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Senior Developer Support Engineer Jobs in Illinois

FIS Amount

Production Support Engineer

Chicago, IL

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS Amount by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution ...

William Blair

Senior DevOps Engineer

Chicago, IL · Hybrid

$133K - $172K/yr

We are seeking a hands-on Senior DevOps Engineer to design, build, and operate secure, scalable ... Support GitHub repository management, branching strategies, PR workflows, and policy enforcement.

Fairstead ESC LLC

Senior Developer

Chicago, IL

$180K - $200K/yr

The Senior Developer, Affordable Housing, supports all aspects of affordable housing acquisitions, rehabilitation, and development (Section 8, Public Housing, LIHTC, etc.) in core markets across the ...

New

Beyond Finance

Senior DevOps Engineer

Chicago, IL

$133K - $172K/yr

About the Role We are looking for a Senior DevOps Engineer who specializes in AWS and containerized environments. Our team runs infrastructure as a software project, deploying cloud resources using ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$52 - $60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and ...

New

krg technology inc

Support Engineer

Chicago, IL

Support Engineer Location: Chicago, IL. Duration: FullTime 6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills ...

Huntington

Senior Developer

Chicago, IL · On-site +1

$57K - $113K/yr

Senior Developer - In this senior role, the successful candidate will design, develop, integrate ... Develop and support UI components and client‑side functionality using JavaScript and Dojo.

Huntington

Senior Developer

Chicago, IL · On-site +1

$57K - $113K/yr

Senior Developer - In this senior role, the successful candidate will design, develop, integrate ... Develop and support UI components and clientside functionality using JavaScript and Dojo. * Write ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · On-site

$60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and ...

Aviatrix

Senior DevOps Engineer

Champaign, IL · On-site

$131K - $154K/yr

We are looking for a seasoned Senior DevOps Engineer to join our team and take ownership of our CI ... Manage and optimize cloud networking configurations, supporting complex developer workflows and ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$60/hr

\n \n \n \n \n We are seeking a BMC Helix Support Engineer\/Admin in Chicago, IL for a hybrid role. \n \n \n \n \n \n Summary: \n \n \n \n \n \n A Level 2.5 BMC Helix Support Engineer bridges the gap ...

New

S&C

Sales Support Engineer

Chicago, IL · On-site

$73K - $97K/yr

As a Sales Support Engineer you'll be crucial in ensuring smooth operations and supporting our ... Ability to initiate engaging discussions with senior members of the group to identify project ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution ...

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Production Support Engineer

FIS Amount

Chicago, IL

$73K - $80K/yr

Other

Re-posted 29 days ago

Job description

A DAY IN THE LIFE:

The Production Support Engineering team plays a key role at FIS Amount by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution following industry best practices. You'll troubleshoot, fix, and apply workarounds to resolve technical issues across multiple platforms.  Each day, you'll interact with every aspect of our organization to find the best solution for our partner.  Management of ticket queues, monitoring for issues and post-release validation are also a large part of this role, all while meeting our partners' SLA requirements.   

Team: This role interacts with nearly every group within the organization, including engineering, product, QA, customer success and others. 
Salary: $73,000-$80,000 base salary

Similar job titles: Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer

WHAT WE'LL TRUST YOU TO DELIVER:

  • Technical ability to deep dive into issues by querying tables, analyzing data and problem-solving
  • Prioritization and triage of incoming requests/issues 
  • Drive incident resolution and lead conversations with cross-functional groups.   Ask the right questions to help determine impact/priority and the correct route for resolution.  Oversee a technical bridge, if required.
  • Management of all incidents through the incident management lifecycle
  • Documentation of all relevant events, getting status reports while driving decision-making and resolution 
  • Ensure stakeholders are updated according to predefined service level agreements
  • Completion and ownership of the postmortem with appropriate root cause analysis performed  
  • Improvement suggestions to capture preventative measures that will avoid recurrences of incidents
  • Investigate patterns that indicate larger overall issues, even if we don't have the solution. 
  • Compilation of metrics on a weekly and monthly basis.  Maintain dashboards for service incidents and ad hoc reporting as requested
  • Play an active role during critical incidents which may occur outside of normal business hours.  Nights, weekends, and holidays on an on-call rotation basis is a must
  • Creation of runbooks or standard operating procedures (SOP) so we can all learn from each other and add to our knowledge base

WHAT YOU LIKELY BRING TO THE TABLE: 

  • Technical and/or engineering background, ideally with experience writing SQL queries
  • Experience working with development teams in a fast-paced environment
  • Basic knowledge or interest of any programming language such as Java, Python or Ruby 
  • 2 years of experience coordinating and executing major incidents, with demonstrated capacity to lead under pressure
  • Previously collaborated with a wide spectrum of internal and external stakeholders
  • Worked in an organization with a complex business environment
  • Leadership skills with the ability to make quick decisions
  • Familiar with ITSM/ITIL concepts
  • You thrive being a self-starter, who can lead others during stressful situations
  • Familiar with tools such as Confluence, Jira, and on-call management software such as PagerDuty and experience with error monitoring software (Sentry, Kibana)

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