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Senior Claims Representative Jobs in Boca Raton, FL

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Senior Claims Representative information

See Boca Raton, FL salary details

$10

$22

$39

How much do senior claims representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior claims representative in Boca Raton, FL is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $26.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior claims representative, and why are they important?

To thrive as a Senior Claims Representative, you need in-depth knowledge of insurance policies, claims adjudication, and investigative techniques, usually backed by relevant experience or a related degree. Familiarity with claims management systems, regulatory compliance tools, and sometimes industry certifications like AIC or CPCU is typically expected. Excellent negotiation, analytical thinking, and customer service skills help build trust and resolve complex claims efficiently. These abilities ensure accurate, fair, and timely claims processing, maintaining customer satisfaction and minimizing organizational risk.

What is the difference between Senior Claims Representative vs Claims Adjuster?

AspectSenior Claims RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; often some insurance certificationsHigh school diploma or equivalent; insurance licenses often required
Work EnvironmentOffice setting, claims departmentField or office-based, investigating claims
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, third-party administrators
Common Search & ComparisonSenior Claims Representative vs Claims Adjuster

The main difference is that Senior Claims Representatives often handle more complex claims and may have additional responsibilities, while Claims Adjusters focus on investigating and settling claims, sometimes in the field. Both roles require similar credentials and work within insurance companies, but Senior Claims Representatives typically have more experience and authority in decision-making.

What does a senior claims representative do?

A Senior Claims Representative is responsible for handling complex insurance claims, investigating and evaluating them, and determining the extent of the insurance company’s liability. They review documentation, interview claimants and witnesses, and negotiate settlements in accordance with company and legal guidelines. In addition, they may mentor junior staff and ensure that claims are processed efficiently and in compliance with policies. Their role is critical in ensuring fair outcomes for both the insurer and the insured.

What are some common challenges faced by senior claims representatives, and how can they effectively manage complex claims?

Senior Claims Representatives often handle high-value or intricate claims that require thorough investigation, negotiation, and adherence to regulatory guidelines. Challenges can include managing multiple cases simultaneously, working with difficult claimants, and balancing the interests of clients, policyholders, and the company. Effective management involves strong organizational skills, continuous communication with stakeholders, and staying current with industry best practices. Collaboration with legal teams, adjusters, and underwriters is also crucial to ensure fair and timely resolutions.
What are popular job titles related to Senior Claims Representative jobs in Boca Raton, FL? For Senior Claims Representative jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Senior Claims Representative jobs in Boca Raton, FL look for? The top searched job categories for Senior Claims Representative jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Senior Claims Representative jobs? Cities near Boca Raton, FL with the most Senior Claims Representative job openings:
Senior Claims Representative jobs near you
Infographic showing various Senior Claims Representative job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $47,619 per year, or $22.9 per hour.

Construction Defect Senior Technical Specialist

The Whiteside Agency

Fort Lauderdale, FL • On-site

$94K - $155K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 25 days ago

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category
ClaimCompensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$94,400.00 - $155,800.00
Target Openings
1
What Is the Opportunity?
Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned Construction Defect and Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.What Will You Do?
  • Directly handles assigned severity claims.
  • Provides quality customer service and ensures quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
  • Consults with Manager on use of Claim Coverage Counsel as needed.
  • Directly investigates each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
  • Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts.
  • Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damage documentation.
  • Maintains claim files and documents claim file activities in accordance with established procedures.
  • Utilizes evaluation documentation tools in accordance with department guidelines.
  • Proactively creates Claim File Analysis (CFA) for adherence to quality standards.
  • Utilizes diary management system to ensure that all claims are handled timely.
  • At required time intervals, evaluate liability & damages exposure.
  • Establishes and maintains proper indemnity and expense reserves.
  • Recommends appropriate cases for discussion at roundtable.
  • Attends and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
  • Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others.
  • Applies the Company's claim quality management protocols and Best Practices to all claims; documents the rationale for any departure from applicable protocols with or without assistance.
  • Develops and employ creative resolution strategies.
  • Responsible for prompt and proper disposition of all claims within delegated authority.
  • Negotiates disposition of claims with insureds and claimants or their legal representatives.
  • Recognizes and implements alternate means of resolution.
  • Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
  • Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
  • Tracks and controls legal expenses to assure cost-effective resolution.
  • Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
  • Perform other duties as assigned.
  • Potential for travel up to 30%
What Will Our Ideal Candidate Have?
  • Preferred Education, Work Experience and Knowledge.
  • Bachelor's Degree.
  • Advanced level knowledge in coverage, contract interpretation, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
  • Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
  • Able to make independent decisions on most assigned cases without involvement of supervisor.
  • Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices.
  • Analytical Thinking - Advanced.
  • Judgment/Decision Making - Advanced.
  • Communication - Advanced.
  • Negotiation - Advanced.
  • Insurance Contract.
  • Knowledge - Advanced.
  • Principles of Investigation - Advanced.
  • Value Determination - Advanced.
  • Settlement Techniques - Advanced.
  • Legal Knowledge - Advanced.
  • Medical Knowledge - Intermediate.
What is a Must Have?
  • High School Degree or GED.
  • 3 years of liability claim handling experience and/or comparable litigation claim experience.
  • In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
  • Generally, license(s) are required to be obtained within three months of starting the job.
What Is in It for You?
  • Health Insurance:Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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