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Senior It Help Desk Jobs in Boca Raton, FL (NOW HIRING)

TeamLogic IT

Senior IT Technician

Boca Raton, FL · On-site

$60K - $75K/yr

The Senior IT Technician addresses customer computing needs and resolves assigned service requests ... Provide support of incoming requests to the service desk via telephone, web portal, email to ensure ...

MES Life Safety

IT Specialist

Hallandale Beach, FL

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a dedicated onsite Help Desk Support Specialist to join our IT team. This role is responsible for providing technical support to end-users, administering company devices, supporting ER ...

National Oak

Help Desk Administrator

West Palm Beach, FL · On-site

  • Medical

  • Retirement

  • PTO

Role Summary We are seeking an IT Helpdesk Administrator to be an integral part of our IT service ... resolve help desk requests. • Review application logs, update, and document processes for ...

INEOS Technologies

IT Helpdesk Technician

Deerfield Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...

New

GrayRobinson

Help Desk Analyst

Fort Lauderdale, FL · On-site

$19.50 - $26.75/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions ... This analyst also assists with IT projects, evaluating and implementing new software. The ideal ...

GrayRobinson

Help Desk Analyst

Boca Raton, FL · On-site

$19.50 - $26.50/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions ... This analyst also assists with IT projects, evaluating and implementing new software. The ideal ...

GrayRobinson

Help Desk Analyst

West Palm Beach, FL

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions ... This analyst also assists with IT projects, evaluating and implementing new software. The ideal ...

MAPEI Corporation

IT Helpdesk Technician

Deerfield Beach, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

  • PTO

Information Technology Employment Type: Full-Time Job Summary Aquilex is seeking a motivated and ... Ensure all help desk tickets are assigned, updated, and resolved within established service level ...

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

  • PTO

Information Technology Employment Type: Full-Time Job Summary Aquilex is seeking a motivated and ... Ensure all help desk tickets are assigned, updated, and resolved within established service level ...

BlueTeam

Sr. IT Manager

Boca Raton, FL · On-site

$100K - $120K/yr

Job Title: Sr. IT Manager Department : IT Reports To: President FLSA Status : Exempt Company Summary BlueTeam is a US-based provider of national disaster recovery, remediation, reconstruction ...

BlueTeam

Sr. IT Manager

Boca Raton, FL

$100K - $120K/yr

Job Title: Sr. IT Manager Department : IT Reports To: President FLSA Status : Exempt Company Summary BlueTeam is a US-based provider of national disaster recovery, remediation, reconstruction ...

Flagler Technologies LLC

Service Desk Technician

Boca Raton, FL · On-site

$50K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborating with senior technicians and team leads to deliver exceptional client service and ... For this role, you should have 2-3 years of IT Help Desk, MSP, or related technical support ...

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Showing results 21-40

All JobsIt Help Desk JobsSenior It Help Desk JobsSenior It Help Desk Jobs in Boca Raton, FL

Senior It Help Desk information

See Boca Raton, FL salary details

$58.8K

$104.1K

$142.3K

How much do senior it help desk jobs pay per year?

As of Aug 15, 2026, the average yearly pay for senior it help desk in Boca Raton, FL is $104,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,200.00 and $117,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior IT help desk professional?

To thrive as a Senior IT Help Desk professional, you need advanced troubleshooting abilities, strong knowledge of operating systems and networks, and typically a degree in information technology or relevant certifications like CompTIA A+, Network+, or Microsoft MCP. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential for efficient problem resolution. Exceptional communication, patience, and leadership skills help you guide users and mentor junior technicians. These skills ensure rapid issue resolution, high user satisfaction, and smooth IT operations within organizations.

What is the difference between Senior It Help Desk vs Help Desk Technician?

AspectSenior It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+ often preferred
Experience3+ years, troubleshooting complex issues1-2 years, basic support tasks
Work EnvironmentCorporate, IT departments, remote supportHelp desks, call centers, on-site support
ResponsibilitiesAdvanced troubleshooting, mentoring, escalationBasic user support, ticket resolution

Senior It Help Desk roles typically require more experience, certifications, and involve handling complex issues, mentoring staff, and working in corporate IT environments. Help Desk Technicians focus on basic support tasks and initial troubleshooting. The senior role offers greater responsibility and technical depth.

What is a senior IT help desk professional?

Senior IT Help Desk professionals are experienced technical support specialists who assist users with hardware, software, and network issues. They handle complex technical problems, provide guidance to junior help desk staff, and may be involved in developing support procedures. Their role often includes troubleshooting, resolving escalated tickets, and ensuring high levels of customer satisfaction. In addition, they may participate in training, documentation, and the implementation of new technologies to improve IT support processes.

What are some common challenges faced by senior IT help desk professionals, and how can they effectively address them?

Senior IT Help Desk professionals often encounter challenges such as managing complex technical issues, prioritizing multiple support requests, and mentoring junior team members. To address these, it's important to maintain strong communication skills, use effective ticketing systems, and stay updated with the latest technologies. Additionally, collaborating with other IT teams and proactively documenting solutions can help streamline support processes and enhance overall team performance.

What are the most commonly searched types of It Help Desk jobs in Boca Raton, FL?

The most popular types of It Help Desk jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Senior It Help Desk jobs?

Cities near Boca Raton, FL with the most Senior It Help Desk job openings:

Senior It Help Desk jobs near you

Senior IT Technician

TeamLogic IT

Boca Raton, FL • On-site

$60K - $75K/yr

Full-time

Re-posted 17 days ago

Job description

Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities
  • Competitive Compensation
  • People First Culture

Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player.
Distinguishing FactorsThis position is distinguished from an IT Support Technician I and II by expanding the technical role and operational procedures with little supervision and direction and demonstrating a high level of independent decision-making abilities. This involves working directly with customers, monitoring backups, providing advanced troubleshooting assistance to clients and other IT Support Technicians, determining best practices and standard computing procedures, and fostering good communication between TeamLogic IT and their clients. The Senior IT Technician addresses customer computing needs and resolves assigned service requests, monitors site performance and up-time through ongoing customer communication and feedback. The position recommends and initiates process improvements to maximize operational efficiency, supports a variety of advanced projects and tasks, helps lead, mentor, and coach other IT Support Technicians while also demonstrating a high level of proficiency with regards to company concepts, practices and protocols.
Senior Technician Responsibilities:
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install, oversee, and configure endpoint protection.
  • Microsoft 365 advanced proficiency
  • Microsoft Azure and other public cloud management and oversight.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall, switch, and router administration and maintenance.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
  • Some network and server solution design and architecture.

Senior IT Technician Requirements:
  • College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
  • Advanced experience with desktop and server operating systems including Windows 7, Windows 10/11, Server 2012, Server 2016, 2019, 2022, and Mac OS.

Compensation: $60,000.00 - $75,000.00 per year
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small and medium sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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