Senior Director Customer Experience Jobs in Decatur, AL

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Strategic leadership in designing the workplace of the future

As a Senior Director at JLL, you will be directly responsible for generating, leading, and delivering complex project goals through agile and strategic leadership. Your priorities will lie in leveraging your network and focusing on clients' priorities while managing challenging projects in multiple sectors, types, and sizes. Consistently demonstrating initiative to engage clients through forward thinking marketing strategies and adoption of new technologies to develop efficient processes is key to the impact you will have in this role. You will communicate project analytics and goals to clients and teams to achieve outstanding project delivery across a national platform. Your influence will be founded in your ability to think big, help others and push the business forward through innovative and industry changing ideas.

Being at the heart of the team

You are an individual who sees the big picture, acts decisively, and focuses on creating an energized and collaborative environment. As Senior Director, you will spearhead the development and implementation of progressive business strategies through financial acumen and desire to drive results as a team. You will be directly responsible for building and developing successful, diverse, inclusive teams. By managing and analyzing staffing needs and project trends, you will be able to identify and implement progressive service delivery models.

Embracing the human side of business

You are client focused, committed to cultivating business relationships, and possess strong interpersonal awareness to develop and grow relationships. As Senior Director, you will also be focused on the client experience, consistently delivering tailored solutions by leveraging the JLL platform across business lines. You will demonstrate the ability to influence the culture, growth, and development of a team. Whether you are leading a team, your clients, or other leaders, you will have the opportunity to capitalize on your growth and development.

Responsibilities:

Lead the development and execution of comprehensive business strategies aligned with JLL's firm-wide objectives and client-specific goals

Oversee and approve marketing strategies, including pricing models, for teams serving corporate clients while maintaining direct P&L accountability

Manage and mentor senior-level team members who hold lead relationship management responsibility for one or more clients or consultants

Make critical decisions regarding team talent, including approvals and recommendations on hiring, development, and performance management in collaboration with Human Resources and Leadership

Assess profitability and cost effectiveness of service lines, providing strategic direction and driving quality initiatives across all client engagements

Ensure accurate management of accounts receivable to maintain working capital targets established by corporate finance and regional operations management

Approve staffing plans and budgets while ensuring team members receive proper training in JLL procedures, methodology, and best practices

Oversee contract negotiations, project documentation, and reporting processes, ensuring timely and accurate delivery of project meeting minutes, work orders, purchase orders, and status updates

Monitor vendor and project team performance to guarantee compliance with contractual requirements, regulatory standards, and client expectations and policies

Skills/Qualifications:

A bachelor's degree in business administration, architecture, or engineering required, master's degree preferred

Professional certifications such as PMP (Project Management Professional), or CCM (Certified Construction Manager)

Experience managing global corporate real estate portfolios across multiple markets and geographies

Proven experience implementing and refining best practices and standards of excellence within large organizations

Track record of successful change management and process improvement initiatives

Required Skills and Experience:

A relationship builder

Both verbal and written communication skills are vital, and of course you'll be good at establishing relationships with all levels of the organization & external clients.

Tech minded

The real estate and construction industries are consistently changing with technology. You'll need to make technology work to your advantage. You must demonstrate proficiency in the use and application of project management technology tools and continually seek opportunities to develop your skillset. Staying abreast of the latest construction technology systems and platforms will support you in developing the best strategies for your clients.

An achiever

You'll have a proven track record of results as we'll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment. Most importantly, you'll want to contribute to a diverse, supportive, and talented team.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.