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Senior Director Customer Experience Jobs in Decatur, AL

Comcast

Senior Manager, GCA, AL

Huntsville, AL

Job Summary Reporting to the Senior Director, Northern Florida/Alabama, Government & Community ... Own the customer experience think and act in ways that put our customers first, give them seamless ...

Irvine Technology Corporation

Head of FP&A

Madison, AL · Remote

Direct Hire Location : Alabama / Southeast United States (Remote with travel) Compensation : This ... Senior-level FP&A experience in a technology, software, SaaS, fintech, or similarly technology ...

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All JobsSenior Director Customer Experience JobsSenior Director Customer Experience Jobs in Decatur, AL

Senior Director Customer Experience information

See Decatur, AL salary details

$23.4K

$75.3K

$153.3K

How much do senior director customer experience jobs pay per year?

As of Jul 3, 2026, the average yearly pay for senior director customer experience in Decatur, AL is $75,265.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $96,600.00 per year, depending on experience, location, and employer.

What is the difference between Senior Director Customer Experience vs Customer Service Director?

AspectSenior Director Customer ExperienceCustomer Service Director
ResponsibilitiesOversees overall customer experience strategy, brand perception, and cross-departmental initiativesManages customer service teams, handles customer complaints, and ensures service quality
Required CredentialsBachelor's/Master's degree, extensive experience in customer experience or marketing, leadership skillsBachelor's degree, experience in customer service management, communication skills
Work EnvironmentStrategic, cross-functional, executive-levelOperational, team management, customer-facing
Industry UsageCommon in large organizations focusing on brand and experienceCommon in organizations emphasizing direct customer interactions

The Senior Director Customer Experience focuses on strategic, company-wide initiatives to enhance overall customer perceptions, while the Customer Service Director manages day-to-day customer service operations. Both roles require leadership and industry experience but differ in scope and focus.

How does a Senior Director of Customer Experience typically collaborate with other departments to drive customer-centric initiatives?

A Senior Director of Customer Experience often works cross-functionally with departments such as marketing, product development, sales, and customer support. This collaboration ensures that customer insights are integrated into every stage of the customer journey, from product design to post-sale service. By leading regular interdepartmental meetings and aligning teams on shared customer experience goals, the Senior Director helps break down silos and drive unified strategies that improve satisfaction and loyalty. Effective communication and stakeholder management are key in this role to foster a culture that prioritizes the customer across the organization.

What are the key skills and qualifications needed to thrive as a Senior Director of Customer Experience, and why are they important?

To thrive as a Senior Director of Customer Experience, you need expertise in customer journey mapping, data-driven strategy, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics systems is typically required. Exceptional communication, stakeholder management, and change leadership skills help drive cross-functional alignment and inspire teams. These skills are crucial for shaping customer-centric strategies that enhance satisfaction, loyalty, and business growth.

What does a Senior Director of Customer Experience do?

A Senior Director of Customer Experience is responsible for developing and leading strategies that enhance the overall experience of customers across an organization. They oversee teams that manage customer service, support, and engagement initiatives, ensuring that every touchpoint meets high standards of satisfaction. This role involves analyzing customer feedback, collaborating with various departments, and implementing programs to drive customer loyalty and retention. The Senior Director plays a key part in shaping company policies to align with customer needs and business goals.
What job categories do people searching Senior Director Customer Experience jobs in Decatur, AL look for? The top searched job categories for Senior Director Customer Experience jobs in Decatur, AL are:
Senior Director Customer Experience jobs near you

