ZipRecruiter

Log In

1

Senior Client Manager Jobs in Florida (NOW HIRING)

The Hackett Group

EEA Senior Manager

Miami, FL · On-site

... senior client management • Providing solution implementation assistance as required • Developing leading intellectual capital and insight to present to clients • Overseeing the quality of ...

Kering

GUCCI Senior Client Advisor - Naples

Naples, FL · On-site

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear. Role Mission As the Senior Client Advisor, you are the Gucci brand ...

Kering

GUCCI Senior Client Advisor - Naples

Naples, FL · On-site

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear. Role Mission As the Senior Client Advisor, you are the Gucci brand ...

Spartan Placements, LLC

Audit Senior

Fort Myers, FL · On-site

$65K - $95K/yr

Assisting in audit planning * Assist the Audit Manager in maintaining effective and professional relationships with senior client management * Supervising and mentoring entry-level audit staff ...

Citigroup Inc.

CitiService Manager

Tampa, FL · On-site

$125 - $150/hr

This individual will be a part of the leadership team driving the strategic direction of CitiService teams across North America, as well as directly managing senior client relationships within the ...

previous page

Showing results 41-60

All JobsClient JobsSenior Client Manager JobsSenior Client Manager Jobs in Florida

Senior Client Manager information

See Florida salary details

$21.3K

$72.6K

$136.4K

How much do senior client manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for senior client manager in Florida is $72,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Client Manager vs Client Services Director?

AspectSenior Client ManagerClient Services Director
ResponsibilitiesManages key client accounts, maintains client relationships, and oversees project deliveryOversees multiple client teams, develops client strategies, and manages overall client satisfaction
Required CredentialsBachelor's degree, experience in client management, certifications like CRM or PMPBachelor's or master's degree, extensive client management experience, leadership certifications
Work EnvironmentClient-facing roles within marketing, advertising, or consulting firmsSenior leadership in client-focused departments across industries

The main difference between a Senior Client Manager and a Client Services Director lies in scope and leadership. The Senior Client Manager focuses on managing key client accounts and maintaining relationships, while the Client Services Director oversees multiple teams and develops strategic client initiatives. The Director role involves higher-level planning and broader responsibilities, often requiring more extensive experience and leadership skills.

What does a senior client manager do?

A senior client manager oversees relationships with key clients, ensuring their needs are met and contracts are fulfilled. They coordinate with internal teams to deliver solutions, identify opportunities for account growth, and maintain high customer satisfaction. Strong communication, strategic planning, and industry knowledge are essential for this role.

What are the most commonly searched types of Senior Client jobs in Florida?

The most popular types of Senior Client jobs in Florida are:

What cities in Florida are hiring for Senior Client Manager jobs?

Cities in Florida with the most Senior Client Manager job openings:

Infographic showing various Senior Client Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $72,563 per year, or $34.9 per hour.

