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Senior Member Service Representative Jobs in Madison, WI

Summit Credit Union

Bilingual Member Service Teller

Monona, WI · On-site

$16.50 - $20.75/hr

As a Bilingual Member Service Teller, you are responsible for engaging in meaningful conversations with members as you complete a variety of banking transactions with a high degree of accuracy. Our ...

Caliber Collision

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

... Service Representative to perform all-purpose duties, which may include, but not limited to ... We see the potential in every member of our team and look for every opportunity to advance their ...

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All JobsMember Service Representative JobsSenior Member Service Representative JobsSenior Member Service Representative Jobs in Madison, WI

Senior Member Service Representative information

See Madison, WI salary details

$12

$23

$35

How much do senior member service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for senior member service representative in Madison, WI is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.67 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are popular job titles related to Senior Member Service Representative jobs in Madison, WI?

For Senior Member Service Representative jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Madison, WI look for?

The top searched job categories for Senior Member Service Representative jobs in Madison, WI are:

What cities near Madison, WI are hiring for Senior Member Service Representative jobs?

Cities near Madison, WI with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,368 per year, or $23.3 per hour.

Member Service Representative

Heartland Credit Union

Madison, WI • On-site

Other

Posted 4 days ago

Job description

Hiring a Member Service Representative in Verona and Dodgeville


Company Description Heartland Credit Union is a full-service financial cooperative based in Madison, Wisconsin, serving more than 35,000 member-owners. The credit union supports communities across southwest Wisconsin and eastern Iowa with a range of financial products and services. Branch locations include Madison, Verona, DeForest, Dodgeville, Platteville, and Lancaster, providing members with convenient access to in-person banking. Heartland Credit Union emphasizes member-focused service and cooperative values, offering an inclusive and supportive environment for both members and employees.


What you will be doing: 

  • Providing quality service to members, potential members and coworkers 
  • Accurately and efficiently processing deposits, payments, withdrawals, cashed checks, etc. and performing miscellaneous operation duties in accordance with established policies and procedures 
  • Engaging with members by recognizing needs and educating them on appropriate credit union services 
  • Understanding the technology that is available to the members and demonstrating how to use it 
  • Identifying fraudulent activity and notifying management 


What you will need: 

  • High school diploma or equivalent (i.e. GED) or equivalent experience 
  • Excellent communication skills with the ability to adjust your communication style to your audience 
  • A positive attitude and strong desire to help others 
  • Strong computer skills 
  • Ability to promote a professional image of the credit union at all times 

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