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Senior Customer Service Representative Jobs in Edmonds, WA

Mr Handyman

Customer Service Representative

Bellevue, WA · On-site

$18 - $24.50/hr

Customer Service Representative Customer Service Representative - Community-Focused Home Services Company We're a locally owned and community-minded home services company serving families and ...

U-Haul

Customer Service Representative

Tukwila, WA · On-site

$21.63 - $22.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Edmonds, WA

Senior Customer Service Representative information

See Edmonds, WA salary details

$13

$25

$38

How much do senior customer service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for senior customer service representative in Edmonds, WA is $25.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.98 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Edmonds, WA?

The most popular types of Customer Service Representative jobs in Edmonds, WA are:

What are popular job titles related to Senior Customer Service Representative jobs in Edmonds, WA?

For Senior Customer Service Representative jobs in Edmonds, WA, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Edmonds, WA look for?

The top searched job categories for Senior Customer Service Representative jobs in Edmonds, WA are:

What cities near Edmonds, WA are hiring for Senior Customer Service Representative jobs?

Cities near Edmonds, WA with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Edmonds, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $52,704 per year, or $25.3 per hour.

Sr. Customer Service Representative

Optimum Staffing Solutions

Tukwila, WA • On-site

$21.75 - $30/hr

Other

Posted 23 days ago

Job description

Optimum Staffing Solutions is partnered with a company in Tukwila, WA that is looking to add a Sr. Customer Service Representative to their team!
This role is ideal for someone who enjoys building customer relationships, solving problems, and supporting customers in a fast-paced industrial environment.
Skills you need:
  • 3-5 years of customer service, inside sales, or industrial distribution experience
  • Strong communication, organization, multitasking, and computer skills
  • Ability to negotiate pricing and manage customer expectations
  • Basic product knowledge with strong attention to detail
What you will do:
  • Respond to customer inquiries, provide quotes, enter orders, and resolve customer issues
  • Build strong customer relationships and support repeat business
  • Source products, manage inventory needs, and expedite backorders
  • Coordinate shipping, returns, and order fulfillment
  • Assist less experienced customer service representatives when needed
Why you want this job:
  • Join a stable, industry-leading organization with opportunities for career growth
  • Work in a customer-focused role where you can directly impact service and satisfaction

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