Sr Client Relationship Manager, Commercial Risk-Middle Market

Tampa, FL • On-site

The Baldwin Group
See more jobs at The Baldwin Groupexternal

Full-time

Posted 25 days ago

Job description

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.
The Sr Client Relationship Manager (Sr. CRM), Commercial Risk, is the primary relationship manager for a portfolio of mid to high complexity clients, overseeing commercial insurance programs, renewals, retention, strategic partnership, and advanced service needs. This role applies advanced commercial insurance expertise to lead a multi-year renewal strategy, ensure completion of compliance requirements, analyze complex coverage and exposure trends, and provide proactive, strategic guidance that strengthens client relationships, satisfaction, and retention. Operating with a high degree of independence, the Sr. CRM drives day-to-day client delivery, leads pivotal planning in partnership with Advisors, and resolves escalated or highly complex service issues. This role also mentors colleagues, contributes to process improvement initiatives, and ensures the delivery of a consistent "Peace of Mind" client experience. The Sr. CRM collaborates closely with the Client Executive, Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure exceptional service delivery.
Position Summary
The Sr Client Relationship Manager (Sr. CRM), Commercial Risk, is the primary relationship manager for a portfolio of mid to high complexity clients, overseeing commercial insurance programs, renewals, retention, strategic partnership, and advanced service needs. This role applies advanced commercial insurance expertise to lead a multi-year renewal strategy, ensure completion of compliance requirements, analyze complex coverage and exposure trends, and provide proactive, strategic guidance that strengthens client relationships, satisfaction, and retention. Operating with a high degree of independence, the Sr. CRM drives day-to-day client delivery, leads pivotal planning in partnership with Advisors, and resolves escalated or highly complex service issues. This role also mentors colleagues, contributes to process improvement initiatives, and ensures the delivery of a consistent "Peace of Mind" client experience. The Sr. CRM collaborates closely with the Client Executive, Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure exceptional service delivery.
Primary Responsibilities
  • Responsible for fostering and maintaining strong relationships with assigned clients.
  • Provide meaningful consulting by interpreting complex loss and exposure data, advising on program design and coverage strategy.
  • Ensure compliance with applicable federal and state regulations; escalating only highly novel or enterprise-level scenarios as appropriate.
  • Lead the full renewal strategy by preparing, analyzing, and presenting coverage options, benchmarking, loss experience, exposure analysis, and program design alternatives; collaborate with Placement, Compliance, and Risk Management teams to develop data-supported recommendations.
  • Prepare and deliver Quarterly Business Review (QBR) insights, including advanced dashboard interpretation, trend analysis, and strategic recommendations to improve program performance and client outcomes (e.g., loss run analysis, exposure modeling, total cost of risk modeling).
  • Review, refine, and approve client-facing communication materials - including coverage summaries and client risk reports - to ensure accuracy, clarity, and alignment with client strategy; collaborate with clients and colleagues during development and final approval.
  • Manage the client compliance calendar, ensuring timely and accurate delivery of required notices, filings, and policy documentation; proactively identify emerging compliance risks and advise clients on mitigation strategies.
  • Partner closely with Client Success Specialists (CSS), Advisors, and third-party partners to clarify data needs, monitor progress, and troubleshoot issues that could impact timelines or strategic deliverables.
  • Resolve escalated coverage discrepancies, exposure questions, and policy issues using deep knowledge of carrier processes and program structures; manage highly complex exceptions and coordinate with carriers and clients as needed.
  • Plan, coordinate, and oversee deliverables across internal teams to ensure seamless execution of renewal cycles, onboarding, audits, and other major client events.
  • Investigate and resolve complex billing issues, claim disputes, and endorsement requests by coordinating with carriers and internal technical experts; identify patterns and recommend process improvements to enhance service delivery.

Required Knowledge & Experience
  • Advanced ability to analyze complex commercial insurance data, interpret loss and exposure performance, and deliver strategic, data-driven recommendations to clients.
  • Capable of resolving escalated or highly complex client issues by evaluating multiple variables, applying sound judgment, and anticipating downstream impacts.
  • Strong attention to detail when reviewing complex deliverables, including renewal documents, exposure schedules, and communication materials, to ensure accuracy, completeness, and strategic alignment.
  • Ability to manage multiple complex client timelines, prioritize competing demands, and consistently meet deadlines in a fast-paced environment.
  • Build a strong and credible relationship with clients and internal partners through transparent communication, reliable execution, and proactive, service-oriented engagement.
  • Collaborates and leads effectively within cross-functional teams, contributing to shared objectives, knowledge sharing, and collaborative problem solving.
  • Maintains strong, long-term client relationships as a trusted resource, anticipating needs, proactively addressing concerns, and leading by example in effective client retention.
  • Exemplary demonstration of firm's core values with aligned corporate culture, including reliability, integrity, and follow-through; communicates clearly about status and next steps.
  • Expert presentation skills, including the ability to communicate complex information clearly in both verbal and written formats for all levels of leadership (C-suite).

Qualifications
  • Bachelor's degree in business, finance, insurance, or a related field; professional designations strongly preferred.
  • Current state license required (Property & Casualty).
  • 4-6+ years of commercial insurance and account management experience, with demonstrated expertise in client service, program administration, and strategic risk consulting.
  • Advanced understanding of commercial insurance processes, market dynamics, exposure analysis, program structures, and renewal lifecycles with proven experience managing mid to high complexity accounts.
  • Experience coordinating with offshore teams, shared service centers, or third-party partners to support complex workflows is preferred.
  • Excellent verbal and written communication skills, including the ability to deliver presentations to executive decision-makers and client stakeholders.

Skills & Behaviors
Functional/Technical Skills
  • Strategic Execution: Navigating workflows through proactive performance measurement and decisive resolution of complex carrier or compliance escalations.
  • Client Advisory: Deep technical expertise in Commercial Risk (market strategy, exposure analysis, total cost of risk).
  • Quality Assurance: Expertise in performing high-level quality assurance on complex technical deliverables produced by others.
  • Systems Agility: High proficiency in Agency Management Systems (e.g., Applied Epic), Microsoft Excel, AI-enabled tools, and digital workflow platforms.

Behaviors
  • Planning: Strategic prioritization and time management; planning and prioritizing work to meet commitments aligned with organizational goals.
  • Earns Trust: Confidence in advising clients on complex matters; gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Peer Relationships: Can solve problems with teams with a minimum of noise; builds partnerships and works collaboratively with others to meet shared objectives.
  • Client Focus: Builds strong client relationships and delivers client-centric solutions that exceed expectations.

#LI-NS1
Click here for some insight into our culture!
The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

Apply