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Senior Member Service Representative Jobs in Reno, NV

Planet Fitness

Member Services Representative

Reno, NV · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

Flexible schedule Job Summary The Member Services Representative will be responsible for creating a ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

$13.50/hr

Vision insurance * Flexible schedule Job Summary The Member Services Representative will be ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

$13.50/hr

Flexible schedule Front Desk Job Summary The Member Services Representative - Front Deskcreates a ... service, managing front desk operations, and supporting club cleanliness. Duties and ...

Sharecare

Lead Customer Service Rep

Carson City, NV · On-site

Customer Service - Escalations team member's primary responsibilities include:? * Handling ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

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All JobsMember Service Representative JobsSenior Member Service Representative JobsSenior Member Service Representative Jobs in Reno, NV

Senior Member Service Representative information

See Reno, NV salary details

$12

$23

$34

How much do senior member service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for senior member service representative in Reno, NV is $23.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.38 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are popular job titles related to Senior Member Service Representative jobs in Reno, NV?

For Senior Member Service Representative jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Reno, NV look for?

The top searched job categories for Senior Member Service Representative jobs in Reno, NV are:

What cities near Reno, NV are hiring for Senior Member Service Representative jobs?

Cities near Reno, NV with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,854 per year, or $23 per hour.

Member Services Representative

Planet Fitness

Reno, NV • On-site

Full-time

Re-posted 26 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 601 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

What Planet Fitness employees say

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Benefits

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Workplace

Get the full story on Breakroom

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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