Senior Key Account Manager Jobs in Massachusetts

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. 

We are looking for an experienced sales professional to join our Key Accounts team within the Hotel Solutions group. Our team builds exceptional, strategic, and long-term relationships with the largest and most valuable hotel companies within the Hotel Solutions portfolio. We find ways to solve our clients' many business challenges with a variety of Tripadvisor solutions, thereby supporting our customers and driving revenue for Tripadvisor. We work across multiple internal and external stakeholders to ensure we find the right strategy for each of our partners. 

As a Senior Key Account Executive at TripAdvisor, you will work with both existing and new customers, engage in a consultative sales approach, demonstrate our business value and ultimately sell Tripadvisor solutions to our clients. You will have access to training, processes, and tools to support success in this role. The ideal candidate will have strong sales DNA, be results-driven, execution-focused, and customer-oriented. 

You are the right person for this role if you are proactive, motivated, strategic, organized, and able to work well in a fast-paced, highly-driven, and entrepreneurial environment. This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking sales experience in e-commerce, SAS, and other digital platforms, along with demonstrated success in exceeding sales targets. 

Location: Needham MA- Hybrid 

What You'll Do: 

• In this hybrid role, you will be responsible for managing and growing revenue within your territory, focusing on maximizing customer retention, acquiring new clients, and identifying upselling opportunities throughout the entire sales life cycle. 
• You will develop a comprehensive understanding of key customer needs and requirements by creating impactful and strategic account plans. 
• You will expand and nurture relationships with existing customers by uncovering their business needs and consistently proposing tailored solutions that align with their objectives. 
• Conduct in-depth product demonstrations and consultatively position our hotel solutions, value proposition and benefit for business success 
• Successfully negotiate, renew existing customers, and close new business
• Articulate data insights and metrics to demonstrate return on investment in line with clients' business objectives during QBRs 
• Consistently grow & maintain a sales opportunity pipeline and effectively forecast attainment 
• Achieve and exceed agreed sales targets quarterly on revenue & other related KPIs Serve as the link of communication between key customers and internal teams Collaborate with other teams in the pursuit of excellent results and flawless execution Networks with senior internal and external personnel in the pursuit of professional development and to further industry knowledge & expertise 
• Travel as needed to meet with clients and attend industry events. 

Skills and Experience: 

• Minimum of 5 years of proven experience in Key Account Management or Sales (preferably within the Travel Industry or selling to complex organizations) Strong ability to build and maintain long-term relationships with key clients by having a strong commitment to customer satisfaction and the ability to address client concerns promptly. 
• Demonstrated track record of achieving sales targets and driving revenue growth within Business Development or Key Account Sales. 
• Excellent negotiation and closing skills to secure profitable contracts and agreements. Exceptional verbal and written communication skills for effective client interaction and presentations. 
• Ability to analyze market data and client feedback to inform strategy and decision-making autonomously. 
• Target-driven and proven self-starter with the ability to deliver on initiatives without constant supervision 
• Territory and pipeline management experience using a CRM (Salesforce & Tableau) Bachelor's Degree 
• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work. 
• Proven ability to operate effectively with a global-first mindset 

What We Offer: 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses 
• "Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. 
• Donation matching. Give back? Give more! We match qualifying charitable donations annually. 
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. 
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. 
• Travel perks. We believe that travel is employee development, so we provide discounts and more. 
• Employee assistance program. We're here for you with resources and programs to help you through life's challenges. 
• Health benefits. We offer great coverage and competitive premiums. 
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. 
• Generous sales bonus structure 

Our Cultural Pillars: 

Traveler first 

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge 

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together 

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. 

The salary range for this role is $65,000 - $75,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee's pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications,

certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future. 

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. 

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! 

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