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Senior Call Center Representative Jobs in San Ramon, CA

Sonepar

Call Center Representative

San Leandro, CA · On-site

$17.75 - $22.25/hr

Independent Electric Supply, Inc. (IES) opened in 1976 with ten employees to serve electrical contractors working in the high-tech aerospace industry. Today, IES operates 16 electrical supply ...

Direct Protection Security Inc.

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Call Center Sales Representative

Brentwood, CA · On-site

$17.50 - $22/hr

Call Center Sales Representative (In-Office) Direct Protection Security, Inc. is a leading ADT Authorized Dealer looking for a motivated and energetic Call Center Sales Representative to join our ...

Netic

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Call Center Manager - Remote

San Francisco, CA · Remote

$20 - $26/hr

Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands -- immediate start. We're looking for a hands-on leader with deep home services experience (HVAC, plumbing ...

California Dermatology Care

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Medical Receptionist Call Center Assistant

San Ramon, CA · On-site

$35K - $43K/yr

The Medical Receptionist/Call Center Representative position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which ...

California Dermatology Care

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Medical Receptionist Call Center Assistant

San Ramon, CA · On-site

$35K - $43K/yr

The Medical Receptionist/Call Center Representative position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which ...

Intellectt INC

Call center/Customer support

Livermore, CA · On-site

$18.25 - $23.50/hr

Seeking a Customer Service Specialist with 2+ years of high-volume call center experience. Responsible for handling inbound and outbound calls, assisting patients with demographic updates, test ...

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All JobsCall Center Representative JobsSenior Call Center Representative JobsSenior Call Center Representative Jobs in San Ramon, CA

Senior Call Center Representative information

See San Ramon, CA salary details

$13

$25

$39

How much do senior call center representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for senior call center representative in San Ramon, CA is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.46 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in San Ramon, CA? The most popular types of Call Center Representative jobs in San Ramon, CA are:
What are popular job titles related to Senior Call Center Representative jobs in San Ramon, CA? For Senior Call Center Representative jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in San Ramon, CA look for? The top searched job categories for Senior Call Center Representative jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Senior Call Center Representative jobs? Cities near San Ramon, CA with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in San Ramon, CA as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,635 per year, or $25.8 per hour.

Call Center Representative

Washington Health Medical Group

Fremont, CA • On-site

Full-time

Re-posted 12 days ago

Job description

About Washington Health Medical Group (WHMG)

Serving the communities of Fremont, Union City, and Newark, Washington Health Medical Group (WHMG) is a multi-specialty medical group that is a part of Washington Hospital Healthcare System in Fremont, California. In support of WHMG’s mission to serve the community with the highest quality health care, WHMG’s commitment to the patient first ethic and ensuring an excellent patient experience are strategic priorities. This is rooted in effective partnerships with patients that yield better outcomes and effective and efficient care in a manner that demonstrates compassion and respect for the patients in our care.

For more information, visit our website at https://www.mywtmf.com/

essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Manages a high volume of incoming calls in a timely, professional manner using the patient first ethic.
  2. Screens calls appropriately to assess patient needs and directs patients to the appropriate clinic when necessary.
  3. Schedules appointments for primary care, specialty and surgical clinics.
  4. Collects and verifies insurance information for patients, dependents and guarantors.
  5. Utilizes the Epic system to update demographic information, schedule appointments, verify insurance, and gather any other information required
  6. Refers patients to medical staff for any and all medical advice.
  7. Answer general questions and provide information to patients.
  8. Performs related tasks and assignments as necessary.
  9. Complies with established organizational policies and procedures of WTMF.

other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

physical demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 25 pounds.

qualifications and education requirements

  1. High school graduate or GED.
  2. 2 years of experience in customer service.
  3. Medical office experience preferred.

preferred skills

  1. Communication proficiency
  2. Ethical Conduct
  3. Flexibility
  4. Initiative
  5. Time Management
Job Type: Temporary 
Salary: $29.00-$34.00 per hour

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