Senior Infrastructure Manager Jobs in Florida (NOW HIRING)

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You are:
An experienced Infrastructure Platforms SDM (Cloud & Hybrid) - Senior Manager.
The Work:

The Infrastructure Platforms Service Delivery Manager leads engineering and support teams responsible for the development, maintenance, enhancement, and operation of technology platforms under managed service agreements. The role ensures that applications and systems meet service level agreements (SLAs), business objectives, security requirements, and continuous improvement targets. This role typically combines 40% delivery/service management, 25% people leadership, 25% client/stakeholder management, and 10% technical governance.

Service Delivery Management
Own end-to-end delivery of managed services engagements.
Ensure compliance with SLAs, KPIs, and contractual commitments.
Manage incident, problem, change, and release processes.
Oversee service health, availability, performance, and reliability.

Technical Oversight
Guide architecture, design, and implementation decisions.
Review technical solutions and remediation plans.
Drive automation, cloud adoption, CI/CD, and operational efficiencies.
Manage technical debt and modernization initiatives.

Client & Stakeholder Management
Serve as the primary technology delivery contact for clients and business stakeholders.
Conduct governance meetings, service reviews, and executive reporting.
Communicate risks, issues, mitigation plans, and service improvements.
Build trusted client relationships and identify opportunities for value creation.

Operations & Continuous Improvement
Monitor operational metrics and service performance.
Lead root cause analysis (RCA) for major incidents.
Implement preventive actions and process improvements.
Drive operational excellence through automation and AI-enabled support capabilities.

Financial & Commercial Management
Manage budgets, forecasts, and resource utilization.
Track managed services profitability and productivity.
Support contract renewals, scope management, and growth opportunities.

Typical KPIs
SLA attainment (%)
Incident resolution time (MTTR)
System availability and uptime
Change success rate
Customer satisfaction (CSAT)
Team utilization and productivity
Defect leakage and quality metrics
Automation adoption and operational efficiency gains

This role will require a minimum of 3 days per week in the office. Hiring locations: Tampa, Orlando or Columbus.

Here's what you need:

-- A minimum of 10 years Technical Skills and administrative experience in the area of focus:
Cloud platforms (Azure) and Hybrid data center configuration
Software Development Lifecycle (SDLC)
IT Service Management (ITIL)
Agile/Scrum delivery
DevOps and CI/CD
Application support and production operations
Client relationship management
Financial and resource management
Executive communication

-- Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 09/20/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $132,500 to $271,000
Cleveland $122,700 to $216,800
Colorado $132,500 to $234,100
District of Columbia $141,100 to $249,300
Illinois $122,700 to $234,100
Maine $112,900 to $199,500
Maryland $132,500 to $234,100
Massachusetts $132,500 to $249,300
Minnesota $132,500 to $234,100
New York $122,700 to $271,000
New Jersey $141,100 to $271,000
Virginia $122,700 to $249,300
Washington $141,100 to $249,300

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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