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Senior Member Service Representative Jobs in Reno, NV

Crunch Fitness

Member Services Representative

Reno, NV · On-site

$15/hr

Opportunity for advancement Member Service Representative | Fit Fusion Overview The Member Services Representative contributes to building a fiercely fun fitness environment for team members while ...

Crunch Fitness

Member Services Representative

Sparks, NV · On-site

$15/hr

Opportunity for advancement Member Service Representative | Fit Fusion Overview The Member Services Representative contributes to building a fiercely fun fitness environment for team members while ...

Crunch Fitness

Member Services Representative

Reno, NV · On-site

$15/hr

Opportunity for advancement Member Service Representative | Fit Fusion Overview The Member Services Representative contributes to building a fiercely fun fitness environment for team members while ...

Crunch Fitness

Member Services Representative

Sparks, NV · On-site

$15/hr

Opportunity for advancement Member Service Representative | Fit Fusion Overview The Member Services Representative contributes to building a fiercely fun fitness environment for team members while ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

$13.50/hr

Vision insurance * Flexible schedule Job Summary The Member Services Representative will be ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Eaton

Senior Field Service Representative

Reno, NV · On-site

$84K - $123K/yr

Eaton's ES AMER ESS division is currently seeking a Senior Field Service Representative in the Reno, NV area. Relocation assistance provided. Field Service Representative roles offer company car and ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

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Senior Member Service Representative information

See Reno, NV salary details

$12

$23

$34

How much do senior member service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for senior member service representative in Reno, NV is $23.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.38 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are popular job titles related to Senior Member Service Representative jobs in Reno, NV?

For Senior Member Service Representative jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Reno, NV look for?

The top searched job categories for Senior Member Service Representative jobs in Reno, NV are:

What cities near Reno, NV are hiring for Senior Member Service Representative jobs?

Cities near Reno, NV with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,854 per year, or $23 per hour.

Member Services Representative

Crunch Fitness

Reno, NV • On-site

$15/hr

Other

Re-posted 1 hour ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

44th of 63 rated gym and leisure clubs

Job description

Benefits:
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
Member Service Representative| Fit Fusion
Overview
The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.
Responsibilities
  • Greets all members & guests with a focus on member engagement and retention.
  • Assists with membership, retail and tanning product sales.
  • Promotes membership privileges including tanning, group fitness, small group training and childcare.
  • Delivers on new member enrollment expectations.
  • Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
  • Answers phones in a courteous, helpful, professional manner
  • Communicates special events to members and guests,
  • Facilitates all member requests or forwards to a manager.
  • Maintains a professional and courteous disposition.
  • Is an expert in all club facility, services, programs and schedules/hours of operation.
  • Maintains a clean and organized work area,
  • Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
  • Performs opening and closing checklist and duties.
Requirements
  • Minimum 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
  • Strong customer service orientation
  • CPR/AED certification required (can be obtained within 30 days of hire)
Physical Requirements
  • Must be able to lift or move up to 50lb.
  • Physical effort required for daily duties include prolonged standing and walking.
Reporting Structure
  • Reports directly to the General Manager and Assistant General Manager.

Compensation: $15.00 per hour

What Crunch Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers and amusement, gambling, and recreation

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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