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Senior It Operations Supervisor Jobs (NOW HIRING)

Crane Company

IT Administrator

Montgomery, TX · On-site

... secure operation of business systems. The position works closely with senior IT staff, site leadership, and global IT teams while developing technical and professional skills in a manufacturing ...

Novelis

Sr IT Internal Auditor

Atlanta, GA · Hybrid

$90K - $118K/yr

The Senior IT Auditor will lead and complete risk-based audits, including cybersecurity and operational assessments, across intricate processes and technical domains, focusing on information systems ...

Quinn Company

Senior IT Support Technician

Whittier, CA · On-site

$29.10 - $34.44/hr

Overview Senior IT Support Technician - City of Industry Quinn Company is seeking a Senior IT ... This role supports a modern Microsoft environment and plays a key role in improving IT operations, ...

The US Oncology Network

IT Specialist Lead

Blacksburg, VA · On-site

$54K - $84K/yr

Provides high-level support to the Sr. IT Manager in supporting the day to day operations of the ... Minimum of two years experience as a supervisor or lead role preferred Work history with medium to ...

Behavioral Health Network, Inc.

IT Manager

Worcester, MA · On-site

$70K - $85K/yr

... operations while helping senior IT leadership remain focused on strategically aligning technology ... or supervisory oversight of an IT function is strongly preferred. * Demonstrated ability to ...

Glanbia

IT Operations Manager

Downers Grove, IL · On-site

$140K - $190K/yr

We are hiring an IT Operations Manager who will be responsible for overseeing the IT Operations ... senior management. * Prepare, present and manage opex and capex budgets for on-site IT services.

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Senior It Operations Supervisor information

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$39K

$98.7K

$159.5K

How much do senior it operations supervisor jobs pay per year?

As of Sep 1, 2026, the average yearly pay for senior it operations supervisor in the United States is $98,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $121,500.00 per year, depending on experience, location, and employer.

Is a Senior IT Operations Supervisor a stressful job?

A Senior IT Operations Supervisor role can be stressful due to the responsibility of maintaining critical systems, managing team performance, and ensuring minimal downtime. The job often requires handling urgent issues, working under tight deadlines, and coordinating with multiple departments, which can contribute to a high-stress environment.

What does a senior IT operations supervisor do?

A senior IT operations supervisor oversees the daily functions of an organization's IT infrastructure, including network management, system administration, and technical support. They coordinate IT teams, implement policies, ensure system security, and optimize operational efficiency, often using tools like monitoring software and following industry best practices. Strong leadership, problem-solving skills, and relevant certifications such as ITIL or CompTIA are typically required.

What are the most commonly searched types of It Operations Supervisor jobs?

The most popular types of It Operations Supervisor jobs are:

Senior It Operations Supervisor jobs near you
Infographic showing various Senior It Operations Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $98,723 per year, or $47.5 per hour.

IT Support & Operations Coordinator

Hinkle Law Firm LLC

Wichita, KS • On-site

Full-time

Re-posted 3 days ago

Job description

IT Support & Operations Coordinator - Job Description
Position Summary
The IT Support & Operations Coordinator leads the day-to-day operation of the firm's help desk and serves as the link between the help desk technicians and senior IT staff. This position coordinates the technicians, owns the ticket queue, and is accountable for the quality, consistency, and documentation of the firm's front-line technology support.
Beyond the help desk, this position manages assigned operational IT projects from start to finish, assists senior IT staff with larger initiatives, and supports the department's day-to-day operations, including vendor coordination, invoice tracking, and routine reporting. The role also assists with end-user training and communication and provides help desk coverage during staff shortages and after hours as needed.
Job Duties and Responsibilities
  • Lead and improve day-to-day help desk operations, coordinating the work of the help desk technicians.
  • Oversee the ticket queue, including intake, prioritization, assignment, and follow-through to resolution.
  • Manage escalations, serving as the senior point of contact for issues beyond first-level support.
  • Manage help desk scheduling and coverage, including planned absences and gaps in the service window.
  • Strengthen ticket documentation standards and hold the team to them, so that work is recorded accurately and completely.
  • Produce routine help desk reporting on volume, response and resolution times, and service trends.
  • Identify and track recurring issues and pursue automation and process improvements that reduce repeat tickets.
  • Manage assigned operational IT projects from start to finish, including PC deployments, software updates, equipment rollouts, documentation cleanup, and other support-driven initiatives.
  • Plan project scope, timelines, and resources; coordinate the work; and see projects through to completion.
  • Assist the CISO and Assistant IT Director with larger IT initiatives by helping organize milestones, timelines, dependencies, and task ownership.
  • Track follow-up items and provide status reporting to senior IT staff.
  • Coordinate with IT vendors on routine matters.
  • Track IT invoices and follow up on procurement.
  • Prepare routine departmental reporting.
  • Complete other administrative needs of the department as assigned.
  • Assist with end-user training on firm systems and technology.
  • Assist with user communication and rollout documentation as needed.
  • Provide help desk coverage during staff shortages, performing first-level support duties as needed.
  • Participate in after-hours support as needed.

Job Qualifications
  • Experience in a lead, coordinator, supervisory, or project coordination capacity, or demonstrated readiness to take on that responsibility.
  • Proven working experience providing help desk or desktop support, including the ability to resolve issues independently. This includes a minimum of five (5) years of help desk or IT support experience.
  • Proficiency in Windows workstation administrative tasks and environments.
  • Extensive experience with Microsoft 365 and Microsoft Office applications.
  • Working knowledge of help desk ticketing systems, remote support tools, VPNs, and remote access.
  • Working knowledge of network fundamentals and general IT operations.
  • Demonstrated organization, follow-through, and attention to detail in documentation and task completion.
  • Strong client-facing and communication skills, with the discretion and judgment required to handle confidential firm and client information.
  • Ability to prioritize, multitask, and remain composed under pressure.
  • Must be able to work independently, including working alone in an office setting while resolving customer issues efficiently.
  • Relevant certifications such as CompTIA, ITIL, or Microsoft are preferred.

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