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Senior Patient Access Service Representative Jobs

Nebraska Medicine

Sr Patient Access Associate

Omaha, NE · On-site

First Shift (United States of America) Sr Patient Access Associate Nebraska Medicine is seeking a customer-focused individual to join our Access Services team in a front-line, patient-facing role. As ...

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How much do senior patient access service representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for senior patient access service representative in the United States is $25.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.72 per hour, depending on experience, location, and employer.

What is a Senior Patient Access Service Representative?

A Senior Patient Access Service Representative is a healthcare professional who oversees and coordinates patient admissions, registration, scheduling, and insurance verification processes. They ensure a smooth experience for patients accessing medical services by handling complex inquiries, resolving issues, and providing guidance to junior staff. These representatives play a key role in maintaining accurate patient records, ensuring compliance with healthcare regulations, and facilitating effective communication between patients and medical teams.

What are the key skills and qualifications needed to thrive as a Senior Patient Access Service Representative, and why are they important?

To thrive as a Senior Patient Access Service Representative, you need expertise in patient registration, insurance verification, medical billing, and typically a high school diploma or equivalent, with experience in a healthcare setting. Familiarity with hospital information systems (HIS), electronic health records (EHR), and patient scheduling software is essential. Exceptional customer service, problem-solving, and communication skills help in managing patient inquiries and resolving access issues efficiently. These skills ensure accurate patient data management, timely service delivery, and a positive patient experience in busy healthcare environments.

What are some common challenges faced by Senior Patient Access Service Representatives and how can they be managed?

Senior Patient Access Service Representatives often encounter challenges such as managing high patient volumes, navigating complex insurance verification processes, and addressing patient concerns with empathy. Effective time management and strong multitasking abilities help handle busy periods efficiently. Additionally, staying updated on insurance policies and leveraging teamwork ensures smooth coordination with clinical staff and billing departments, leading to better patient experiences and job satisfaction.
What cities are hiring for Senior Patient Access Service Representative jobs? Cities with the most Senior Patient Access Service Representative job openings:
What states have the most Senior Patient Access Service Representative jobs? States with the most job openings for Senior Patient Access Service Representative jobs include:
Senior Patient Access Service Representative jobs near you

Senior Patient Access Representative

Stoughton Hospital Association

Stoughton, WI

$19 - $25.75/hr

Full-time

Posted 5 days ago

New

Job description

Stoughton Health has an excellent opportunity for a Senior Patient Access Representative to join our team on a Full-Time basis.
The Senior Patient Access Representative provides operational support and guidance to the Financial Clearance Manager, ensuring accurate, efficient, and customer-focused patient registrations, insurance verification, phone coverage and interpreter coordination services across Stoughton Health.

Among other duties, this individual will provide support to the Financial Clearance Manager, in onboarding new members of the team, providing training and support to the department with complex registrations, insurance verification, and patient access workflows, while promoting best practices and ensuring representatives' interactions with patients are consistent, professional, and compassionate throughout the patient access experience. The team serves as the first point of contact for patients and acts as a liaison between patients, providers, clinical departments, interpreter services, and insurance agencies, creating a positive first impression for patients of Stoughton Health.

The Senior Patient Access Representative is required to understand, perform, and fill in for all Patient Access Representative functions as needed. While this role includes some production responsibilities, its primary focus is on staff scheduling, training and onboarding, operational support, issue resolution, workflow improvement, quality monitoring, and providing ongoing support to the team and the Financial Clearance Manager.


Position Requirements:

  • Required: High School Graduate or Equivalent
  • Preferred: Associate’s Degree
  • Professional Experience: 5 years of experience in a healthcare setting performing or supporting functions related to scheduling, registration, insurance verification, referral management, prior authorizations, coding, estimates, claims, billing or customer service.
  • Computer Competency: Basic Computer Skills are expected for this position
  • Microsoft Office Suite Skills: Intermediate Skills- Able to perform fairly detailed formatting, create Word and Excel files, write formulas, and prepare applicable charts for reports

Work Shift:

  • Full-Time, 1.0 FTE
  • 40 hours per week
  • Scheduled Days: Monday - Friday
  • Scheduled Shift: 8:00 am – 4:30 pm


Benefits:
Working with Stoughton Health offers a comprehensive benefits package, including:

  • 403(b) retirement plan (employer match at hire)
  • Medical Insurance (Multiple Health Plan Options)
  • Dental, and Vision insurance
  • Disability and life insurance
  • Flexible spending account
  • Health Savings Account (HSA)
  • Paid Time Off (PTO at hire)
  • Employee assistance programs
  • Tuition Assistance
  • Free On Campus Parking


Work Environment:
This position is an in-person role at the Stoughton Hospital location. The role supports a collaborative and supportive work culture while providing exceptional, personalized service.

Stoughton Health offers a competitive pay rate, shift differential pay, and excellent benefits. Equal Opportunity Employer. Apply online to join our team

Job Openings & Online Application - Stoughton Health