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Senior Nmci Help Desk Jobs in Rutland, VT (NOW HIRING)

World Wide Technology

Software Specialist

Rutland, VT · On-site

... desk and renewal motions. Working as part of a single-intake operating model, the Specialist ... The Specialist brings a service-oriented mindset and developing technical fluency to help customers ...

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Senior Nmci Help Desk information

See Rutland, VT salary details

$25.6K

$82.2K

$167.5K

How much do senior nmci help desk jobs pay per year?

As of Aug 18, 2026, the average yearly pay for senior nmci help desk in Rutland, VT is $82,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is a Senior NMCI Help Desk?

Senior NMCI Help Desk professionals are experienced technical support specialists responsible for providing advanced assistance and troubleshooting for users of the Navy Marine Corps Intranet (NMCI). They serve as a primary point of contact for resolving complex IT issues, managing escalations, and ensuring the smooth operation of network and computer systems within the NMCI environment. These professionals often mentor junior help desk staff, coordinate with higher-level technical teams, and help implement best practices for IT service management. Their expertise is crucial in maintaining security, efficiency, and reliability across the Navy and Marine Corps' IT infrastructure.

How does a Senior NMCI Help Desk professional typically collaborate with other IT teams to resolve complex technical issues?

As a Senior NMCI Help Desk professional, you will frequently work alongside network engineers, cybersecurity specialists, and system administrators to troubleshoot and resolve escalated technical problems. This collaboration often involves participating in incident response calls, documenting issues in ticketing systems, and providing detailed technical information to assist in root cause analysis. Effective communication and teamwork are essential, as you serve as a bridge between end-users and specialized IT teams, ensuring timely solutions and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Senior NMCI Help Desk specialist, and why are they important?

To thrive as a Senior NMCI Help Desk specialist, you need advanced knowledge of network troubleshooting, Windows and enterprise systems, and typically a relevant associate's or bachelor's degree along with DoD 8570-compliant certifications such as CompTIA Security+ or A+. Familiarity with Navy Marine Corps Intranet (NMCI) systems, ticketing software like Remedy, and remote support tools is essential. Strong problem-solving abilities, clear communication, and customer service skills help build trust and ensure effective resolution of user issues. These competencies are critical for maintaining the security, reliability, and smooth operation of the NMCI network environment.

What is the difference between Senior Nmci Help Desk vs Help Desk Technician?

AspectSenior Nmci Help DeskHelp Desk Technician
CertificationsCompTIA A+, Security+, ITILCompTIA A+ or similar
Work EnvironmentMilitary and government agencies, secure networksCorporate, small business, or IT support centers
ResponsibilitiesAdvanced troubleshooting, system administration, security protocolsBasic troubleshooting, user support, hardware/software setup

The Senior Nmci Help Desk typically handles more complex issues, security, and system management within government environments, requiring advanced certifications. Help Desk Technicians focus on routine user support and hardware/software troubleshooting. The senior role demands more experience and specialized knowledge, whereas the technician role is entry to mid-level support.

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For Senior Nmci Help Desk jobs in Rutland, VT, the most frequently searched job titles are:

What job categories do people searching Senior Nmci Help Desk jobs in Rutland, VT look for?

The top searched job categories for Senior Nmci Help Desk jobs in Rutland, VT are:

Senior Nmci Help Desk jobs near you
Infographic showing various Senior Nmci Help Desk job openings in Rutland, VT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,239 per year, or $39.5 per hour.

Technical Support Specialist

Casella Waste Systems, Inc.

Rutland, VT • On-site

$48K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

Position Summary

The Technical Support Specialist is responsible for providing technical support and expertise to end users of software and hardware systems. The incumbent provides effective diagnostic evaluation of customer needs and responds promptly and appropriately to each technical issue or inquiry, resolving them to the user's satisfaction.Hiring Range: $48,000 - $60,000 per year based on experience

Key Responsibilities
  • Monitors and responds quickly to service requests via phone or email and obtains all necessary information to properly address end users' inquiry.
  • Completes a log for each service desk phone/email request in the Casella Service Desk application to ensure proper tracking and prioritization.
  • Communicates with end users over the phone to walk them through the problem-solving process.
  • Conducts research to understand, explain and resolve technological issues.
  • Visits employee offices, when necessary, to physically identify issues and monitor and repair computer hardware or software issues.
  • Reaches out to users to follow up after problem has been resolved to ensure all systems and equipment are operating properly.
  • Escalates down system reports or major phishing alerts to Support Services Management immediately for appropriate action.
  • Schedules service requests with necessary vendors and confirms service completion and issue resolution.
  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Career Path Definitions & Distinctions:

Level 1:  Has 0-2 years of progressive experience in technical support services. Demonstrates an ability to handle basic technical issues and refers more difficult issues to higher-level staff. Possesses a beginning working level of knowledge of subject matter involving the operation and repair of company software systems and hardware.

Level 2: Has 2-4 years of progressive experience in technical support services. Demonstrates an ability to handle an increasing level of moderately complex technical issues without assistance, but still refers some to higher-level staff.

Level 3: Has 4-6 years of progressive experience in technical support services. Demonstrates an ability to handle most complex issues, only having to refer some to higher-level staff. Possesses intermediate level knowledge of subject matter involving the operation and repair of company software systems and hardware. Begins to demonstrate the ability to provide coaching and mentoring to other Support Specialists on the team.

Senior: Has 6+ years of progressive complex experience in technical support services. Possesses expert knowledge of subject matter involving the operation and repair of company software systems and hardware. Performs work with the highest degree of latitude and handles the most complex issues. Demonstrates an ability to provide leadership, coaching and mentoring to other Support Specialists on the team. Coordinates referrals to technical, professional, or service personnel only when necessary.

Education, Experience & Qualifications

Candidates should have a bachelor's degree in IT or other related field or the equivalent in years of education and experience. The successful candidate will have outstanding relationship management, communication, and effective listening skills coupled with an excellent telephone presence. The ability to multi-task, manage multiple inquiries at once and provide organized, timely follow-up is critical. Experience diagnosing, researching, and resolving basic technical issues is required. Microsoft Certification and technical level knowledge of MS Windows Desktop OS is helpful.

Attributes

Patient, analytically minded, team-oriented individual who possesses the critical combination of efficiency with an ability to see the larger picture. Outstanding problem-solving skills, proactivity and active listening skills while being open to personal and professional training and development is essential.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Employment Type: FULL_TIME

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