ZipRecruiter

Log In

1

Senior Customer Service Jobs in Oregon (NOW HIRING)

Sonatype

Senior Customer Success Manager

OR · On-site +1

Customer Success at Sonatype is outcomes-driven, technically credible, and growth-oriented. As a ... Partner effectively with Sales, Sales Engineering, Support, Product, and Services to orchestrate ...

Savers - US

Customer Service Associate

Tigard, OR · On-site

$15.25 - $21.25/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... senior executives. We develop around 90% of our training internally, and partner with a variety of ...

Savers Value Village

Customer Service Associate

Tigard, OR · On-site

$15.25 - $21.25/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... senior executives. We develop around 90% of our training internally, and partner with a variety of ...

Savers | Value Village

Customer Service Associate

Tigard, OR · On-site

$15.25 - $21.25/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... senior executives. We develop around 90% of our training internally, and partner with a variety of ...

Savers/Value Village

Customer Service Associate

Portland, OR · On-site

$15.25 - $21.25/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... senior executives. We develop around 90% of our training internally, and partner with a variety of ...

Savers | Value Village

Customer Service Associate

Portland, OR · On-site

$15.50 - $21.25/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... senior executives. We develop around 90% of our training internally, and partner with a variety of ...

Owen Companies

Parts Customer Service

Portland, OR

$17 - $23/hr

... more senior roles as their abilities allow. Benefits: Full Benefits Package including Medical ... As a Parts Sales Customer Service Representative, you will be responsible for providing excellent ...

New

Chainguard

Senior Customer Success Manager - Federal

OR · On-site +1

$160K/yr

What we're looking for: * 5+ years experience in Public Sector facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account ...

Talkspace

Senior Client Support Representative

OR · On-site +1

$19.25 - $26.50/hr

They will educate clients on self-service resources available through our platform and follow up ... customer-facing role. * High School diploma or equivalent preferred. 4-year college degree is a ...

WEKA

Designated Service Engineer - Ceph Expert

OR · On-site +1

What You'll Be Doing This is a customer-facing Premium Services role that combines deep, hands-on Ceph architecture and administration with the high-touch, outcome-driven approach of a Senior ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service JobsSenior Customer Service JobsSenior Customer Service Jobs in Oregon

Senior Customer Service information

See Oregon salary details

$12

$24

$37

How much do senior customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for senior customer service in Oregon is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.92 per hour, depending on experience, location, and employer.

What does a senior customer service representative do?

A Senior Customer Service representative acts as a lead team member, handling complex customer inquiries and issues that require advanced problem-solving skills. They often mentor junior staff, ensure high standards of service, and may be responsible for managing escalated cases or complaints. Additionally, they help implement company policies, provide feedback to improve processes, and may assist with training new employees. Their role is crucial in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need advanced problem-solving abilities, strong product knowledge, and experience in customer support roles, often backed by a relevant degree or extensive industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, leadership, and the ability to handle escalated issues with patience and professionalism set top performers apart. These skills ensure excellent service delivery, effective team guidance, and high customer satisfaction in challenging situations.

What are some common challenges senior customer service professionals face, and how can they effectively address them?

Senior Customer Service professionals often encounter complex customer issues, high-stress situations, and the responsibility of mentoring junior staff. Effectively addressing these challenges involves strong problem-solving skills, emotional intelligence, and clear communication. Building good relationships with other departments, such as technical support or sales, can also help expedite resolutions and create a more collaborative environment. Regular training and feedback sessions can further enhance both individual and team performance.

What is the difference between Senior Customer Service vs Customer Support Specialist?

AspectSenior Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma, experience in customer service, possibly certifications in customer relationsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, finance, healthcareTech companies, retail, service industries
Common Search & ComparisonRoles with more experience, leadership, or complex customer issuesEntry to mid-level support roles, technical troubleshooting

Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.

What are the most commonly searched types of Customer Service jobs in Oregon?

The most popular types of Customer Service jobs in Oregon are:

What cities in Oregon are hiring for Senior Customer Service jobs?

Cities in Oregon with the most Senior Customer Service job openings:

Senior Customer Service jobs near you
Infographic showing various Senior Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,744 per year, or $24.4 per hour.

Senior Customer Success Manager (Scale Business)

Saviynt

Portland, OR • On-site

$200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

The Senior Customer Success Manager (Scale) will manage customer loyalty and adoption of Saviynt's innovative products and services for our Scale business segment, overseeing a portfolio of 35-38 accounts with annual recurring revenue (ARR) below $200k per account. Using our customers' business objectives and priorities as the foundation, the Sr. CSM will be responsible for driving value-based outcomes at scale by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the Sr. CSM will coordinate routine health checks and programmatic remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt's business - all tied to a customer who is eager to recommend Saviynt to others.
WHAT YOU WILL BE DOING

  • Portfolio Management: Serve as the primary point of contact for a dedicated portfolio of 35-38 Scaled accounts (under $200k ARR) post-implementation, successfully balancing 1-to-many programmatic initiatives with targeted high-impact 1-to-1 engagements.

  • Retention & Renewal: Manage the subscription renewal pipeline for your assigned portfolio and maintain close cognizance of customer health in order to proactively eliminate barriers to adoption and value.

  • Sales Collaboration: Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.

  • Account Expansion: Develop deep, trusting relationships with customer key personnel and larger teams to efficiently seek and develop up-sell / cross-sell opportunities across a high-velocity account base.

  • Cross-Functional Coordination: Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.

  • Data-Driven Insights: Monitor and identify product utilization trends across your portfolio, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies.

  • Partner Alignment: Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.

  • Scaled Enablement: Plan and deliver education for customers on new features and releases, leveraging webinars, automated campaigns, and digital enablement channels to effectively reach your full portfolio.

  • Customer Advocacy: Act as the voice of the Scale customer segment and collect feedback to drive continuous improvement across all areas including product.

WHAT YOU BRING
  • Education: Bachelor's degree in computer science, engineering, or a related field.
  • Domain Expertise: Knowledge and experience in Identity and Access Management (IAM) is valuable; a cybersecurity and/or compliance background is also very valuable.
  • Technical Savvy: Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
  • Communication: History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions
  • Experience: 12+ years of experience in customer-facing roles including customer success management, account management, or Professional Services for complex software implementations. Proven experience managing a high-velocity, scale portfolio (30+ accounts) in the sub-$200k ARR segment is highly preferred.
  • Drive: Tenacious desire to see customers succeed and thrive.
  • SaaS Background: Previous experience within a fast-paced, growing SaaS organization.
  • Relationship Management: Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes at scale.
  • Mindset: Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective across a high volume of accounts.
  • Execution: Experience in process improvement, decision-making, planning, analysis, and service excellence.
  • Availability: Available to customers via Zoom during North America (Pacific) hours.
Benefits
  • Medical, Dental, Vision, Life Insurance
  • 401K
  • Unlimited PTO
  • Sick Time
  • Holiday Parties
  • Daily Catered Lunches
  • Employee Recognition Programs
  • Team Socials
$165,000 - $195,000 a year
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply