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Senior Patient Access Representative Jobs in Springfield, MO

Mercy

Patient Access Rep, Full-Time

Springfield, MO · On-site

$15.75 - $20/hr

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

ECC

Security and Fire Technology Sales Rep

Springfield, MO · On-site

$160K - $180K/yr

Strong knowledge of access control, intrusion detection, CCTV, and fire alarm panels. * Excellent ... Successful representatives can advance to Senior Sales Consultant roles after consistently meeting ...

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Senior Patient Access Representative information

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$58

How much do senior patient access representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for senior patient access representative in Springfield, MO is $22.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.93 per hour, depending on experience, location, and employer.

What is a senior patient access representative?

Senior Patient Access Representatives are experienced healthcare professionals responsible for managing and overseeing patient admissions, registration, and insurance verification processes in medical facilities. They serve as the primary point of contact for patients entering a hospital or clinic, ensuring that all necessary information is collected accurately and efficiently. In addition to performing standard patient access duties, they often train and mentor junior staff, resolve complex patient issues, and help improve workflow and customer service procedures within their department.

What are the key skills and qualifications needed to thrive as a senior patient access representative?

To thrive as a Senior Patient Access Representative, you need expertise in patient registration, insurance verification, and healthcare billing practices, usually supported by a high school diploma or equivalent and several years of related experience. Familiarity with hospital information systems, electronic health records (EHRs), and scheduling software is typically required. Strong communication, problem-solving, and customer service skills set top performers apart in this role. These skills are crucial for ensuring accurate patient data, smooth billing processes, and a positive patient experience in busy healthcare environments.

How does a senior patient access representative typically collaborate with other departments in a healthcare facility?

Senior Patient Access Representatives work closely with clinical staff, billing teams, and insurance coordinators to streamline patient admissions and ensure accurate data entry. They often serve as a liaison between patients and various departments, helping to resolve issues related to insurance verification, pre-authorization, and scheduling. This collaboration requires strong communication skills and attention to detail, as well as the ability to navigate complex healthcare systems efficiently.

What is the difference between Senior Patient Access Representative vs Patient Access Representative?

AspectSenior Patient Access RepresentativePatient Access Representative
CredentialsHigh school diploma, experience, possibly certificationsHigh school diploma or equivalent, entry-level
Work EnvironmentHospital or clinic front desk, administrative officeHospital or healthcare facility reception area
ResponsibilitiesSupervising patient registration, mentoring staff, resolving complex issuesRegistering patients, verifying insurance, scheduling appointments

The Senior Patient Access Representative typically has more experience, handles complex patient registration issues, and may oversee staff. The Patient Access Representative performs essential registration and scheduling tasks. Both roles are vital in healthcare settings, with the senior position offering additional leadership and problem-solving responsibilities.

What do you need to be a senior patient access representative?

To become a senior patient access representative, candidates typically need a high school diploma or equivalent, experience in patient registration or healthcare customer service, and strong communication and organizational skills. Some roles may require familiarity with electronic health record systems and certifications such as Certified Healthcare Access Associate (CHAA).

What are the most commonly searched types of Patient Access Representative jobs in Springfield, MO?

The most popular types of Patient Access Representative jobs in Springfield, MO are:

What are popular job titles related to Senior Patient Access Representative jobs in Springfield, MO?

For Senior Patient Access Representative jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Senior Patient Access Representative jobs in Springfield, MO look for?

The top searched job categories for Senior Patient Access Representative jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Senior Patient Access Representative jobs?

Cities near Springfield, MO with the most Senior Patient Access Representative job openings:

Senior Patient Access Representative jobs near you
Infographic showing various Senior Patient Access Representative job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,390 per year, or $22.3 per hour.

Patient Access Rep, Full-Time

Mercy

Springfield, MO • On-site

$15.75 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Mercy rating

6.5

Company rating: 6.5 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

614th of 898 rated healthcare providers

Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.
The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. Position Details:

Experience and Education Requirements:
1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.
Minimum skills, knowledge and ability requirements:
- Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
- Strong organizational skills; attention to detail.
- Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
- Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:
* Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
* Position requires prolonged standing and walking during each shift.
* Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

What Mercy employees say

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About Mercy

Sourced by ZipRecruiter

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Chesterfield, MO, US

Year founded

1827

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