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Senior Customer Service Representative Jobs in Springfield, OR

Atkore

Customer Service Representative

Eugene, OR · On-site

$40K - $55K/yr

Customer Service Representative Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on ...

Graybar

Customer Service Representative

Eugene, OR · On-site

$22/hr

Customer Service Representative Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will ...

Topbuild

Customer Service Rep

Eugene, OR

$23/hr

... Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. * Ability to maintain a positive rapport with customers, providing world class service.

TopBuild Corp.

Customer Service Rep

Eugene, OR · On-site

$20 - $23/hr

... Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. * Ability to maintain a positive rapport with customers, providing world class service.

TruTeam

Customer Service Rep

Eugene, OR · On-site

$20 - $23/hr

... Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. * Ability to maintain a positive rapport with customers, providing world class service.

Graybar

Customer Service Representative

Eugene, OR

$22/hr

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering ...

Graybar

Customer Service Representative

Eugene, OR · On-site

$22/hr

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering ...

PENFED Credit Union

Customer Service Representative

Eugene, OR · On-site

$16.25 - $22/hr

Job Overview PenFed is hiring a Customer Service Representative to work onsite at our Eugene, Oregon Service Center. The primary purpose of this position is to provide best-in-class member service by ...

Lincare

Customer Service Rep

Springfield, OR

$15.25 - $20.75/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Lincare Holdings, Inc.

Customer Service Rep

Springfield, OR · On-site

$15.25 - $20.75/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Lincare Holdings

Customer Service Rep

Springfield, OR · On-site

$16.25 - $22/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Springfield, OR

Senior Customer Service Representative information

See Springfield, OR salary details

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How much do senior customer service representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for senior customer service representative in Springfield, OR is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $26.39 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, OR? The most popular types of Customer Service Representative jobs in Springfield, OR are:
What are popular job titles related to Senior Customer Service Representative jobs in Springfield, OR? For Senior Customer Service Representative jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Springfield, OR look for? The top searched job categories for Senior Customer Service Representative jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Senior Customer Service Representative jobs? Cities near Springfield, OR with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you

Customer Service Representative

Atkore

Eugene, OR • On-site

$40K - $55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Atkore rating

7.1

Company rating: 7.1 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

378th of 536 rated manufacturers

Job description

Customer Service Representative
Who we are:
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
Atkore is currently searching for a Customer Service Representative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment.
This is an on-site position that will be located in Eugene, OR.
What you’ll do:
  • Processing orders, quotes, credits, returns applications and other requests
  • Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
  • Obtaining and evaluate all relevant information to handle inquiries and complaints promptly
  • Answering basic technical inquiries
  • Directing advanced technical requests and other unresolved issues to the appropriate resource
  • Managing customer accounts
  • Promptly responding and assisting customers with damaged shipments and/or mis-shipments
  • Keeping good records of customer interactions and transactions
  • Communicating and coordinating with internal departments and outside vendors
  • Monitoring product stocking levels and inventory turns
  • Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization
  • Performing other related duties as assigned
What you’ll bring:
  • High School diploma or equivalent
  • Minimum two years business experience in a manufacturing or electrical customer service environment preferred
  • Computer literacy and experience with Windows, Excel, Word, and Outlook
  • Ability to manage a variety of concurrent tasks in a fast-paced work environment
  • Time management, planning, and organizational skills
  • Effective decision making and problem solving abilities
  • Excellent interpersonal and communications skills
  • Strong initiative and adaptable to change
  • Must be able to thrive in a team environment
  • All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.
Within 3 months you’ll:
  • Complete Atkore’s onboarding and immersion program.
  • Gain an understanding of how your role ties into Atkore’s mission and strategic plan.
  • Perform basic order inquiry, entry, and order follow-up activities.
Within 6 months you’ll:
  • Handle an assigned territory independently from PO receipt to invoicing.
  • Work towards meeting or exceeding the departments daily KPI metrics.
  • Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
Atkore is a six-time Great Place to Work© certified company and a four-time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $40,160 - $55,220. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
  • Medical, vision, and dental insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • 401k
  • Paid Time Off
  • Paid holidays
  • Any leave required under federal, state, or local law

Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
#LI-KB1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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