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Senior Member Service Representative Jobs in Rice, MN

Coborn's, Inc.

Guest Service Representative

Clearwater, MN · On-site

$13.25 - $18.50/hr

Overview A Guest Services Representative is passionate about providing remarkable guest service at ... Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.

Coborn's

Guest Service Representative

Waite Park, MN · On-site

$13.25 - $18.50/hr

Overview A Guest Services Representative is passionate about providing remarkable guest service at ... Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.

Coborn's

Guest Service Representative

Saint Joseph, MN · On-site

$13.25 - $18.50/hr

Overview A Guest Services Representative is passionate about providing remarkable guest service at ... Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.

Coborn's, Inc.

Guest Service Representative

Melrose, MN · On-site

$13.25 - $18.50/hr

Overview A Guest Services Representative is passionate about providing remarkable guest service at ... Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.

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All JobsMember Service Representative JobsSenior Member Service Representative JobsSenior Member Service Representative Jobs in Rice, MN

Senior Member Service Representative information

See Rice, MN salary details

$12

$22

$34

How much do senior member service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for senior member service representative in Rice, MN is $22.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $25.19 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What job categories do people searching Senior Member Service Representative jobs in Rice, MN look for?

The top searched job categories for Senior Member Service Representative jobs in Rice, MN are:

What cities near Rice, MN are hiring for Senior Member Service Representative jobs?

Cities near Rice, MN with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you

Member Service Specialist

Little Falls, MN • On-site

MID MINNESOTA FEDERAL CREDIT UNION
Commercial Banking • 51 - 200 employees
Learn more about MID MINNESOTA FEDERAL CREDIT UNIONexternal

$18.45 - $27.69/hr

Full-time

Re-posted yesterday

Job description

General Purpose: The primary function of this job is to provide outstanding service to Mid Minnesota Federal Credit Union members by promoting and selling credit union services and products to new and existing members and by fully using job-relevant technical skills, maintaining/updating technical skills and seeking to enhance service skills. This position requires the ability to make decisions within established guidelines, the willingness to work within a sales environment, and the ability to be a team player in an organization that values the spirit of teamwork. Fundamental Duties: Responsible to maintain the highest standards of Integrity, Personal Responsibility, Sense of Community, and Teamwork by self-example within and outside Mid Minnesota Federal Credit Union.

Responsible for building member loyalty by meeting and exceeding members expectations. Responsible to develop and maintain relationships with credit union members by determining member needs and maximizing all opportunities to sell additional credit union products and services. Essential Duties/Responsibilities Deposit and Member Service Functions: Process a variety of transactions for members including but not limited to the opening and closing of accounts including personal and business savings and checking accounts, IRAs, Term Share accounts, etc.

Responsible for performing stop payments, researching and balancing accounts, and enrolling member for direct deposits and ACH origination. Effectively explain credit union products and services to members. Identify sales opportunities through all loan and deposit sources.

Support loan and deposit growth by working call campaigns that identify pre-qualified members for loan and deposit opportunities as well as uncovering future loan and deposit product needs. Seek to achieve sales of products and services that are beneficial to both the member and the credit union in accordance with sales expectations and goals. Communicates with members on account usage, account balance and balancing information, inquiries, copy requests, change of address, and similar account usage and administers the appropriate procedures to process the items.

Opens and closes safe deposit boxes, takes members to their boxes and directs them to the reviewing room, reviews safe deposit procedures for new members, keeps a log of rented and non rented boxes and insures all keys to non-rented boxes are secure. Loan Functions: Interview applicants to obtain credit information necessary to establish a credit decision, determine the best loan product for the member, sell additional loan products, credit insurance and other services, such as direct deposit, and close loans under set policies, procedures and compliance. Enter the loan application while determining members creditworthiness and helping the member make the best choices for their situation.

Assemble credit information received from the credit bureau to assist in the review process. Forward to a Lending Specialist for review. Responsible for processing the application, note, disbursement and all required paperwork in accordance with the credit union loan policies and procedures.

Follow proper branch procedures to ensure all liens are recorded properly. Other Duties/Responsibilities Responsible for knowing all aspects of the credit union's product line and services including rates, terms, and fees. Responsible for conducting or delegating the training of new member service employees in these areas.

Researches and prepares reports as requested by management. Responsible for the filing of member information. Duties include initiating the filing process and maintaining records of filing.

This may be done electronically. May be responsible for picking up and dropping off mail at the Post Office. Perform other duties as may be assigned by manager.

Job Type: Full-time Mid Minnesota Federal Credit Union (MMFCU) has provided a salary range that represents its good faith estimate of what the company may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information. Pay: $18.45 - $27.69 per hour Expected hours: 40 per week

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