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Senior Customer Service Representative Jobs in Springfield, OR

Lincare Holdings, Inc.

Customer Service Rep

Springfield, OR · On-site

$15.25 - $20.75/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Daikin

CSR INSIDE SALES 1

Eugene, OR

The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR ...

Daikin

CSR INSIDE SALES 1

Eugene, OR · On-site

The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR ...

Daikin

CSR INSIDE SALES 1

Eugene, OR

The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR ...

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Senior Customer Service Representative information

See Springfield, OR salary details

$12

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$36

How much do senior customer service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for senior customer service representative in Springfield, OR is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $26.39 per hour, depending on experience, location, and employer.

What are Senior Customer Service Representatives?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

What jobs pay 4000 a week without a degree?

Senior Customer Service Representatives can earn around $4,000 per week through high-volume call centers, overtime, or commission-based incentives, especially in industries like technology or finance. Success in such roles often depends on experience, strong communication skills, and the ability to handle complex customer issues without requiring a college degree.

How does a Senior Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the role of a senior customer service representative?

A senior customer service representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to less experienced team members. They often use customer relationship management (CRM) tools and may assist in training, quality assurance, and process improvements to enhance customer satisfaction.

What is a senior customer service representative?

A senior customer service representative is an experienced professional responsible for handling complex customer inquiries, resolving issues, and providing support to ensure customer satisfaction. They often mentor junior staff, use customer relationship management (CRM) tools, and may require strong communication and problem-solving skills. This role typically involves working in a fast-paced environment and may require prior customer service experience and relevant certifications.

What is the highest paying job in customer service?

Senior Customer Service Representatives with specialized skills, such as technical support or account management, can earn higher salaries, often supplemented by bonuses and commissions. In some cases, managerial or supervisory roles in customer service departments offer the highest pay within the field, especially in large organizations or industries like finance and technology.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, OR? The most popular types of Customer Service Representative jobs in Springfield, OR are:
What are popular job titles related to Senior Customer Service Representative jobs in Springfield, OR? For Senior Customer Service Representative jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Springfield, OR look for? The top searched job categories for Senior Customer Service Representative jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Senior Customer Service Representative jobs? Cities near Springfield, OR with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Customer Service Rep

Customer Service Rep

Lincare Holdings, Inc.

Springfield, OR • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Lincare rating

6.8

Company rating: 6.8 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

449th of 885 rated healthcare providers

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
JOB FUNCTIONS:
  • Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
  • Assesses customer need for additional products/services
  • Assesses customer compliance with physician orders
  • Answers questions and provides customer education regarding products/services
  • Documents calls in computerized record keeping system
  • Enters customer orders in computerized system
  • Verifies and updates demographic information such as address and telephone number in computerized records

  • Read and analyze documents such as patient orders
  • Comprehend pharmacy prescription terminology
  • Effectively communicate with coworkers and patients alike
  • help with the training of employees
  • calculate figures and amounts in reference to frequency and doses dispensed
  • apply common sense understanding to carry out oral and written instructions

Education & Experience:
  • High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
  • Computer entry Required
  • Must meet any licensing requirements necessary for specific location

Physical Demands:
This employee must occasionally lift and/or move up to 50 pounds.
Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

What Lincare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lincare logo

About Lincare

Sourced by ZipRecruiter

Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them. Lincare is a dynamic, growing company with over 1,000 locations in 49 states, employing over 13,000 people who share our corporate vision for quality care and service.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Clearwater, FL, US

Year founded

1987

Social media

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