Senior Escrow Officer Jobs in Rochester, NY (NOW HIRING)

WinnCompanies is searching for an adaptable and experienced Family Self-Sufficiency (FSS) Coordinator to join our team at Evergreen East, a 508-unit affordable residential community in Fairport, NY.

The FSS Coordinator will provide financial coaching, case management, and coordination for residents participating in the HUD-funded Family SelfSufficiency Program, in addition to assisting with general supportive services for the entire resident population. This position is integral to a place-based service model that aims to broaden residents’ access to economic mobility services while supporting long-term housing stability and improving financial outcomes.

Please note that the pay range for this position is $23.88 - $26.21 per hour, depending on experience.

Additionally, the selected candidate will typically work: Monday through Friday, from 8:30 AM to 5:00 PM.

Responsibilities: 

• Coordinate with Property Management, Leasing staff, and resident services team members to identify and recruit potential FSS candidates.
• Engage residents through proactive, on-site community outreach including events, workshops, and informal touchpoints to build awareness of the FSS program and encourage participation.
• Conduct intake appointments with prospective participants to assess eligibility, readiness, strengths, barriers, and service needs.
• Develop an Individual Training and Services Plan (ITSP) with each participant, specifying services such as employment, education, financial counseling, and credit-building.
• Collaboratively establish timeframes, milestones, and both short-term and long-term goals toward self-sufficiency.
• Maintain regular meetings with participating families to track progress toward ITSP goals and FSS contract completion.
• Provide informed financial coaching on topics such as budgeting, savings strategies, credit, and approaches to major purchases.
• Document participant progress, challenges, and plan updates as required by the program.
• Maintain accurate records in Connect360 and other required systems.
• Communicate with the participant’s Leasing Officer and Winn’s Compliance Department to remain informed of participants’ income and household composition changes and FSS escrow savings calculations.
• Follow up promptly on referrals and coordinate services to help participants achieve their goals.
• Collaborate with Property Management, Supports & Community Coordinator, and Connected Communities’ Economic Mobility Department to integrate FSS program into broader resident services and operations at property.
• Support Senior Community Coordinator with general resident services, e.g. event planning, resident surveys.

Requirements: 

• High School Diploma or GED/ Bachelor's degree.
• 3-5 years of relevant work experience.
• Experience in resident services, case management, financial coaching, or economic mobility services.
• Ability to work effectively with diverse resident population on sensitive financial and personal goals.
• Strong organizational skills and attention to documentation accuracy.
• Ability to collaborate across teams based onsite and at Headquarters.
• Ability to develop service or action plans based on documented individual or community needs.

Preferred Qualifications: 

• Bachelor's degree in Social Work, Sociology, Psychology, Community Development, Personal Finance, Financial Planning, or Financial Coaching.
• Bilingual in English and Spanish.
• Accredited Financial Counselor (AFC) or comparable financial coaching certification, or willingness to obtain certification promptly after beginning employment. Maintain accreditation on an ongoing basis.
• Demonstrated success in partner management, including building and maintaining relationships with external service providers.
• Experience connecting individuals from diverse populations to multiple community resources.
• Experience serving populations such as low-income households, individuals with mental health or substance use challenges, survivors of domestic violence, youth, immigrants, English Language Learners, or individuals at risk of homelessness.