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Senior Desktop Support Engineer Jobs in Riverside, CA

RAVE Aerospace LLC

Senior Desktop Specialist

Brea, CA · On-site

$83K - $94K/yr

Summary The Senior Desktop Specialist is the primary lead responsible for troubleshooting issues ... Configure, install, and support desktop computers, laptops, printers, monitors, phones and other ...

RAVE Aerospace LLC

Senior Desktop Specialist

Brea, CA · On-site

$83K - $94K/yr

Summary The Senior Desktop Specialist is the primary lead responsible for troubleshooting issues ... Configure, install, and support desktop computers, laptops, printers, monitors, phones and other ...

OSI Digital

Field Desktop Support Tech

Anaheim, CA · On-site

$50K - $75K/yr

As a key member of our support team, you will work closely with senior leadership and must exhibit ... Strong experience in Workstation Engineering (experience with PowerShell scripting, SCCM/MECM ...

OSI Digital

Field Desktop Support Tech

Orange, CA · On-site

$50K - $75K/yr

As a key member of our support team, you will work closely with senior leadership and must exhibit ... Strong experience in Workstation Engineering (experience with PowerShell scripting, SCCM/MECM ...

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Senior Desktop Support Engineer information

See Riverside, CA salary details

$23.5K

$107.7K

$165.9K

How much do senior desktop support engineer jobs pay per year?

As of Jun 7, 2026, the average yearly pay for senior desktop support engineer in Riverside, CA is $107,732.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $129,900.00 per year, depending on experience, location, and employer.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What are some common challenges faced by Senior Desktop Support Engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What are Senior Desktop Support Engineers?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support Engineer, and why are they important?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.
What are the most commonly searched types of Desktop Support Engineer jobs in Riverside, CA? The most popular types of Desktop Support Engineer jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Senior Desktop Support Engineer jobs? Cities near Riverside, CA with the most Senior Desktop Support Engineer job openings:
Senior Desktop Support Engineer jobs near you
Desktop Support Technician, Senior

Desktop Support Technician, Senior

Orange County Transportation Authority

Orange, CA

$40.64 - $48.55/hr

Full-time

Posted 16 days ago

Orange County Transportation Authority rating

9.7

Company rating: 9.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 644 rated public administrative organizations

Job description

Job Description

OCTA is seeking a Senior Desktop Support Technician to diagnose, troubleshoot, and maintain desktop systems, software, peripheral equipment, and mobile devices. This role delivers high-quality customer service to help end users optimize their technology tools and improve overall productivity.

This is a non-exempt position in Salary Grade 190: Min $40.64 - Mid $48.55 - Max $56.45 hourly. The starting salary will be within this range based on qualifications.

This posting will remain open until filled.

What You'll Do

  • Provide technical support to Board members and executives, including mobile device assistance and managing AV equipment for meetings and livestreams.

  • Perform desktop image builds, upgrades, software installations, configurations, and coordinate user moves/adds/changes.

  • Support technology projects by assisting with scope definition, installation, testing, documentation, and deployment of hardware and software.

  • Oversee Mobile Device Management (MDM) for agency tablets and smartphones; support managed print services contracts.

  • Deliver preventative maintenance, troubleshoot complex Help Desk issues, research solutions, and document resolutions.

  • Provide on-site, remote, and telephone support across OCTA operations; train users on effective use of desktop and mobile tools.

  • Evaluate hardware/software requests for compatibility and recommend purchases.

  • Coordinate third-party vendor visits and collaborate with Purchasing on procurement activities.

What We're Looking For

  • Bachelor's degree in a related field (or equivalent experience).

  • Minimum of five years of professional desktop and customer support experience.

  • Strong technical expertise in desktop systems, software installation, AV support, mobile device management, and troubleshooting.

  • Microsoft certifications desirable.

  • Excellent interpersonal, analytical, and problem-solving skills; ability to work in a fast-paced environment.

Why You'll Love It Here

  • Work hands-on with a wide range of technologies that directly support agency operations.

  • Collaborate with a dedicated IT team committed to excellent customer service.

  • Play a key role in maintaining mission-critical systems and supporting OCTA leadership.

Join a team where innovation, integrity, and strategic thinking are valued.

Apply now to help shape the future of OCTA's programs.

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.

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