ZipRecruiter

Log In

1

Senior Customer Service Manager Jobs in Oregon (NOW HIRING)

pca

SR CUSTOMER SERVICE REP

Salem, OR · On-site

$19.25 - $26.75/hr

The Senior Customer Service Representative is responsible for providing superior service to ... Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time ...

PCA

SR CUSTOMER SERVICE REP

Salem, OR · On-site

$54K - $81K/yr

Senior Customer Service Representative The Senior Customer Service Representative is responsible ... Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time ...

NICE

Senior Customer Service Engineer

OR · On-site +1

$19.25 - $26.50/hr

Partner with internal teams-including Technical Support, Professional Services, Product Management, Engineering, and other cross-functional organizations-to ensure technical challenges and customer ...

Bi-Mart Corporation

Customer Service Manager

Sweet Home, OR · On-site

$19.30 - $20.95/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

Bi-Mart Corporation

Customer Service Manager

Seaside, OR · On-site

$19.30 - $20.95/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

Wilsonville Self Storage

Be Seen First

Part-Time Customer Service Manager

Wilsonville, OR · On-site

$16.80 - $20/hr

Wilsonville Self Storage is seeking a reliable and customer-focused Part-Time Customer Service Manager to support our facility on Saturdays and provide occasional coverage during the week as needed.

Numerator

Sr. Customer Success Manager

$80K - $100K/yr

The salary range for this job is $80,000 - $100,000/year + Bonus As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused ...

Numerator

Sr. Customer Success Manager

$80K - $100K/yr

The salary range for this job is $80,000 - $100,000/year + Bonus As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused ...

next page

Showing results 1-20

All JobsCustomer Service JobsSenior Customer Service Manager JobsSenior Customer Service Manager Jobs in Oregon

Senior Customer Service Manager information

See Oregon salary details

$30.1K

$102.7K

$193K

How much do senior customer service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for senior customer service manager in Oregon is $102,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $144,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior customer service manager?

To excel as a Senior Customer Service Manager, you need extensive experience in customer service management, strong leadership abilities, and a relevant bachelor's degree. Familiarity with CRM software, analytics platforms, and quality assurance systems is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Exceptional communication, problem-solving, and conflict resolution skills help foster team performance and maintain customer satisfaction. These competencies are crucial for driving customer loyalty, improving service standards, and effectively leading large teams in dynamic environments.

What is a senior customer service manager?

A Senior Customer Service Manager is a leadership professional responsible for overseeing a team or department that handles customer inquiries, complaints, and support. They develop and implement customer service policies, train and mentor staff, and analyze customer feedback to improve service quality. Their goal is to ensure customer satisfaction, resolve escalated issues, and drive continuous improvement in customer interactions. Senior Customer Service Managers often collaborate with other departments to align service strategies with overall business objectives.

What is the difference between Senior Customer Service Manager vs Customer Service Supervisor?

AspectSenior Customer Service ManagerCustomer Service Supervisor
CredentialsExperience in management, relevant certifications often preferredExperience in customer service, supervisory skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline staff, daily operations
Employer & Industry UsageCommon in large corporations, service industriesFound in various industries, retail, hospitality
Search & Comparison IntentUnderstanding leadership roles, career progressionLooking for supervisory responsibilities, entry to mid-level roles

The Senior Customer Service Manager typically holds a higher-level leadership position, focusing on strategic oversight and managing multiple teams, whereas a Customer Service Supervisor handles daily frontline operations and supervises staff directly. Both roles require customer service experience, but the senior manager role emphasizes management skills and strategic planning.

What are the typical challenges a senior customer service manager faces when leading a large team, and how can they effectively address them?

Senior Customer Service Managers often face challenges such as maintaining consistent service quality across multiple team members, managing high-volume inquiries, and ensuring staff engagement and motivation. Effective strategies include implementing robust training programs, utilizing performance metrics to track and address areas of improvement, and fostering open communication to quickly resolve issues. Building a supportive work environment and encouraging collaboration between customer service representatives and other departments can also help in overcoming these challenges and driving continuous improvement.

What are popular job titles related to Senior Customer Service Manager jobs in Oregon?

For Senior Customer Service Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Manager jobs in Oregon look for?

The top searched job categories for Senior Customer Service Manager jobs in Oregon are:

What cities in Oregon are hiring for Senior Customer Service Manager jobs?

Cities in Oregon with the most Senior Customer Service Manager job openings:

Senior Customer Service Manager jobs near you
Infographic showing various Senior Customer Service Manager job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $102,663 per year, or $49.4 per hour.

SR CUSTOMER SERVICE REP

pca

Salem, OR • On-site

$19.25 - $26.75/hr

Full-time

Re-posted 27 days ago

Packaging Corporation Of America rating

7.7

Company rating: 7.7 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

36th of 119 rated packaging manufacturers

Job description

The Senior Customer Service Representative is responsible for providing superior service to customers.  This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders.  Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.  The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders.

PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through to scheduling.  Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed. 

Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.

May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.

 

BASIC REQUIREMENTS:

Education equivalent to high school diploma required. 

Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook

 

PREFERRED REQUIREMENTS:

Associates degree or college accounting coursework.

Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.

Previous experience using an automated order entry system.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations. 

The ability to network and build relationships with individuals of various experience and corporate positions. 

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

What Packaging Corporation Of America employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply