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Senior Director Implementation Jobs in Florida (NOW HIRING)

VITAS Healthcare

CCC Sr Dir Customer Service

Miramar, FL · On-site

$17.50 - $24.25/hr

The VITAS Healthcare Telecare Sr Director of Customer Service is a professional customer service ... Constructs strategies and plans, direct implementation, and monitor and assess results as ...

MHI

Senior Director, Talent Development

Lake Mary, FL · On-site

Senior Director of Talent Development Company Overview At Mitsubishi Power, we're not just building ... Proven experience developing and implementing enterprise-level learning strategies and programs.

drphillips

Position Summary The Senior Director, Sales & Global Partnerships leads the operations and ... best practices, implementing scalable processes, and fostering a growth mindset that drives ...

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All JobsImplementation JobsSenior Director Implementation JobsSenior Director Implementation Jobs in Florida

Senior Director Implementation information

See Florida salary details

$29.1K

$77.4K

$125.5K

How much do senior director implementation jobs pay per year?

As of Aug 11, 2026, the average yearly pay for senior director implementation in Florida is $77,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $90,400.00 per year, depending on experience, location, and employer.

How does a senior director of implementation typically collaborate with cross-functional teams during large-scale project rollouts?

A Senior Director of Implementation plays a pivotal role in overseeing cross-functional collaboration, acting as a bridge between product, engineering, sales, and client success teams. They facilitate regular alignment meetings, set clear expectations, and resolve any roadblocks that arise during project rollouts. Effective communication and stakeholder management are crucial, as the Senior Director ensures that all teams are working towards shared milestones and that client requirements are addressed promptly. This collaborative approach not only drives successful implementations but also fosters a culture of accountability and teamwork.

What are the key skills and qualifications needed to thrive as a senior director of implementation?

To thrive as a Senior Director of Implementation, you need extensive experience in project management, business strategy, and team leadership, often supported by an advanced degree and proven track record of large-scale implementation success. Familiarity with project management software (such as Jira or Asana), CRM systems, and relevant certifications like PMP are highly valued. Exceptional communication, stakeholder management, and problem-solving abilities distinguish top performers in this role. These competencies ensure seamless execution of organizational initiatives, effective team coordination, and the achievement of strategic business objectives.

What is the difference between Senior Director Implementation vs Program Manager?

AspectSenior Director ImplementationProgram Manager
CredentialsTypically requires extensive experience, often a bachelor's or master's degree in business, management, or related field, with leadership certificationsUsually holds a bachelor's degree; PMP or similar certifications are common but not always required
Work EnvironmentStrategic leadership in corporate or large organizational settings, overseeing multiple teams or departmentsProject-focused environment, managing specific projects or programs within organizations
Employer & Industry UsageCommon in industries like technology, healthcare, and consulting for overseeing large-scale implementationsWidely used across industries for managing individual projects or initiatives

The Senior Director Implementation focuses on strategic oversight and leadership of multiple implementation projects, while the Program Manager handles specific projects within a program, emphasizing operational execution. Both roles require strong organizational skills, but the Senior Director has a broader, more strategic scope.

What does a senior director of implementation do?

A Senior Director of Implementation is responsible for overseeing the planning, execution, and delivery of large-scale projects or solutions within an organization. They lead teams to ensure that products or services are implemented efficiently, meet client requirements, and align with strategic business goals. This role often involves collaborating with cross-functional teams, managing budgets and timelines, and serving as the main point of contact for key stakeholders throughout the implementation process. Their expertise ensures that projects are delivered on time and within scope, contributing to overall organizational success.
What are popular job titles related to Senior Director Implementation jobs in Florida? For Senior Director Implementation jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Senior Director Implementation jobs in Florida look for? The top searched job categories for Senior Director Implementation jobs in Florida are:
Senior Director Implementation jobs near you
Infographic showing various Senior Director Implementation job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, and 4% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $77,358 per year, or $37.2 per hour.

