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Senior Customer Service Manager Jobs in Michigan

SpartanNash

Customer Service Manager

Battle Creek, MI · On-site

... managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts ...

SpartanNash

Customer Service Manager

Cadillac, MI

... managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts ...

SpartanNash

Customer Service Manager

Battle Creek, MI · On-site

... managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts ...

SpartanNash

Customer Service Manager

Holland, MI

... managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Ferndale, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

New

Customer Service

Be Seen First

Servicing - Customer Advocate

Ferndale, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

New

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Showing results 21-40

All JobsCustomer Service JobsSenior Customer Service Manager JobsSenior Customer Service Manager Jobs in Michigan

Senior Customer Service Manager information

See Michigan salary details

$24.8K

$84.6K

$159.1K

How much do senior customer service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for senior customer service manager in Michigan is $84,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $119,000.00 per year, depending on experience, location, and employer.

What is a senior customer service manager?

A Senior Customer Service Manager is a leadership professional responsible for overseeing a team or department that handles customer inquiries, complaints, and support. They develop and implement customer service policies, train and mentor staff, and analyze customer feedback to improve service quality. Their goal is to ensure customer satisfaction, resolve escalated issues, and drive continuous improvement in customer interactions. Senior Customer Service Managers often collaborate with other departments to align service strategies with overall business objectives.

What are the key skills and qualifications needed to thrive as a senior customer service manager?

To excel as a Senior Customer Service Manager, you need extensive experience in customer service management, strong leadership abilities, and a relevant bachelor's degree. Familiarity with CRM software, analytics platforms, and quality assurance systems is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Exceptional communication, problem-solving, and conflict resolution skills help foster team performance and maintain customer satisfaction. These competencies are crucial for driving customer loyalty, improving service standards, and effectively leading large teams in dynamic environments.

What are the typical challenges a senior customer service manager faces when leading a large team, and how can they effectively address them?

Senior Customer Service Managers often face challenges such as maintaining consistent service quality across multiple team members, managing high-volume inquiries, and ensuring staff engagement and motivation. Effective strategies include implementing robust training programs, utilizing performance metrics to track and address areas of improvement, and fostering open communication to quickly resolve issues. Building a supportive work environment and encouraging collaboration between customer service representatives and other departments can also help in overcoming these challenges and driving continuous improvement.

What is the difference between Senior Customer Service Manager vs Customer Service Supervisor?

AspectSenior Customer Service ManagerCustomer Service Supervisor
CredentialsExperience in management, relevant certifications often preferredExperience in customer service, supervisory skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline staff, daily operations
Employer & Industry UsageCommon in large corporations, service industriesFound in various industries, retail, hospitality
Search & Comparison IntentUnderstanding leadership roles, career progressionLooking for supervisory responsibilities, entry to mid-level roles

The Senior Customer Service Manager typically holds a higher-level leadership position, focusing on strategic oversight and managing multiple teams, whereas a Customer Service Supervisor handles daily frontline operations and supervises staff directly. Both roles require customer service experience, but the senior manager role emphasizes management skills and strategic planning.

How much does a senior customer service manager get?

A senior customer service manager typically earns between $60,000 and $100,000 annually, depending on the industry, location, and level of experience. Compensation may also include bonuses, benefits, and opportunities for advancement.

What are popular job titles related to Senior Customer Service Manager jobs in Michigan?

For Senior Customer Service Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Manager jobs in Michigan look for?

The top searched job categories for Senior Customer Service Manager jobs in Michigan are:

What cities in Michigan are hiring for Senior Customer Service Manager jobs?

Cities in Michigan with the most Senior Customer Service Manager job openings:

Senior Customer Service Manager jobs near you
Infographic showing various Senior Customer Service Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $84,633 per year, or $40.7 per hour.

Senior Customer Service Representative

System One

Portage, MI • On-site

$20/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

Job Title: Pre-Operative Planning Representative Location: Kalamazoo, MI Type: 18 month contract Compensation: $20/hour Contractor Work Model: Onsite Hours: Monday–Friday, 7:00 am to 3:30 pm; overtime may be required

Overview

The Pre-Operative Planning Representative creates accurate digital anatomical models and surgical plans used in robotically assisted hip and knee replacement procedures. This onsite role is well suited for a detail-oriented producer with strong computer skills, an interest in anatomy or medical imaging, and the ability to follow precise work instructions in a high-volume production environment.

Responsibilities

  • Create and manage cases using a proprietary case management system.
  • Review CT scans for conformity with Mako Surgical protocol.
  • Segment CT scans using specialized software to create 3D anatomical bone models for robotic surgery.
  • Develop pre-operative surgical plans for robotically assisted total hip and total knee replacement procedures.
  • Review CT segmentations and surgical plans for anatomical landmark accuracy, implant sizing, and implant positioning.
  • Upload completed pre-operative plans to field-based personnel.
  • Document all activities according to prescribed methods and procedures.
  • Follow detailed work instructions to deliver accurate, consistent output.
  • Meet individual production goals that support team and department targets.

Requirements

  • High school diploma or equivalent required.
  • Minimum of 2 years of work experience required; associate degree or higher may be considered in lieu of experience.
  • Proficiency with computer-based systems and Microsoft Office Suite.
  • Ability to work onsite during 1st shift core hours.
  • Ability to work overtime as business needs require, including occasional weeks exceeding 55 hours.
  • Experience or certification in radiology, including CT, X-ray, or MRI, preferred.
  • Knowledge of Adobe Photoshop preferred.
  • Certification in graphic design or a related field preferred.
  • Completion of college-level anatomy coursework preferred.
  • Ability to manage multiple tasks efficiently in a fast-paced production environment.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI- Ref: #558-Scientific

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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