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Senior Operations Manager Jobs in Worcester, MA (NOW HIRING)

Cognex

Senior Manager, DC Operations

Southborough, MA · On-site

Reporting to the Director (Distribution Operations), the Operations Manager (Distribution Centre) is responsible for the coordination and execution of the following key Distribution activities ...

CVS Health

Operations Manager

Acton, MA · On-site

$20 - $34/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

CVS Health

Operations Manager

Acton, MA · On-site

$20 - $34/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

CVS Health

Operations Manager

Wellesley, MA · On-site

$20 - $34/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

CVS Health

Operations Manager

Milford, MA · On-site

$20 - $34/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

CVS Health

Operations Manager

Needham, MA · On-site

$20 - $34/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

CVS Health

Operations Manager

Leominster, MA · On-site

$20 - $34/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

CVS Health

Operations Manager

Shrewsbury, MA

$20 - $34/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

CVS Health

Operations Manager

Shrewsbury, MA · On-site

$20 - $34/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

CVS Health

Operations Manager

Needham, MA · On-site

$20 - $34/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

PCX Aerosystems

Operations Manager

Boylston, MA · On-site

Description Position Summary The Operations Manager is responsible for overseeing daily operational activities while driving continuous improvement, accountability, and operational excellence across ...

Amazon

Senior Station Manager

Worcester, MA · On-site

Additional responsibilities include managing and leading a team of Operations, Area and Shift ... senior leadership team - Hires and develops top talent. Creates and implements a talent plan for ...

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Showing results 21-40

All JobsOperations JobsSenior Operations Manager JobsSenior Operations Manager Jobs in Worcester, MA

Senior Operations Manager information

See Worcester, MA salary details

$38.9K

$98.4K

$158.9K

How much do senior operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior operations manager in Worcester, MA is $98,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,700.00 and $121,100.00 per year, depending on experience, location, and employer.

What is the difference between Senior Operations Manager vs Operations Director?

AspectSenior Operations ManagerOperations Director
ResponsibilitiesOversees daily operations, manages teams, implements policiesSets strategic direction, oversees multiple departments, aligns operations with company goals
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's or master's degree, extensive experience, strategic planning skills
Work EnvironmentOffice-based, team management, process optimizationExecutive meetings, cross-departmental coordination, high-level planning
Industry UsageCommon in mid-sized companies, manufacturing, logisticsFound in large corporations, corporate strategy, enterprise-level operations

The main difference between a Senior Operations Manager and an Operations Director lies in scope and strategic involvement. Senior Operations Managers focus on managing daily operations and teams, while Operations Directors are responsible for setting strategic goals and overseeing multiple departments to align with overall business objectives.

What does a senior operations manager earn?

A senior operations manager typically earns a salary ranging from $80,000 to $150,000 annually, depending on industry, location, and experience. They often receive additional benefits such as bonuses, health insurance, and retirement plans, and may be responsible for overseeing large teams and complex processes.

What is a senior operations manager?

A senior operations manager oversees employees and helps company executives devise and implement procedures to improve productivity. As a senior operations manager, your job duties include evaluating employee performance, giving constructive feedback to employees, and facilitating training and professional development to ensure that your workers utilize best practices in their work. Your responsibility is to make sure that operations are optimally functional to contribute to the overall success of the company. Although most of your interactions are with colleagues and employees, you may occasionally handle client communications.

What are the key skills and qualifications needed to thrive as a senior operations manager, and why are they important?

To thrive as a Senior Operations Manager, you need strong leadership, analytical, and organizational skills, often backed by a bachelor’s or master’s degree in business or operations management. Familiarity with ERP systems, Lean Six Sigma certification, and data analysis tools like Excel or Tableau is commonly required. Outstanding communication, problem-solving, and strategic decision-making abilities help distinguish top performers in this role. These skills are essential for driving operational efficiency, managing teams, and ensuring organizational goals are consistently met.

How does a senior operations manager typically collaborate with other departments to drive organizational success?

A Senior Operations Manager often works closely with departments such as finance, human resources, supply chain, and sales to ensure that operational strategies align with overall business goals. Collaboration is key; this role frequently participates in cross-functional meetings to discuss process improvements, resolve bottlenecks, and implement company-wide initiatives. By fostering open communication and understanding each department's needs, Senior Operations Managers help streamline workflows, optimize resource allocation, and support a culture of continuous improvement across the organization.

