen for report results to call back to customer

  • Display the ability to enter orders manually via our fax process

  • Display the ability to operate the phone system effectively

  • Adhere to work schedule

Other duties as assigned

 Qualifications Required:

  •  Ability to work independently and as a team

  • Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel

  • Computer knowledge

  • Strong customer service skills

  • Solid communication skills (including verbal, written and listening skills)

  • Solid problem solving and decision making abilities

  • Good organizational skills

  • Execute and prioritize multiple tasks

  • Professional

  • Ability to type 35 – 40 words per minute

  • Flexible and adaptable to change

  • Medical terminology / experience preferred but not required

  • A minimum of a High school Diploma or equivalent required

  • Must have high speed internet for Remote work

Benefits: 

TridentCare offers a competitive wage and robust benefit package to full time employees.  Part time employees are eligible for many of the same below, pro-rated.  Benefits include:

  • Two weeks of vacation time
  • Health Insurance after 30 days!
  • Sick time
  • 8 paid holidays
  • Same day pay available
  • Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Company paid life insurance
  • 401(k)

What TridentCare employees say

Pay

Benefits

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