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Senior Customer Service Manager Jobs in Reston, VA

Mondo

Sr CRM Developer

Vienna, VA · On-site

$125K - $145K/yr

Apply now: Sr. CRM Developer, location is Hybrid. The start date is ASAP for this permanent position. Job Title: Sr. CRM Developer Location-Type: Hybrid (Vienna, VA or Raleigh, NC - 1-2 Days Onsite ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ... Services, and Support to drive long-term health and value realization * Connect customers with the ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site +1

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ... Services, and Support to drive long-term health and value realization * Connect customers with the ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ... Services, and Support to drive long-term health and value realization * Connect customers with the ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ... Services, and Support to drive long-term health and value realization * Connect customers with the ...

BetterUp

Senior Customer Success Manager

Arlington, VA · On-site

The Senior Customer Success Manager role contributes to the mission of BetterUp by ensuring that ... If you have some or all of the following, please apply: * 7+ years of software and/or service ...

NVIDIA

Senior Customer Success Manager

Washington, DC · On-site

We are seeking a Senior Customer Success Manager with deep federal market expertise, a strong ... services experience supporting U.S. federal government customers, with demonstrated impact on ...

Alloy.ai

Senior Customer Success Manager

Washington, DC

$126K - $178K/yr

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

Alloy

Senior Customer Success Manager

Washington, DC · On-site

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

Alloy.ai

Senior Customer Success Manager

Washington, DC · On-site

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

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Showing results 21-40

All JobsCustomer Service JobsSenior Customer Service Manager JobsSenior Customer Service Manager Jobs in Reston, VA

Senior Customer Service Manager information

See Reston, VA salary details

$29.6K

$101K

$189.9K

How much do senior customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for senior customer service manager in Reston, VA is $101,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $142,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior customer service manager?

To excel as a Senior Customer Service Manager, you need extensive experience in customer service management, strong leadership abilities, and a relevant bachelor's degree. Familiarity with CRM software, analytics platforms, and quality assurance systems is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Exceptional communication, problem-solving, and conflict resolution skills help foster team performance and maintain customer satisfaction. These competencies are crucial for driving customer loyalty, improving service standards, and effectively leading large teams in dynamic environments.

What is a senior customer service manager?

A Senior Customer Service Manager is a leadership professional responsible for overseeing a team or department that handles customer inquiries, complaints, and support. They develop and implement customer service policies, train and mentor staff, and analyze customer feedback to improve service quality. Their goal is to ensure customer satisfaction, resolve escalated issues, and drive continuous improvement in customer interactions. Senior Customer Service Managers often collaborate with other departments to align service strategies with overall business objectives.

What is the difference between Senior Customer Service Manager vs Customer Service Supervisor?

AspectSenior Customer Service ManagerCustomer Service Supervisor
CredentialsExperience in management, relevant certifications often preferredExperience in customer service, supervisory skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline staff, daily operations
Employer & Industry UsageCommon in large corporations, service industriesFound in various industries, retail, hospitality
Search & Comparison IntentUnderstanding leadership roles, career progressionLooking for supervisory responsibilities, entry to mid-level roles

The Senior Customer Service Manager typically holds a higher-level leadership position, focusing on strategic oversight and managing multiple teams, whereas a Customer Service Supervisor handles daily frontline operations and supervises staff directly. Both roles require customer service experience, but the senior manager role emphasizes management skills and strategic planning.

What are the typical challenges a senior customer service manager faces when leading a large team, and how can they effectively address them?

Senior Customer Service Managers often face challenges such as maintaining consistent service quality across multiple team members, managing high-volume inquiries, and ensuring staff engagement and motivation. Effective strategies include implementing robust training programs, utilizing performance metrics to track and address areas of improvement, and fostering open communication to quickly resolve issues. Building a supportive work environment and encouraging collaboration between customer service representatives and other departments can also help in overcoming these challenges and driving continuous improvement.
What are popular job titles related to Senior Customer Service Manager jobs in Reston, VA? For Senior Customer Service Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Manager jobs in Reston, VA look for? The top searched job categories for Senior Customer Service Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Senior Customer Service Manager jobs? Cities near Reston, VA with the most Senior Customer Service Manager job openings:
Senior Customer Service Manager jobs near you
Infographic showing various Senior Customer Service Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $101,019 per year, or $48.6 per hour.

Sr CRM Developer

Mondo

Vienna, VA • On-site

$125K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Apply now: Sr. CRM Developer, location is Hybrid. The start date is ASAP for this permanent position.

Job Title: Sr. CRM DeveloperLocation-Type: Hybrid (Vienna, VA or Raleigh, NC – 1-2 Days Onsite Weekly)Start Date Is: ASAPDuration: PermanentCompensation Range: $125,000 - $145,000Benefits: Eligible for Health, Dental, Vision, 401K, PTOMust be authorized to work in the U.S. This position is not eligible for sponsorship.

Job Description:Seeking a Sr. CRM Developer to bridge the gap between marketing strategy and technical execution by supporting, troubleshooting, and optimizing customer engagement campaigns, CRM workflows, and the underlying data integrations that power personalized communications at scale.

Day-to-Day Responsibilities:

  • Partner closely with marketing teams to design, implement, and optimize customer engagement campaigns
  • Develop, maintain, and troubleshoot CRM campaigns, customer journeys, segmentation logic, and audience targeting
  • Investigate campaign delivery issues and perform root cause analysis across CRM platforms, databases, integrations, and source systems
  • Query databases and analyze data to identify discrepancies impacting customer communications
  • Develop automated solutions that eliminate manual processes and improve campaign reliability
  • Collaborate with engineering, analytics, product, and marketing teams to resolve complex customer data issues
  • Support CRM platform integrations, APIs, webhooks, and data pipelines
  • Create and maintain customer segmentation, personalization logic, and campaign triggers
  • Participate in campaign strategy discussions, roadmap planning, and solution design sessions
  • Work with offshore and cross-functional teams to deliver scalable marketing technology solutions
  • Document system architecture, troubleshooting processes, and technical solutions
  • Support a high-volume communication environment sending tens of thousands of customer messages daily

Minimum Requirements:

  • Experience working within a CRM platform (Braze preferred, open to similar CRM or marketing automation platforms)
  • Ability and willingness to obtain Braze Certification within the first 90 days
  • Strong SQL development and database querying experience
  • Experience with .NET development
  • Proven experience performing root cause analysis across applications, integrations, and data systems
  • Ability to troubleshoot issues from customer-facing symptoms through backend systems and data flows
  • Experience automating manual processes and building scalable technical solutions
  • Experience partnering with marketing, product, or non-technical business teams
  • Strong understanding of customer segmentation, audience targeting, and campaign logic
  • Ability to communicate complex technical concepts to non-technical stakeholders
  • Strong analytical, problem-solving, and investigative skills
  • Bachelor's degree or equivalent experience
Preferred Qualifications:
  • Braze experience
  • Braze Certification
  • Power BI experience
  • Experience with Twilio, CDPs, APIs, or marketing technology platforms
  • HTML/CSS email development experience
  • Experience supporting omnichannel marketing campaigns
  • Healthcare, retail, or customer engagement platform experience
  • Experience with personalization engines or customer journey platforms