What does a senior operations manager do?

A Senior Operations Manager oversees the daily operations of a company or department, ensuring that business processes run efficiently and effectively. They are responsible for managing teams, developing and implementing strategic plans, and optimizing operational performance to meet organizational goals. Senior Operations Managers often collaborate with other departments, analyze data to improve processes, and ensure compliance with policies and regulations. Their role is crucial in driving productivity, reducing costs, and maintaining high-quality standards.
More about Senior Operations Manager jobs
What are popular job titles related to Senior Operations Manager jobs in Worcester, MA? For Senior Operations Manager jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Senior Operations Manager jobs in Worcester, MA look for? The top searched job categories for Senior Operations Manager jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Senior Operations Manager jobs? Cities near Worcester, MA with the most Senior Operations Manager job openings:
Senior Operations Manager jobs near you
Infographic showing various Senior Operations Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 92% In-person, 6% Hybrid, and 2% Remote job distribution, with an average salary of $98,367 per year, or $47.3 per hour.

Senior Customer Operations Enablement Manager

Repligen

Waltham, MA

$95K - $150K/yr

Full-time

Posted 23 days ago

Repligen rating

7.6

Company rating: 7.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Senior Customer Operations Enablement Manager owns the design, delivery, and continuous improvement of global training and capability-development programs for Customer Service, serving as Repligen's subject matter expert for Order-to-Cash enablement. Working independently with minimal day-to-day oversight, this individual contributor role builds standardized training frameworks and certification programs, partners with IT and regional leaders to scale learning solutions, and drives measurable performance improvement across the global Customer Service organization.

As our Senior Customer Operations Enablement Manager you will:

  • Define and execute the global training strategy for Customer Service, aligned to Repligen's CX and Order-to-Cash transformation roadmap, establishing a standardized training framework, competency standards, and certification programs across regions.
  • Design and deliver scalable learning solutions covering Order-to-Cash processes and systems, product and application knowledge, customer communication and escalation handling, and compliance and regulatory requirements, using a mix of digital, instructor-led, and on-the-job delivery methods.
  • Drive measurable improvement in operational performance through targeted capability-building interventions, tying training outcomes to SLA adherence, productivity metrics, and order accuracy/OTIF alignment.
  • Own end-to-end governance of onboarding, refresher, and role-based training programs, ensuring consistency and adoption across the global Customer Service organization.
  • Partner with regional Customer Service leaders to harmonize processes, tools, and training content, establishing a global knowledge management framework (SOPs, learning repositories).
  • Embed continuous improvement loops through voice of customer, employee feedback, and performance analytics, refining training content and delivery based on measured impact.
  • Partner with IT/Digital teams to leverage learning technologies (LMS, AI-enabled coaching, knowledge tools), integrating training into system rollouts, process changes, and transformation initiatives.
  • Enable structured career pathways through competency frameworks and certification programs aligned with Repligen's global career architecture.
  • Serve as a strategic partner to Customer Service, Commercial, and Supply Chain leadership, aligning training priorities with business needs, product launches, and regional requirements, and presenting progress, insights, and ROI to executive leadership.

Qualifications

  • Bachelor's degree preferred; 10+ years of experience in customer service, training, or capability development, preferably within life sciences, biotech, or regulated industries.
  • Proven experience designing and scaling global training programs.
  • Strong understanding of Order-to-Cash processes, customer service operations, and supply chain dynamics.
  • Experience working with ERP (SAP preferred), CRM (e.g., Salesforce), and LMS platforms.
  • Demonstrated ability to translate business strategy into actionable, measurable training programs.
  • Strong analytical skills, with experience linking training outcomes to business KPIs.
  • Exceptional stakeholder management and communication skills, with experience engaging senior leadership.
  • Demonstrated ability to operate under limited supervision as a recognized subject matter expert, exercising sound judgment to guide complex, cross-functional assignments to resolution.
What Repligen Offers

Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated base salary range for this role, based in the Netherlands is 80,000- 110,000, the estimated base salary range for this role, based in the United States of America is $95,000-$150,000. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.

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