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Senior Help Desk Analyst Jobs in Winnipeg, MB (NOW HIRING)

National Bank

Senior Financial Planner

Winnipeg, MB

A career as a Senior Financial Planning Advisor at National Bank Financial (NBF) is a tremendously ... helpful financial information and analysis and preparing comprehensive financial plans. Our team ...

Cna

Senior Claims Adjuster

Winnipeg, MB · On-site

CA$78K - CA$110K/yr

And we have the leadership to help you get there.At CNA, we strive to create a culture in which ... Excellent analytical and problem- solving skills, with the ability to prioritize and manage ...

ID Fusion

Senior Project Manager

Winnipeg, MB · Hybrid

We're looking for driven, focussed individuals to help us keep delivering innovative results. About ... You will work closely and collaboratively with our team of analysts, architects, developers and ...

Cna

Claims Specialist

Winnipeg, MB · On-site

CA$110K - CA$135K/yr

And we have the leadership to help you get there.At CNA, we strive to create a culture in which ... In conjunction with senior level management, work within assigned limits of the broadest authority ...

Vickar HQ

Accounting Clerk

Winnipeg, MB

Our growing headquarters is looking for a sharp, detail-driven Accounting Clerk who can help keep ... Strong problem-solving and analytical skills * Ability to manage multiple priorities in a fast ...

Hatch

HVDC Senior Engineer

Winnipeg, MB · Hybrid

Join our vision of a low-carbon world and help make positive change! The global energy transition ... analysis * Support the design of various power generation and transmission systems * Prepare ...

Hatch

HVDC Senior Engineer

Winnipeg, MB · Hybrid

Join our vision of a low-carbon world and help make positive change! The global energy transition ... analysis * Support the design of various power generation and transmission systems * Prepare ...

GHY International

Client Care Manager

Winnipeg, MB · On-site

For over a century, we've been helping importers and exporters trade confidently in global markets ... Support tariff classification, FTA analysis, and OGD requirements Financial & Quality Controls

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Senior Help Desk Analyst information

See Winnipeg, MB salary details

$37.4K

$59.2K

$71.7K

How much do senior help desk analyst jobs pay per year?

As of May 27, 2026, the average yearly pay for senior help desk analyst in Winnipeg, MB is $59,156.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,192.00 and $67,573.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Help Desk Analyst, and why are they important?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges Senior Help Desk Analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.

What does a Senior Help Desk Analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What does a senior service desk analyst do?

A senior help desk analyst provides advanced technical support to users, troubleshooting hardware, software, and network issues. They often mentor junior staff, document solutions, and may handle escalated problems using tools like ticketing systems and remote support software.

What is the highest salary for service desk analyst?

The highest salary for a Senior Help Desk Analyst can reach up to $70,000 to $90,000 annually, depending on experience, certifications, and location. Senior analysts with specialized skills in IT support, network troubleshooting, and customer service may earn higher compensation, especially in high-demand markets.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the most commonly searched types of Help Desk Analyst jobs in Winnipeg, MB? The most popular types of Help Desk Analyst jobs in Winnipeg, MB are:
What are popular job titles related to Senior Help Desk Analyst jobs in Winnipeg, MB? For Senior Help Desk Analyst jobs in Winnipeg, MB, the most frequently searched job titles are:
What job categories do people searching Senior Help Desk Analyst jobs in Winnipeg, MB look for? The top searched job categories for Senior Help Desk Analyst jobs in Winnipeg, MB are:
Senior Help Desk Analyst jobs near you

Senior Full Stack Software Developer

Laivly

Winnipeg, MB • On-site, Remote

Full-time

Posted 27 days ago

Job description

About Laivly

Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world's biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.


About the role

The team at Laivly is looking for a Senior Full Stack Software Developer to design, develop, and implement special projects. We're looking for an entrepreneurial mindset, a fearless attitude, and a passion to take software technology to the next level. Our team not only takes pride in our work, but also in the way we do it.


This position is remote and open to candidates within Canada.


As Senior Software Developer, You Will...

  • Work with a team of developers to build AI Driven Automation tools used to improve contact centers
  • Work with our team of Artificial Intelligence experts to enhance our products
  • Work in a fast-paced, agile software development environment
  • Develop applications that interface with multiple systems (web, desktop, telephony systems, etc.)
  • Interact with product stakeholders to show off your work and gain feedback
  • Bring your ideas and try new things
  • Perform other duties as required


As Senior Software Developer, You Have...

  • At least 5 years of software development experience in a variety of technologies
  • Developed using Typescript or similar typed language (C#, java, etc.)
  • Experience with Object Relationship Mapping like Entity framework is required
  • Worked with databases like MS SQL or Postgres and have advanced knowledge of TSQL
  • Strong software architecture and design experience using modern techniques
  • Experience with UI/UX design principles and translating them into intuitive, user-friendly interfaces
  • Strong knowledge of web technologies (Asp.net, CSS, Javascript, JQuery OR desktop application stacks), with an eye for UI/UX best practices to ensure responsive and engaging experiences
  • Experience with Vuejs or similar Javascript frameworks
  • Experience integrating AI/ML models (e.g., LLMs, RAG, speech-to-text) to enhance core product features
  • Experience designing and implementing scalable automation solutions, including browser extensions or Robotic Process Automation (RPA)
  • Expertise in desktop application frameworks (e.g., Electron), with the ability to perform performance optimization and forensic analysis for issues such as memory leaks
  • Familiarity with kubernetes and docker
  • Great communication skills and can play nice with others
  • Experience with automated testing (Unit testing, Selenium, etc...)
  • Built and consumed web services
  • Understanding or experience in an agile development environment
  • Understanding or experience with automated continuous deployment strategies
  • Experience working within a team, mentoring and empowering other developers


Life at Laivly:


Laivly gives you the opportunity to collaborate and grow your career with a diverse and passionate team. Balance and wellness are important, and we make it easy to achieve with a flexible environment that works with you. A career at Laivly is about working with a fun-loving, dedicated team of creatives, risk takers and game changers. It's about sharing your talent and imagination to develop innovative tech that's revolutionizing the way top brands interact with the world.


We've got a shared mission - and a Laivly future. Join us today!


Laivly provides Equal Employment Opportunities in accordance with all provincial and federal laws. Laivly is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.


Laivly is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

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