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Senior Member Service Representative Jobs in Rice, MN

Coborn's, Inc.

Guest Service Representative

Sauk Rapids, MN · On-site

$13.25 - $18.50/hr

Overview A Guest Services Representative is passionate about providing remarkable guest service at ... Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.

Coborn's

Guest Service Representative

Sauk Rapids, MN

$13.25 - $18.50/hr

Overview A Guest Services Representative is passionate about providing remarkable guest service at ... Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.

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Senior Member Service Representative information

See Rice, MN salary details

$12

$22

$34

How much do senior member service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for senior member service representative in Rice, MN is $22.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $25.19 per hour, depending on experience, location, and employer.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

What are some common challenges faced by Senior Member Service Representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What are Senior Member Service Representatives?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a Senior Member Service Representative, and why are they important?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.
What job categories do people searching Senior Member Service Representative jobs in Rice, MN look for? The top searched job categories for Senior Member Service Representative jobs in Rice, MN are:
Senior Member Service Representative jobs near you
Member Services Representative

Member Services Representative

Crunch Fitness

Saint Cloud, MN • On-site

Other

Posted 19 days ago

Job description

The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation. The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members.

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