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Senior Field Service Engineer Jobs in Rochester, NY

DMG MORI USA, INC

Service Engineer

Rochester, NY · On-site

$83K - $110K/yr

Service Engineer Reports to : Service Expert Coordinator Location : DMG MORI TC Hours : Monday ... Bachelors or Associates Degree in technical related field of study preferred. * 3-5 years of ...

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Senior Field Service Engineer information

See Rochester, NY salary details

$43.1K

$90K

$146.1K

How much do senior field service engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior field service engineer in Rochester, NY is $89,970.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $105,500.00 per year, depending on experience, location, and employer.

What does a senior field service engineer do?

A Senior Field Service Engineer is responsible for installing, maintaining, and repairing complex equipment and systems at customer sites. They often work with highly technical machinery, such as industrial automation systems, medical devices, or telecommunications equipment. In addition to hands-on technical work, they provide expert troubleshooting, train customers or junior engineers, and ensure that equipment operates according to manufacturer standards. Their role may also include documenting service activities and recommending system upgrades to improve reliability and performance.

What are the key skills and qualifications needed to thrive as a senior field service engineer?

To thrive as a Senior Field Service Engineer, you need advanced troubleshooting, mechanical and electrical expertise, and typically a degree in engineering or a related field. Familiarity with diagnostic tools, specialized maintenance software, and certifications such as CompTIA or OEM-specific credentials are commonly required. Excellent problem-solving abilities, customer service skills, and effective communication make someone stand out in this position. These skills ensure prompt and reliable equipment servicing, minimize downtime, and foster strong client relationships.

How does a senior field service engineer typically collaborate with clients and internal teams during complex technical projects?

Senior Field Service Engineers often serve as the primary point of contact between clients and their company’s technical teams. They are responsible for managing onsite installations, troubleshooting, and maintenance, while also relaying client feedback and requirements to engineering or product teams. Effective communication and coordination are essential, as these engineers frequently work alongside project managers, sales engineers, and customer support to ensure project success. Building strong client relationships and providing technical guidance is a key part of their role, especially when addressing unexpected issues in the field.

What is the difference between Senior Field Service Engineer vs Field Service Engineer?

AspectSenior Field Service EngineerField Service Engineer
CredentialsTypically requires more experience, advanced certifications, and sometimes specialized trainingEntry to mid-level certifications, less experience required
Work EnvironmentMore complex service tasks, troubleshooting, and customer trainingBasic installation, maintenance, and troubleshooting
Employer & Industry UsageUsed in industries like manufacturing, telecommunications, and medical equipmentCommon across similar industries, often as entry-level or mid-level roles

The main difference between a Senior Field Service Engineer and a Field Service Engineer lies in experience, complexity of tasks, and certifications. Senior roles involve more advanced troubleshooting, customer training, and often require more specialized skills. Both roles are vital in industries like manufacturing, telecommunications, and medical equipment, but the senior position typically demands a higher level of expertise and responsibility.

What are popular job titles related to Senior Field Service Engineer jobs in Rochester, NY?

For Senior Field Service Engineer jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Senior Field Service Engineer jobs in Rochester, NY look for?

The top searched job categories for Senior Field Service Engineer jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Field Service Engineer jobs?

Cities near Rochester, NY with the most Senior Field Service Engineer job openings:

Senior Field Service Engineer jobs near you
Infographic showing various Senior Field Service Engineer job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $91,727 per year, or $44.1 per hour.

Field Service Engineer - Medical Device/Diagnostics - Rochester/Syracuse Territory

Werfen

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Werfen rating

8.7

Company rating: 8.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Introduction
Werfen
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
Overview
Job Summary
The Field Service Engineer builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex Werfen instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets. This position will focus on our hemostasis and point of care install base.
Candidates with previous experience in field service focused on complex medical device and/or laboratory diagnostic instruments will be strongly considered. We will also strongly consider candidates with military experience working on complex systems or lab professionals (MLT, MT, Etc.) that have experience with the preventative maintenance, troubleshooting of diagnostic intruments.
Responsibilities
Key Accountabilities
  • Provides customer support with routine on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems.
  • Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action.
  • Escalates and communicates unresolved technical issues.
  • Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up.
  • Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention.
  • Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems.
  • Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations.
  • Promotes service contracts and follows-up on service contract renewal through customer relationships.
  • Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records. And responsible for documenting, professional, complete, and accurate service records, and activities in a customer facing service report in a timely manner.
  • Responsible for the oversight, optimization and accuracy of assigned Service Inventory.
  • Follows company travel/expenditure and time reporting guidelines, timely submission of expense and time reporting.
  • Performs other duties and responsibilities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Networking/Key Relationships
To be determined based on department needs, to include interactions such as:
  • North America Commercial Operations
  • Client Services
  • Strategic Business Unit: World Wide Service

Qualifications
Minimum Knowledge & Experience required for the position:
  • Education:
    • Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required. Equivalent experience in lieu of a degree will be considered.
  • Experience:
    • Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing).
  • Additional Skills/Knowledge:
    • Working knowledge of personal computers and Windows operating systems; legacy up to current version preferred.
    • Working knowledge of Lab Information Systems and computer network connectivity a plus.
    • Ability to participate in rotational on-call coverage to provide support as required.
    • Ability to work extended and flexible workdays to ensure customer interactions are resolved.
    • Working knowledge of Microsoft Office 365 preferred.
    • Solid technical knowledge on two Werfen instrumentation platforms.

Skills & Capabilities:
  • The ideal candidate for this position will exhibit the following skills and capabilities:
    • Strong Organizational and Time Management Skills | Ability to Triage & Prioritize | Work Under Pressure | Exercise Good Judgement.
    • Ability to communicate effectively to/with a variety of audiences: customers, peers, management.
    • Technically and process oriented.
    • Ability to work independently, managing assigned territory with minimal direction to achieve daily goals.
    • Ability to work in a team environment, collaborate with colleagues to achieve Area(s) and National goals.
    • Ability to lift up to 50 lbs.

Travel Requirements:
  • Up to 90% travel to cover assigned territory. Variable based on assigned territory
  • Acute Care Diagnostics:
    • Up to 30% of overnight travel is required.
  • Autoimmunity Diagnostics:
    • Minimum of 70% overnight travel is required.
  • Hemostasis:
    • Up to 30% of overnight travel is required
  • Transfusion:
    • Up to 30% of overnight travel is required.
  • Valid driver's license required.

The annual base salary range for this role is currently $38/hr. to $46/hr. range. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.
This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.
Closing
If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.
Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.
We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.
www.werfen.com
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About Werfen

Sourced by ZipRecruiter

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

L'Hospitalet de Llobregat, Barcelona, ES

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