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Senior Customer Service Freight Forwarding Jobs in Arizona

Rain Bird

Customer Service Representative

Tucson, AZ · On-site

$15.50 - $21/hr

Customer Service Specialist Rain Bird is seeking a detail-oriented and proactive Customer Service ... freight forwarders, brokers, and carriers to support smooth export operations * ERP & Systems ...

AIT Worldwide Logistics, Inc.

Domestic Agent II

Chandler, AZ · On-site

$15 - $20/hr

Route freight shipments across multiple transportation modes and services based upon client ... Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses ...

Bank of Colorado

INSURANCE CSR

Scottsdale, AZ · On-site

$40K - $55K/yr

Assists Senior Customer Service Representative with servicing customer account including phone calls and walk in customers. * Completes insurance proposals and quotes for agents and producers.

OEC Group

Sales Account Executive

Peoria, AZ · On-site

$45K - $80K/yr

... top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices. Our ...

OEC Group

Sales Account Executive

Peoria, AZ · On-site

$45K - $80K/yr

... top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices. Our ...

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Senior Customer Service Freight Forwarding information

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Arizona?

The most popular types of Customer Service Freight Forwarding jobs in Arizona are:

What are popular job titles related to Senior Customer Service Freight Forwarding jobs in Arizona?

For Senior Customer Service Freight Forwarding jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Freight Forwarding jobs in Arizona look for?

The top searched job categories for Senior Customer Service Freight Forwarding jobs in Arizona are:

What cities in Arizona are hiring for Senior Customer Service Freight Forwarding jobs?

Cities in Arizona with the most Senior Customer Service Freight Forwarding job openings:

Senior Customer Service Freight Forwarding jobs near you

Senior Customer Service Representative

RB Global Inc.

Tucson, AZ • On-site

$33K - $42K/yr

Other

Re-posted 7 days ago

Job description

Job Title

Provide support for customers with respect to obtaining registrations and required documents for consignors at our auctions and provide proper paperwork & car faxes to our buyers.

Responsibilities

Receive consignor enquiries and ensure that they provide proper documentation to sell their transportation items in our auctions.

Gain and apply knowledge in the processes of our business in order to best support our customers.

Ensure that external customers have a positive experience doing business with Ritchie Bros.

Ensure that requests from internal customers are acted upon timely and accurately.

Resolve issues and track interactions relating to customer requests.

Provide information related to upcoming auctions and equipment.

Proactively reports areas of customer concerns.

Perform other various duties as required from time to time.

E-Clerking duties if required and as opportunities become available.

Work closely with Territory Managers.

Ensure confidentiality while dealing with contracts and consignors.

Provide proper documentation to buyers in order for them to register their purchases from an RBA auction

Flexible and willing to perform other tasks as assigned

Qualifications

1-3 years experience at a high-volume customer contact with additional, transactional duties and responsibilities.

Demonstrated commitment to maintaining strict ethical standards - both on and off the job

Professional office work environment/

Job Info

Job Identification 10747

Locations 4650 E Irvington Rd, Tucson, AZ, 85714, US (On-site)

Degree Level No Formal Education

Job Schedule Full time

Minimum Salary $33,840

Maximum Salary $42,270

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