Senior Field Service Engineer Jobs in Rochester, NY

About Us:

Join AMETEK Power Instruments, an innovative leader in electronic instrumentation for the electric utility and process industries. We specialize in delivering top-tier products like fault recorders, annunciators, and turbine engine sensors that measure and monitor power generation, transmission, and end-user assets. If you're ready to make a real impact in the energy and manufacturing sectors, we invite you to bring your expertise and passion to our team.

Job Summary:

AMETEK Power Instruments is seeking a Field Service Engineer to offer aftermarket support for our Electronic Instruments used in the electric utility and industrial markets.

The Field Service Engineer is responsible for providing customers with technical support related to the application and use of our products. They also provide solutions to technical concerns on the assigned products both on and off a customer's site by performing repairs, calibration, and maintenance.

This position can be based in Rochester, NY or Coral Springs, FL.

Key Responsibilities:

• Provide technical support for Power Instruments electric products as well as secondary products via phone, email, video conference and on-site service.
• Set up and test products to duplicate and verify customer reported issues
• Document product defects and liaise with product management, engineering and the customer
• Provide customers with quotations for spare parts, repairs, upgrades, field service and training
• Travel to customer sites and perform installation, commissioning and training on all products
• Generate field service reports
• Create training material for assigned products
• Generate, process and analyze Return Material Authorizations (RMAs) and provide customers with detailed report of findings
• Repair and calibrate equipment as needed
• Construction of service test fixtures
• Assist the sales and product management teams with customer presentations and demonstrations
• Provide backup support for the sales application team on technical specification review and generation of product quotes
• Enter and process spare parts and field service orders
• Other service related duties as required

Minimum Qualifications:

• Associate's degree in Electronics or related field; will consider equivalent work experience in lieu of degree
• 3+ years' experience servicing and trouble-shooting industrial electric equipment, ideally revenue meters
• Understanding of and ability to use trigonometry and algebra to solve problems
• Ability to read and interpret schematic diagrams
• Understanding of various communication topologies and protocols; Ethernet, RS-232, RS-485, Dial-up Modem
• Strong user of Microsoft Excel as a data analysis tool; formula writing
• Ability to configure PC hardware/software for Ethernet and Serial communication

Desired Qualifications:

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology
• 5+ years' experience servicing and trouble-shooting industrial electric equipment revenue meters
• Strong written and verbal communication skills
• Desire to learn and understand how things work
• Organized and detail oriented
• Self-motivated requiring minimal direction
• Strong aptitude for problem solving
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

What's in It for You:

• Competitive compensation, holiday pay, and paid time off
• Great benefits package that includes health, vision, and dental insurance
• 401(k), plus matching
• Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
• Paid parental leave
• Employee referral program
• Tuition reimbursement program
• Employee assistance program
• Exciting, fast-paced environment where you could make a true impact
• Opportunities for career advancement within our business unit and across all other AMETEK business entities

Additional Details:

Location:

This position can be based in Rochester, NY or Coral Springs, FL.

Up to 15% - 30% travel may be required away from our Rochester/Coral Springs facility.

The headquarters for AMETEK Power Instruments is in Rochester.

Rochester is a city of rich culture and natural beauty. Explore museums, music festivals, and picturesque parks. Nearby Finger Lakes offer wine tasting and outdoor fun. Rochester's strong economy and educational institutions make it an excellent place to live and work. Discover a vibrant, welcoming community in Rochester.

In Coral Springs, the Florida lifestyle shines year-round. With a tropical climate and endless sunshine, Coral Springs is a haven for outdoor and cultural enthusiasts. Enjoy outdoor activities, including water sports and golf, amidst beautifully landscaped parks. Immerse yourself in the local arts scene and explore a vibrant downtown with dining, shopping, and community events. Coral Springs offers a family-friendly atmosphere with top-rated schools and easy access to stunning beaches and major metropolitan areas.

To learn more about our company and our job opportunities, visit us at: https://www.ametek.com/careers

To learn more about the business unit you'll be joining, visit us at: https://www.ametekpower.com/

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