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Senior Customer Service Freight Forwarding Jobs in Utah

Biotron Laboratories, Inc.

Be Seen First

Senior Logistics Coordinator

Ogden, UT · On-site

$30 - $35/hr

... customer logistics. · Experience managing international shipments, carriers, freight forwarders ... Carrier Service Levels · Claims Resolution · Customer Satisfaction Metrics · Logistics ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the ... Implement mechanisms for gathering feedback on products, services, and overall customer experience.

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the ... Implement mechanisms for gathering feedback on products, services, and overall customer experience.

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the ... Implement mechanisms for gathering feedback on products, services, and overall customer experience.

Aceto

Senior Logistics Coordinator

Ogden, UT · On-site

$19 - $25.50/hr

Escalate critical service issues and implement corrective actions. Performance Monitoring ... customer logistics. * Experience managing international shipments, carriers, freight forwarders ...

Actylis

Senior Logistics Coordinator

Ogden, UT · On-site

$19 - $25.50/hr

Escalate critical service issues and implement corrective actions. Performance Monitoring ... customer logistics. * Experience managing international shipments, carriers, freight forwarders ...

WAYB, Inc.

Logistics Manager

Salt Lake City, UT · On-site

... customers. You'll own the entire supply chain execution layer, from purchase orders through 3PL ... Coordinate international freight > Own all international transportation, freight forwarding ...

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Senior Customer Service Freight Forwarding information

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.
What are the most commonly searched types of Customer Service Freight Forwarding jobs in Utah? The most popular types of Customer Service Freight Forwarding jobs in Utah are:
What are popular job titles related to Senior Customer Service Freight Forwarding jobs in Utah? For Senior Customer Service Freight Forwarding jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Freight Forwarding jobs in Utah look for? The top searched job categories for Senior Customer Service Freight Forwarding jobs in Utah are:
What cities in Utah are hiring for Senior Customer Service Freight Forwarding jobs? Cities in Utah with the most Senior Customer Service Freight Forwarding job openings:
Senior Customer Service Freight Forwarding jobs near you

Senior Customer Service Representative

England Logistics

Salt Lake City, UT • On-site

$1.0K/wk

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

England Logistics rating

6.8

Company rating: 6.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

England Logistics is one of the fastest growing third party logistics and supply chain management companies in North America. Our growing success enables us to feed millions of hungry children through our One Initiative. We continue to hire great people that will contribute to the culture at England Logistics.
The Senior Client Services Representative plays an important role in the overall success and health of our factoring portfolio. The Sr. CSR works as part of a team in a fast-paced high impact environment. The Sr. CSR works to cultivate and grow Client relationships and is responsible for the day to day communication with the client. The CSR will collaborate with credit, collections, and operations, sales and various other internal departments to resolve Client account issues or concerns. In addition, our ideal candidate will also be detail oriented and possess a positive hard-working attitude.
Benefits

  • $19.00 an hour, plus a monthly bonus potential of $1,000
  • Paid weekly, every Friday.
  • Monday- Friday 7:00AM-4:00PM
  • Medical insurance. Dental and vision insurance. 401k.
  • Paid vacation, holidays, and sick days.
  • Career development planning & promotions.
Results/Success Metrics
  • Provide superior customer service by phone and email in a timely manner
  • Retain Current Clients and obtain referrals for potential Clients
  • Increase portfolio revenue
  • Maintain response time to clients within two hours
  • Clear written and verbal communication with external and internal customers regarding portfolio
  • Meets department goals and activity metrics
  • Adherence to company policies regarding attendance, punctuality, and dress code.
  • Providing resolutions to problems in a time effective manner
  • Maintain customer service level of 99%
  • Provide monthly lane analysis reviews
Responsibilities
  • Provide effective resolution to Client issues on a consistent basis
  • Manage reserve requirements in accordance to portfolio balances
  • Manage client escalations for assigned Portfolio
  • Manage client cancellations for assigned Portfolio
  • Client trend analysis
  • Contract reviews to determine if client is meeting obligation, IE reserve releases supplemental fees
  • Review Debtor balances and trends and provide analysis to Clients
  • Increasing client website usage
  • Assist Carriers with operations decisions such as lane analysis, Tire and fuel purchasing, Maintenance, and EL Brokerage Freight Opportunities
  • Ensure that Clients are given the support that is needed on a daily basis
  • Making outbound and inbound phone calls
  • Responding to Client emails and inquiries
  • Ensuring attention to detail and accuracy
  • Developing new and existing relationship
  • Work with other internal departments
  • Ability to prioritize and manage multiple responsibilities
  • Completion of weekly commitments and goals
  • Understanding of all facets of accounts receivable financing and ABL lending including credit, collections, documentation, and workout
Qualifications
  • Minimum of 1 years of outbound//inbound Customer Service or sales experience
  • Have a desire to help midsize to large businesses
  • Attention to detail and problem-solving skills
  • Ability to adapt
  • Willing to be mentored and trained
  • Excellent work ethic, positive attitude and can work under pressure
  • Ability to be held accountable
  • Excellent customer service skills and phone mannerisms
  • Excited about growing your career within a rapidly growing company
  • Ability to resolve conflict in a professional manner
  • IFA Account Executive Certification
  • Ability to quickly learn software systems
  • Proficiency in Microsoft Office (Excel, Outlook, and Adobe Acrobat)
  • Ability to manage multiple operating systems

Please apply and submit your resume. We'd love to schedule a time to get to know you.
Equal Employment Opportunity
We use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.

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