CCC Sr Dir Customer Service

VITAS Healthcare

Miramar, FL • On-site

$17.50 - $24.25/hr

Full-time

Posted 18 days ago

VITAS Healthcare rating

6.9

Company rating: 6.9 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

47th of 239 rated social care providers

Job description


The VITAS Healthcare Telecare Sr Director of Customer Service is a professional customer service manager. They provide direction to the Telecare Supervisors, Registered Nurses, Licensed Practical/Vocational Nurses, and Patient Care Coordinators in a call center environment in order to provide hospice services to patients and families during alternate hours. The Telecare Director of Customer Service is responsible for ensuring the hospice care is provide to the ultimate satisfaction of the patient and their families while meeting the expectations of internal customers, referrals sources and other external customers. The Telecare Director of Customer Service is primarily responsible for effective communication, the clinical appropriateness of care being provided, the adequacy and quality of patient care services, employee satisfaction, customer satisfaction, and financial management.
  • Constructs strategies and plans, direct implementation, and monitor and assess results as identified and coordinated with the Care Connection Centers/Patient Care Management teams.
  • Recruits and hires Telecare team and support the Care Connection Center orientation and training programs to ensure that knowledge, skill, and performance standards are met and/or exceeded.
  • Directs and develops the Telecare team to ensure the patient care process is implemented and compliant with all policies and procedures.
  • Ensures compliance to all VITAS operational customer service standards.
  • Proactively identifies operational efficiency and customer service enhancement opportunities.
  • Works directly with all corresponding programs to support, meet, and/or exceed their individual patient care goals.
  • Responds to complaints in a timely manner and maintain quality improvement documentation.
  • Directly manages all aspects of financial management, employment process, quality assurance and quality improvement, payroll, admissions, clinical staff, system operations, business plan development and implementation, human resource policy, and staff development/retention.
  • Reviews Telecare tickets daily to ensure completion and documentation adherence to regulatory standards.
  • Collaborates with Program Patient Care, HME, and Pharmacy Management on all clinical and customer service enhancement opportunities.
  • Attends community functions, makes presentations to community groups and professional organizations, and conducts in services for Programs, HME, and Sales.
  • Participates in at least one professional or voluntary community service.
  • Identifies opportunities for cost savings in patient care staffing and utilization of ancillary services and assists program and team(s) in implementing cost saving measures.
  • Assists VP and GM, Care Connection Center in the budget planning process and P/L reconciliation.
QUALIFICATIONS
  • Five or more years related experience managing an operations team in a 24/7 environment. Call Center management experience preferred.
  • Proven success in developing strategic plans, attaining goals in a fast-paced, dynamic environment, and hands-on fiscal and budgetary experience.
  • Expert in the delivery and monitoring of customer interactions.
  • A solid track record of managing customer service complaints
  • Experience and knowledgeable in the tools and technologies available for quality monitoring.
  • Skilled in effective assessment, leadership and development of teams.
  • Ability to research and analyze information and data to arrive at and articulate valid findings. This includes root cause analysis, to build recommended corrective action plans.
  • Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with team members.
  • Superior ability to effectively communicate at all levels both verbally and in writing
  • Ability to develop spreadsheets, and use word processing and database computer software as well as MS Excel, Word and PowerPoint.
  • Prior experience in working collaboratively with other functional leaders to drive strategic initiatives and action plans.
  • Proven track record for leading and developing teams that are proactive in driving process improvement.
  • Must be highly organized and able to manage multiple responsibilities.
  • Model leadership behaviors supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
  • Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
EDUCATION
  • Bachelor's degree in business administration or related field from an accredited college or university or the international equivalent required. Master's Degree preferred.
SPECIAL INSTRUCTIONS TO CANDIDATES
  • EOE/AA M/F/D/V

What VITAS Healthcare employees say

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Hours and flexibility

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About VITAS Healthcare

Sourced by ZipRecruiter

VITAS Healthcare, located in Miami, FL, US, is a pioneer in the American healthcare industry, specifically within the realm of hospice care and palliative services. The company began its operations in 1978 under the visionaries Hugh Westbrook and Esther Colliflower,both social workers, who identified the need for compassionate end-of-life care. Recognizing the dire need to fill the void in hospice care, they established VITAS Healthcare with the mission to provide patients experiencing end-of-life stages with high-quality care, demonstrating respect for every individual's decisions and maintaining a supportive environment for both the patients and their loved ones. A noteworthy achievement of VITAS is that it was the first organization to have its hospice program licensed in Florida prompting a nationwide shift in the way end-of-life care services were handled.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

Year founded

1978

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