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Senior Customer Service Representative Jobs in Addison, TX

Addison Group

Customer Service Representative

Dallas, TX · On-site

$17 - $17.50/hr

Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17.00 - $17.50 / Hourly Benefits: This position is eligible for medical ...

Addison Group

Customer Service Representative

Dallas, TX · On-site

$15.75 - $21.50/hr

Customer Service Representative Our client is a well-established organization in Downtown Dallas looking to bring on a professional and reliable Customer Service Representative to support their team.

Addison Group

Customer Service Representative

Dallas, TX · On-site

$15.75 - $21.50/hr

Customer Service Representative Our client is a well-established organization in Downtown Dallas looking to bring on a professional and reliable Customer Service Representative to support their team.

Stein's Bakery

Customer Service Representative

Dallas, TX · On-site

$14.75 - $20.25/hr

Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests ...

New

Stein's Bakery

Customer Service Representative

Dallas, TX · On-site

$14.75 - $20.25/hr

Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests ...

New

Sonepar

Customer Service Representative

Irving, TX · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External -- Customers, vendors, manufacturers' representatives, and ...

AppleOne

Remote Customer Service Rep- URGENT

Dallas, TX · Remote

$35K/yr

REMOTE Senior Customer Service Representative URGENT!!! Pay: $17.00/hou r Assignment: Temporary : * Training: Monday to Friday, 8:00 AM - 4:30 PM ET * 100% attendance required during training and ...

Sonepar

Customer Service Representative

Irving, TX

$14.75 - $20/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External -- Customers, vendors, manufacturers' representatives, and ...

Security Finance

Customer Service Representative

Irving, TX · On-site

$15.25 - $21/hr

You'll know you are a successful Customer Service Representative when you: * Provide outstanding customer service and problem resolution * Perform collection activities on delinquent accounts ...

Stein's Bakery

Customer Service Representative

Dallas, TX · On-site

$14.75 - $20.25/hr

Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests ...

New

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Senior Customer Service Representative information

See Addison, TX salary details

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How much do senior customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for senior customer service representative in Addison, TX is $22.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.66 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Addison, TX?

The most popular types of Customer Service Representative jobs in Addison, TX are:

What are popular job titles related to Senior Customer Service Representative jobs in Addison, TX?

For Senior Customer Service Representative jobs in Addison, TX, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Addison, TX look for?

The top searched job categories for Senior Customer Service Representative jobs in Addison, TX are:

What cities near Addison, TX are hiring for Senior Customer Service Representative jobs?

Cities near Addison, TX with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,461 per year, or $22.3 per hour.

Customer Service Representative

Addison Group

Dallas, TX • On-site

$17 - $17.50/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Job description

Job Title: Customer Service Representative

Location: Addison, TX (75001) 100% onsite

Industry: Customer Service / Call Center

Pay: $17.00 - $17.50 / Hourly

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Our client is a well-established organization in Downtown Dallas looking to bring on a professional and reliable Customer Service Representative to support their team. This is a great opportunity to gain experience in a structured and fast-paced environment.

Job Description:

The Customer Service Representative will be responsible for managing incoming calls, handling general inquiries, and providing high-quality support to internal and external customers.

Key Responsibilities:

  • Answer and respond to customer inquiries via phone and email
  • Provide accurate information and resolve customer issues in a timely manner
  • Document all customer interactions clearly and professionally
  • Collaborate with team members to ensure a seamless customer experience
  • Perform general administrative and support tasks as needed

Qualifications:

  • 2+ years of customer service experience required
  • Strong communication and interpersonal skills
  • Ability to work independently and in a team setting
  • Reliable and detail-oriented
  • Proficient in basic computer skills

Additional Details:

  • Schedule: Monday–Friday, standard business hours
  • Employment Type: Open-ended contract
  • Work Environment: 100% onsite in Downtown Dallas

Perks:

  • Convenient Downtown location
  • Opportunity to build experience in a stable, professional setting
  • Supportive team environment
  • Benefits: Medical, Dental, Vision, 401K

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.