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Evening Customer Service Jobs in Oregon (NOW HIRING)

AmeriVet

Customer Service Representative

Forest Grove, OR · On-site

$17 - $23/hr

Handles basic questions regarding hospital services, fees, and animal care and treatment in ... Performs end-of-day procedures each evening, including balancing the cash drawer, running daily ...

Amerivet

Customer Service Representative

Forest Grove, OR · On-site

$17 - $23/hr

Handles basic questions regarding hospital services, fees, and animal care and treatment in ... Performs end-of-day procedures each evening, including balancing the cash drawer, running daily ...

Follett

Team Lead Customer Service (Part-Time)

Newberg, OR · On-site

$12 - $24.33/hr

Position Overview The Team Lead Customer Service works closely with the Store Manager to coordinate ... Willingness to work a flexible schedule including evening and weekend hours. * Able to consistently ...

Instacart

Bilingual Customer Experience Specialist

OR · On-site +1

$17 - $22/hr

... and evening coverage, to ensure we provide seamless service throughout the day. Schedule ... Handle live customer contacts (phone, chat, and/or email) for up to 100% of your scheduled time ...

Hotel Sylvia

Hotel Guest Service

Newport, OR · On-site

$17 - $19/hr

We seek a friendly and customer service-oriented individual to join our Hotel Guest Service ... Full- and Part-time available, mostly evening shifts. Responsibilities: * Greet and check in guests ...

Tesla

Seasonal Customer Experience Specialist

Tigard, OR · On-site

$18.75 - $23.50/hr

Provide the highest level of customer service to all current and future owners * Perform additional ... Ability to work evening hours, weekends, and holidays in a retail environment * Valid driver ...

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Evening Customer Service information

What is an evening customer service representative?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as an evening customer service representative?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What are some common challenges faced by evening customer service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

What are the most commonly searched types of Customer Service jobs in Oregon?

The most popular types of Customer Service jobs in Oregon are:

What cities in Oregon are hiring for Evening Customer Service jobs?

Cities in Oregon with the most Evening Customer Service job openings:

Evening Customer Service jobs near you
Infographic showing various Evening Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Forest Grove, OR • On-site

AmeriVet
Veterinary Services

5.3

Company rating: 5.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

38th of 52 rated veterinary

People enjoy working here

Recommended by parents

Respectful managers

Learn more about AmeriVetexternal

$17 - $23/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Primary Responsibilities
Telephone Communication
  • Answers incoming telephone calls by the third ring, using proper telephone etiquette.
  • Operates a multiple-line telephone system. Answers incoming lines, places callers on hold, transfers calls, and pages staff members. Takes and routes messages for veterinarians and staff members.

Client Relations
  • Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills. Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member.
  • Uses active listening skills to obtain all necessary medical and personal information from the client.
  • Discerns any potential client problems, complaints, or questions and handles them appropriately.
  • Relays medical instructions; itemizes the client's statement; reviews it orally with the client; and informs the client about hospital policies, such as pre-operative instructions, payment and credit policies, and vaccination policies.
  • Communicates with clients as needed regarding invoices and the medical status of their pets.
  • Makes calls to clients on a timely basis from a call-back list.
  • Provides clients with any information or instructions they will need prior to their appointments.
  • Contacts clients to schedule recheck appointments, confirms appointments and pre-surgical instructions.
  • Maintains knowledge of current wellness-care standards and common medical problems.
  • Maintains current client contact information.

Appointment Scheduling
  • Schedules outpatient, surgical and hospitalized patients using a computerized scheduling program.
  • Schedules appointments in accordance with established hospital guidelines, allocating the appropriate amount of time (15, or 30 minute appointments) according to the type of visit.
  • Schedules appointments to meet the clients' needs and most efficiently use veterinarians' and staff members' time.

Recordkeeping and Filing
  • Accurately enters and retrieves records and reports, enters fees and charges, and maintains the database.
  • Retrieves and re-files medical records accurately and promptly.
  • Purges inactive files as directed.
  • Updates client files and patient records as needed.
  • Scans medical documents.
  • Email medical records to requesters, with client's permission.

Procedures and Protocols
  • Adheres to all hospital policies, standards, and procedures, including but not limited to dress code, grooming, smoking, and personal calls, as stated in the hospital procedures manual.
  • Communicates basic patient preventative care protocols to clients.
  • Maintains knowledge of the practice's products and services.
  • Improves veterinary knowledge by taking advantage of staff meetings and in-house training.

Patient Admittance
  • Completes required forms, such as the new client form, patient visit form, and client report, and obtains all necessary information.
  • Obtains medical and vaccination histories from the client. Recognizes and notes any procedures due for the patient.
  • Follows hospital policies regarding patient admittance (e.g., vaccination status).
  • Relays all necessary information to the veterinarians and technicians.
  • Triages urgent-care patients and communicates with the medical team as appropriate.

Cash Handling
  • Accepts payments from the client. Accurately processes cash, checks, charge card payments, and credit account payments.
  • Performs end-of-day procedures each evening, including balancing the cash drawer, running daily reports, preparing and making a bank deposit as needed, and presenting reports and deposit receipts to the Practice Manager or owner.

Facility Maintenance
  • Assists staff with cleaning and straightening the public areas of the practice, including the front desk, reception area, client restrooms, and exam rooms.
  • Opens the practice and sets up for the morning as directed.
  • Closes the practice for the evening as directed.

Personal Conduct
  • Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
  • Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.
  • Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.
  • Utilizes Workday to clock in and out at the beginning and end of each day as well as breaks.
  • Organizes work area and exercises time-management skills to maximize personal efficiency.
  • Prioritizes tasks and handles multiple tasks in a calm, organized manner.

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
  • Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
  • Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
  • Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
  • Generous paid time off and holidays, because your personal time matters.
  • A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

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