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CX Strategy Senior Consultant

Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and ... Engage with business stakeholders to understand their needs, provide expert advice, and ensure ...

Genesys International

WI · On-site

$169 - $298/hr

Lead, coach, and develop a team of senior Solutions Consulting managers and consultants aligned to ... Demonstrated ability to engage credibly with C-level executives on CX strategy, AI adoption, and ...

Genesys

Lead, coach, and develop a team of senior Solutions Consulting managers and consultants aligned to ... Demonstrated ability to engage credibly with C-level executives on CX strategy, AI adoption, and ...

8100 United States - Genesys Cloud Services, Inc.

WI · On-site

$169 - $298/hr

Lead, coach, and develop a team of senior Solutions Consulting managers and consultants aligned to ... Demonstrated ability to engage credibly with C-level executives on CX strategy, AI adoption, and ...

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How much do senior engage cx jobs pay per year?

As of Aug 18, 2026, the average yearly pay for senior engage cx in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.
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Senior Engage Cx jobs near you
Infographic showing various Senior Engage Cx job openings in the United States as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Sr. Digital Strategist, IDC CX Digital Strategy

Amazon

Seattle, WA • On-site

$93K - $107K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,096 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

AWS Marketing is seeking a strategic and customer-focused Digital Strategist to join our Customer Experience (CX) team within the Integrated Demand Center (IDC). In this role, you will design end-to-end customer journeys that enable truly customer-centric marketing campaigns, helping AWS customers adopt and grow with our services. You'll lead the strategic vision for how we engage customers across their lifecycle, organizing marketing around customer needs rather than internal structures.
Key job responsibilities
Customer Journey Design & Strategy (Primary Focus)
Design comprehensive customer journey frameworks across awareness, consideration, conversion, and loyalty stages for Integrated Development Programs (IDPs)
Lead cross-functional workshops with stakeholders to define journey requirements, success metrics, and customer touchpoints
Develop next best action and next best content strategies that personalize customer experiences at scale
Create customer-centric marketing strategies that align business objectives with customer needs at each funnel stage
Define journey progression metrics and success criteria in partnership with CX analytics team
Establish journey frameworks that enable scalable, reusable approaches across programs
Cross-Functional Leadership & Collaboration
Partner with Customer Insights Leads to incorporate Voice of the Customer insights and AI-category-specific findings into journey design
Collaborate with Journey Operators to ensure technical feasibility and successful AEP implementation
Work closely with Technical Architecture & Analytics (TAA) and Analytics teams on data requirements and measurement frameworks
Coordinate with Email Marketing Team (EMT), Web Channel team, and Marketing Platform Operations (MPO) on campaign execution
Partner with CCTech team and sales demand generation teams to ensure seamless, integrated customer experiences
Present journey strategies, frameworks, and results to leadership stakeholders
Strategic Planning & Optimization
Develop shared foundations approach to increase efficiency and consistency across customer journeys
Analyze customer journey performance and identify optimization opportunities
Stay current on industry best practices in customer experience, personalization, and journey orchestration
Contribute to the evolution of IDC's customer-centric marketing approach
Mentor Journey Architects on strategic thinking and customer-centric design principles
About the team
You'll join a team of 25 marketers across four disciplines: Digital Strategists, Journey Operators, Customer Insights Leads, and AEP Cross-Discipline Leads

Our geographically distributed team spans NAMER, EMEA, LATAM, and APJ, working collaboratively to transform how AWS engages with customers through personalized, journey-based marketing. Formed in Q3 2025, our team drives a more customer-centric approach within the IDC, organizing marketing around customer needs at each stage of their journey with AWS.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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