Senior Product Operations Analyst Jobs (NOW HIRING)

Job#: 3040959
Job Description:
Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients' digital visions.
Apex has an opportunity for a Senior Product Analyst. For applicants who are interested in this opportunity, send your updated resume to .
Here are the details:
Position: Senior Product Analyst
Location: Acton, MA or San Diego, CA (Hybrid)
Project Duration: 6 months
Rate: Negotiable Bases on Experience
JOB DESCRIPTION
Candidates must be local to Acton, MA or San Diego, CA
DCX Senior Product Analyst
Position Overview
The DCX Senior Product Analyst serves as a key member of the Digital Customer Experience (DCX) organization, supporting the successful delivery and optimization of digital products and experiences. This role combines product analytics, business analysis, delivery support, and operational execution to help Product Managers, Product Owners, UX, Engineering, and business stakeholders make informed decisions, deliver high-quality solutions, and achieve business outcomes.
The Senior Product Analyst translates business needs into actionable requirements, analyzes product performance, supports testing and release activities, identifies risks and dependencies, facilitates process improvements, and provides insights that drive continuous improvement across the product lifecycle.
Responsibilities
Product Analytics & Insights
Analyze product performance metrics, customer behavior, and operational data to identify opportunities for improvement
Develop dashboards, reports, and visualizations to communicate product performance and business outcomes
Monitor KPIs and product health metrics across DCX initiatives
Perform funnel analysis, trend analysis, and customer journey analysis
Support experimentation efforts and measurement of outcomes
Provide operational reporting and analytics expertise to product and business teams
Business Analysis & Process Improvement
Facilitate requirements gathering sessions with business and technical stakeholders
Document business requirements, functional requirements, user stories, and acceptance criteria
Analyze current-state (as-is) and future-state (to-be) business processes
Develop process maps, workflows, and supporting documentation
Identify process inefficiencies and recommend improvements
Maintain traceability between business requirements and delivered capabilities
Solution Analysis & Design
Partner with Product, UX, Engineering, and Architecture teams to evaluate solution options
Create functional design documentation and solution recommendations
Assess impacts across systems, teams, and business processes
Support evaluation of new technologies, tools, and platform capabilities
Assist in documenting interfaces, workflows, and solution designs
Product Delivery & Execution
Support planning, coordination, and execution of product initiatives and releases
Manage cross-functional dependencies across Product, Engineering, UX, Data, Commercial, Support, and Operations teams
Track risks, issues, assumptions, decisions, and action items
Support release planning, deployment readiness, and launch activities
Coordinate post-launch hypercare and issue resolution activities
Escalate blockers and delivery risks as appropriate
Testing & Quality Assurance
Coordinate User Acceptance Testing (UAT) and support System Integration Testing (SIT)
Develop test scenarios and validate solutions against requirements
Support defect triage, prioritization, and resolution
Participate in release validation and production readiness reviews.
Ensure delivered functionality aligns with business and customer expectations
Operational Readiness & Documentation
Create and maintain business process documentation, workflows, and product artifacts
Support operational readiness, training readiness, and change management activities
Maintain product and program documentation repositories
Support data validation, migration readiness, and reconciliation activities when required
Stakeholder Communication & Reporting
Prepare executive-ready reporting, status updates, and decision-support materials
Communicate product performance, delivery progress, risks, and opportunities
Facilitate workshops, requirement reviews, and stakeholder alignment sessions
Support portfolio visibility and strategic planning efforts
Qualifications
Required:
Bachelor's degree in Business, Information Systems, Product Management, Engineering, Data Analytics, or related field
5+ years of experience in Product Analysis, Business Analysis, Product Operations, Product Delivery, or related disciplines
Experience supporting Agile delivery teams
Experience writing requirements, user stories, acceptance criteria, and process documentation
Strong analytical, problem-solving, and communication skills
Ability to manage multiple initiatives simultaneously
Preferred:
Salesforce platform experience
Experience supporting CRM, customer-facing, or digital experience platforms
Healthcare, medical device, or regulated industry experience
International business or product delivery experience
Experience with Jira, Azure DevOps, Confluence, Tableau, Power BI, or SQL
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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