Senior Director of Business Development and Strategy

Redwire Defense Tech

Huntsville, AL • On-site

$180K - $230K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Description
WORK LOCATION: Herndon, VA; Huntsville, AL; or Remote
FLSA STATUS: Exempt
SALARY RANGE: The anticipated salary range for this role is $180,000 - $230,000 annually. This range reflects a good faith estimate based on the targeted level for the role and typical compensation benchmarks across U.S. locations. Actual compensation may vary depending on the selected candidate's qualifications, experience, geographical location, and internal alignment.
SUMMARY
Redwire Defense Tech is seeking a dynamic and visionary Senior Director of Business Development and Strategy to lead our growth initiatives and strategic planning for US Army organizations in the focus of unmanned systems. This role is critical in driving the organization's continued growth with existing markets and identifying new markets, forging strategic partnerships, and spearheading business development activities. This candidate must have significant, proven experience of success in winning new business both in the domestic and international uncrewed systems and/or robotics markets
RESPONSIBILITIES
The following job functions are a basic requirement but are not limited to and may be assigned other duties.
  • Support the refinement, development, and implementation of the company's long-term strategic vision and growth plan with specific focus on the US Army customer and allies in the "Americas"
  • Conduct market analysis to identify emerging trends, opportunities, and competitive threats.
  • Consistently collaborate with the growth team to align business strategies with overall company goals.
  • Lead identification and qualification of new business opportunities that support the account plan, Sector growth goals, and submit targets, throughout the opportunity life cycle.
  • Identify and pursue domestic and select international business opportunities to drive revenue growth
  • Build positive relationships with clients, partners and industry leaders
  • Lead early development of win strategy during the Assessment Phase, prior to assignment of a Capture Manager
  • Lead negotiations and close high-impact deals with strategic partners and clients
  • Drive domestic and key international market expansion initiatives to deliver to customers in Canada, Central & South America region
  • Consistently monitor regulatory changes within the uncrewed systems industry and identify plans for adapting
  • Work and mentor the domestic business development team, fostering the culture of innovation and collaboration
  • Work closely with cross-functional teams to ensure alignment and execution of strategic initiatives
  • Provide regular updates and metrics to the executive team and board of directors on progress and milestones
  • Assumes all other responsibilities as assigned

REQUIRED QUALIFICATIONS
The following are a non-exhaustive list of qualifications for the position:
  • Bachelor's degree in Business Administration, Marketing, Engineering, or a related field
  • 10+ years of experience in business development, strategic planning, or a related role, preferably in the uncrewed systems, robotics, or technology industry
  • Deep understanding and demonstrated experience supporting the US Army and key international customer in Canada, Central & South America
  • Experience developing Account Strategies or Strategies for Capability Development and Acquisition
  • Experience with forecasting capabilities and tools, including, preferably CRM tools (e.g. SalesForce), SharePoint, and all Microsoft Office applications
  • Proven track record of driving revenue growth and expanding market presence.
  • Strong experience in a leadership role driving strategic planning and execution within the UAS and UAV aerospace manufacturing industry.
  • Strong negotiation, communication, and interpersonal skills.
  • In-depth understanding of the UAV industry and its regulatory environment.
  • Strong analytical and problem-solving skills, with the ability to leverage data and insights to drive strategic decision-making

PREFERRED QUALIFICATIONS
  • Master's degree or MBA
  • Key relationships with international partners to support continued growth

REDWIRE DEFENSE TECH BENEFITS
  • Matching 401(k)
  • Paid PTO
  • Paid holidays
  • Medical, vision, and dental insurance
  • Group Short-Term & Long-Term Disability
  • HSA and FSA Options
  • Critical Care Plan
  • Accident Care Plan
  • Employee Stock Purchase Plan (ESPP)

CLEARANCE REQUIREMENTS
This position may require access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). To comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify a US person's status under the ITAR and the EAR.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
The work environment may involve a standard office setting while also incorporating elements of a production area. Employees will use standard office equipment, including computers, and must demonstrate stamina to sit or stand while maintaining attention to detail despite potential interruptions. The role may require occasional activities such as walking, climbing, stooping, crouching, and bending. Vision is necessary for reading printed materials and a computer screen, while hearing and speech are essential for effective communication both in person and over the telephone. Additionally, the position may necessitate travel by air or automobile. Employees may be required to use personal protective equipment, including safety glasses, safety shoes, and shop coats, to ensure safety in the production environment. Employees may be able to lift up to 30 pounds as needed.
REDWIRE DEFENSE TECH IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Redwire Defense Tech is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources. Continued employment remains on an "At-Will" basis.

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