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Senior Claims Representative Jobs in Rochester, MI

Liberty Mutual

Senior Claims Specialist

Detroit, MI · On-site

As a trusted resource, you may also partner with Claims Representatives by providing onsite inspections or direct policyholder interaction when additional expertise is needed. This position is ideal ...

Sedgwick

Disability Representative Sr

Southfield, MI · On-site

$22 - $24/hr

... Disability Representative Sr Our teams connect! We collaborate onsite and have a hybrid work ... Oversees additional facets of complex claims including but not limited to comorbidities, concurrent ...

Sedgwick

Disability Representative Sr

Southfield, MI · On-site

... Representative Sr PRIMARY PURPOSE :Provides disability case management and complex claim ... Oversees additional facets of complex claims including but not limited to comorbidities, concurrent ...

Sedgwick

Disability Representative Sr

Southfield, MI · On-site

... Disability Representative Sr Our teams connect! We collaborate onsite and have a hybrid work ... Oversees additional facets of complex claims including but not limited to comorbidities, concurrent ...

Sedgwick

Disability Representative Sr.

Southfield, MI · On-site

... Disability Representative Sr. Our teams connect! We collaborate onsite and have a hybrid work ... Oversees additional facets of complex claims including but not limited to comorbidities, concurrent ...

Sedgwick

Disability Representative Sr.

Southfield, MI · On-site

... Disability Representative Sr. Our teams connect! We collaborate onsite and have a hybrid work ... Oversees additional facets of complex claims including but not limited to comorbidities, concurrent ...

Sedgwick

Disability Representative Sr.

Southfield, MI · On-site

... Representative Sr. PRIMARY PURPOSE :Provides disability case management and complex claim ... Oversees additional facets of complex claims including but not limited to comorbidities, concurrent ...

Sedgwick

Disability Representative Sr

Southfield, MI · Hybrid

... Disability Representative Sr Our teams connect! We collaborate onsite and have a hybrid work ... Analyzes, approves and authorizes assigned claims and determines benefits due pursuant to a ...

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All JobsClaims Representative JobsSenior Claims Representative JobsSenior Claims Representative Jobs in Rochester, MI

Senior Claims Representative information

See Rochester, MI salary details

$10

$22

$38

How much do senior claims representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for senior claims representative in Rochester, MI is $22.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.24 per hour, depending on experience, location, and employer.

What does a senior claims representative do?

A Senior Claims Representative is responsible for handling complex insurance claims, investigating and evaluating them, and determining the extent of the insurance company’s liability. They review documentation, interview claimants and witnesses, and negotiate settlements in accordance with company and legal guidelines. In addition, they may mentor junior staff and ensure that claims are processed efficiently and in compliance with policies. Their role is critical in ensuring fair outcomes for both the insurer and the insured.

What are the key skills and qualifications needed to thrive as a senior claims representative, and why are they important?

To thrive as a Senior Claims Representative, you need in-depth knowledge of insurance policies, claims adjudication, and investigative techniques, usually backed by relevant experience or a related degree. Familiarity with claims management systems, regulatory compliance tools, and sometimes industry certifications like AIC or CPCU is typically expected. Excellent negotiation, analytical thinking, and customer service skills help build trust and resolve complex claims efficiently. These abilities ensure accurate, fair, and timely claims processing, maintaining customer satisfaction and minimizing organizational risk.

What are some common challenges faced by senior claims representatives, and how can they effectively manage complex claims?

Senior Claims Representatives often handle high-value or intricate claims that require thorough investigation, negotiation, and adherence to regulatory guidelines. Challenges can include managing multiple cases simultaneously, working with difficult claimants, and balancing the interests of clients, policyholders, and the company. Effective management involves strong organizational skills, continuous communication with stakeholders, and staying current with industry best practices. Collaboration with legal teams, adjusters, and underwriters is also crucial to ensure fair and timely resolutions.

What is the difference between Senior Claims Representative vs Claims Adjuster?

AspectSenior Claims RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; often some insurance certificationsHigh school diploma or equivalent; insurance licenses often required
Work EnvironmentOffice setting, claims departmentField or office-based, investigating claims
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, third-party administrators
Common Search & ComparisonSenior Claims Representative vs Claims Adjuster

The main difference is that Senior Claims Representatives often handle more complex claims and may have additional responsibilities, while Claims Adjusters focus on investigating and settling claims, sometimes in the field. Both roles require similar credentials and work within insurance companies, but Senior Claims Representatives typically have more experience and authority in decision-making.

What are popular job titles related to Senior Claims Representative jobs in Rochester, MI?

For Senior Claims Representative jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Senior Claims Representative jobs in Rochester, MI look for?

The top searched job categories for Senior Claims Representative jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Senior Claims Representative jobs?

Cities near Rochester, MI with the most Senior Claims Representative job openings:

Senior Claims Representative jobs near you
Infographic showing various Senior Claims Representative job openings in Rochester, MI as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,188 per year, or $22.2 per hour.

Senior Property Claims Representative

Rochester, MI • Remote

Michigan Farm Bureau
51 - 200 employees
Learn more about Michigan Farm Bureauexternal

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Job description


Senior Property Claims Representative

To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To make certain that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company.

Investigate, evaluate and control property and casualty claims under minimal supervision.

Maintain advanced knowledge of various types of buildings, construction, repair cost and methods, repair-estimating system and scoping damages. Assist in training others on repair estimating system and scoping of damage.

Maintain advanced knowledge of farm machinery, livestock and home furnishings.

Required:
Bachelor's degree required with focus on construction trades, agriculture-related studies, business administration or insurance related field preferred, or equivalent experience may be considered.
Minimum five to seven years multi-line or property claims experience required.
Advanced knowledge of insurance contracts written by the companies required.
Advanced knowledge of company and divisional policies and procedures required.
Must possess outstanding listening and superior customer service skills.
Advanced knowledge of estimating systems and construction requirements and methods required.
Must have access to high speed Internet at home if position is field-based.
Must possess a valid driver license with an acceptable driving record.
Designations in INS, AIC and/or similar professional insurance designation required.

Preferred: Designation in CPCU preferred.
Note:This is a work from home position (from the State of Michigan) primarily covering these Michigan counties: Livingston, Oakland, Macomb, St. Clair.
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
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